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Titan Casino was established in 2008, and it belongs to Universe Entertainment Services Malta Limited Casinos. This gambling site was licensed by Malta Gaming Authority.
Titan is on our blacklist due to their unprofessional behavior and numerous complaints. Since they are not doing anything to improve and to solve the problems, it is going to remain blacklisted, until further notice.
First Impression
Titan Casino has an average website, so to speak. Its graphics and design are pretty basic, and it has not much to offer regarding visual effects either. Overall, we were not impressed by its interface. On the main page, right below the slider, there are games available, and you can see from the start what the site has to offer, with slot games being dominant here. However, the site has plenty of other games in its collection.
Besides, Titan Casino has a promo part where it is stated about the bonus terms and extras that it grants. For instance, it has First Deposit Bonus of up to €5,000. Once the user deposits the money, he will be able to claim the bonus.
Besides, the players can also use a weekly match bonus of 100% up to €100. This bonus alludes that every week, for 26 weeks in a row, the player is going to receive a match deposit of €100 just playing with Titan Casino.
Games and Software
Titan Casino has a rich assortment of games, and what we first noticed is the diverseness in the game categories. For instance, there is a section with Arcade games, which is quite interesting, as not so many online casinos have that option. Apart from the gaming variability, the casino has a high winning and progressive jackpot in the majority of games. Moreover, it offers other classic games, such as card games and video poker.
Titan Casino is powered by Playtech, a software providing company. It is one of the best among all the gaming software companies on the market today. We can say only positive things about it, no wonder the games are so impressive.
Playtech was founded back in 1999 in Estonia, by a small group of genius people. Today it operates in several European countries and has over 5 thousand employees.
Soon after the company launched its first gambling site in 2001, it never stopped growing. Now it is one of the most popular in the online gambling business, with some of the most respected casinos using its games.
The company has more than 600 games, and video slots are a feather in their cap. Among other things, it offers Live Dealer games. All in all, Playtech games are great, and we like how the company is treating its clients. This gambling software developer has a high rating, and we believe that its popularity will grow more in the future.
Excellent software and games are of big importance for any casino. However, this is not the most significant thing. The way the site is treating its clients is indicative of whether it is good or not.
User Experience
Users are the mirror of the casino. When you read about the user experience, you get the general image of the casino. Unfortunately, players are of low opinion about Titan because of poor treatment they get there.
The unfortunate story of one user can tell us how the casino operators are handling problematic situations. The player won some decent amount of money and was planning to withdraw it when suddenly the problems started. She was trying to reach the customer support team. However, no one responded. What’s even worse, she had a “Silver status” which supposedly should make the withdrawal faster. Moreover, she tried to complain, but it was all in vain. Her withdrawals are still pending.
It is quite unethical from the side of the casino support to be available only when the clients need to deposit and when there are some new bonuses available. However, when players need their help, they are out of reach. Endless complaints about customer support service from the users are proof of their rude behavior towards them.
Respectable casinos are putting a lot of effort to provide quality customer support so that it could avoid uncomfortable situations with the clients. However, rogue casinos don’t have that kind of priority.
There are more similar stories regarding withdrawal issues. It is evident that Titan Casino is not paying its clients and delays withdrawal as much as possible.
Moreover, the problem with the casino support is not only that they are not helping the clients to take their money. Sometimes, they are not even reliable to help clients when they want to deposit. It is unbelievable that a site has employees that are working against it. One user made a deposit and was complaining that he didn’t receive the bonus he was promised, and the support didn’t do anything particular to help him.
Therefore, we can conclude that the casino operators are only there when you deposit, and after that moment, the client is not important anymore. Besides, the casino support is only available when they are offering you bonuses, and after that, they become unresponsive again.
Pros and Cons
Pros
- Good gambling software
Cons
- Unprofessional customer support
- Withdrawal issues
- Bonus scam
Our Verdict
Having followed the Titan Casino work and its attitude towards the clients, we are not satisfied with the way it runs its business. The scam practice of this casino manifests in stealing money from clients and hiring completely dishonest employees who are treating people with respect only until they deposit and ignore them completely after that.
There are many well-ranked and acknowledged casinos out there, so you don’t have to waste your time with the amateurish ones such as Titan Casino.
Casino Rating
- Customer Support: 1/10
- Cashout Time: 2/10
- Software: 8/10
- Jurisdiction: 8/10
- Total: 5/10
