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Tradition Casino chose the Wild West theme to attract its players, and it worked. Although they call themselves ‘traditional,’ the site has many features that make it a valuable competitor on the online gambling market. Many claims about non-existent or slow payments, as well as predatory terms and conditions, have come to light in the last few years, and the customer support is as unhelpful as ever, which is why we advise players to steer clear of this casino.
General Information
Tradition Casino was founded by the AffCoins Group in 2009. It operates under the license from the government of Curacao. Today, it is a part of Cyberrock entertainment. Unfortunately, this group is better known for owning casinos that are indifferent to their players’ issues, rather than providing an enjoyable gaming experience.
The group was also known for having hacked several websites to promote their casinos without the knowledge of site owner, which made many casinos leave them in search of a better home. This casino, however, remains part of Cyberrock.
Tradition Casino attracts many new players with its wide range of games, provided by Rival Gaming and Betsoft. The casino proudly states that with them everyone can find a game of their liking, without the need to ever go to a different online site. With its impressive video slots and table games, it stands out on the market, in terms of the quality of the games.
The casino offers every new player a pleasant welcome bonus of 200% up to $6000. However, since this bonus is sticky, it will be deducted from the account balance and never be withdrawn.
All of the players’ information is stored safely through 128-bit SSL encryption, providing the highest level of protection to the entire gambling community on the website. Additionally, fairness while playing all of the games is assured and regulated by independent audits.
Repeated claims that this casino does not pay the players their winnings, but changes instead the terms and conditions to avoid payouts, have shed a very dim light on Tradition Casino. As it turns out, the impressive content and decent background theme are not enough to make up for the lack of ethics.
First Impression
When you visit the Tradition Casino website, you will instantly be brought back to the times of cowboys and sheriffs and raw scenery of the Wild West. The setting combines warm gold and purple colors, a palette that adds to the exclusivity of the site they are trying to uphold.
Two tabs showing progressive jackpot and latest winner are listed below the flashing sign about the latest bonuses and promotions. Most popular games are presented under it, all of them divided by sections such as table games, slots, and more.
The whole setting of the website is refreshingly different from other rogue casinos. It does not have a standard tab at the top of the page or a picture of a slot anywhere. Many users claim this feature is very appealing to the eyes and makes them instantly remember the casino in the sea of others.
Games and Software
Tradition Casino uses the software from Rival and Betsoft. They both provide very enjoyable visuals and quality playing experience; however, both encountered controversies in the past. Rival became infamous when more and more complaints about slow and missing payments came up. On the other hand, BetSoft, the biggest competitor to NetEntertainment, was caught using pirated games on more than one occasion. Though the game design of both is impeccable, their ethics are questionable at best.
The casino offers its players a few hundred slot games, table games, virtual casino, video poker, and more. All the games can be played in the instant play mode or by downloading, and they are optimized for all devices (mobile or desktop) and all operating systems (Android, iOS, Mac, and Windows).
The slot section includes video slots, 3D slots, and 3-reel slots, as well as progressive jackpots. The most popular table games include Baccarat, Poker, Let It Ride, and War, while the video poker section could possibly be the most impressive one. With the games such as Double Joker, Jack or Better, and Aces and Faces, it amuses all players. However, the 3-reel slots with their outstanding visuals are chosen by the users most frequently.
The bonuses are divided into packages with names of popular cities, such as Paris, London, and Rome. Each contains different promotional features. The bonuses are all sticky and have a wagering requirement of 35 times the deposit + bonus. The minimum deposit is $30, and the maximum withdrawal comes at $10.000 a month. The cashout time takes more than 7 days, which is very slow in the gambling community.
User Experience
Most of the Tradition Casino users found the customer support to be not at service at all, even though they can be reached 24/7 via phone, email, or live chat. The customer support team has been consistent in not responding to the users of the casino, sometimes even for years.
The casino is notorious for its slow payments and rigging the terms and condition to suit their needs, instead of the players’. Most of the users are disappointed by this fact and decided to try their luck elsewhere. Since in the end, no amount of high-quality games can keep them interested if their winnings are never received.
Pros and Cons
Pros:
- a wide range of games available
- appealing website
- various promotional packages
Cons:
- unresponsive customer support
- terms and conditions constantly changing
- slow payments.
Our Verdict
Tradition Casino tried its best to attract its users with high-quality website design and few hundred gaming options. However, the allure can only last so long, and in the case of this casino, it lasted even shorter than expected.
The repeating accusations about this casino being predatory towards the rights of their players, slow payments, and unavailable customer support are just a few catches that can be compared to cold shower for the users.
Eventually, the ones that are affected quit trying to make their complaints be heard and move on to bigger and better casinos, which is what we wholeheartedly recommend to all players who are considering trying their luck (literally) with this place.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 2/10
Software: 4/10
Jurisdiction: 3/10
Total score:2.5/10
