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Jackpot wheel is a rogue casino with Saucify and Rival games. It became blacklisted when its owners started stealing from the affiliates.
General Information
Jackpot Wheel, which was founded in 2016, belongs to a group of blacklisted casinos that go by the name of Grand Prive (also known as Genesys Technology NV). There were numerous complaints and negative reviews regarding this group. So many that they’ve decided to change their name to Bet Grand Prive to disassociate themselves from a poor reputation. Although Jackpot Wheel itself (being a fairly new addition to the gang) isn’t the focus of many online complaints, the others in this group are.
Trouble first emerged when players had to wait for a long time to receive their winnings. Later on, customers became even more disgruntled as casinos refused to pay up straight-out. Something that often happens to a relatively new casino with little traffic and cash flow.
Additionally, after obvious signs that they struggled for cash, Grand Prive decided to pull out of the market and cancel their affiliate program. Despite not allowing new players in, they continued to service existing users, having no obligations towards their affiliates and advertisers. They also didn’t honor their contractual duties. Although they acknowledged they owed money, they never paid up.
This instance happened in 2008 when their casinos switched providers from Microgaming to a cheaper and less-known Saucify. Even though it happened long before Jackpot Wheel opened up, the same people are in charge there, and given a track record of contract breaches and unfulfilled payments, why should you trust them now?
First Impression
When you open their website, quite a cartoonish design will welcome you. They’ve stayed away from a modern scroll-down layout, having opted for a side menu with every link redirecting you to a new page. Aesthetics aside, the website’s functionality and navigational system are at a satisfactory level. Games are split into 6 categories, with an added handy option of searching for the game by name.
Furthermore, you can easily find your way to terms and conditions which they wrote fairly decently. You can learn about their license and bonus conditions with no trouble.
The website is available in two languages — English and French.
Another thing you can find out when you visit the website is that the casino falls under the jurisdiction of Curacao. The Curacao Licensing Authority offers a rather reputable license. Despite being not one of the best available, the Curacao license still entails a set of rules strict enough. This means that players can be sure a certain level of service will be provided to them.
Games and Software
At first, this casino ran only games from Saucify, a fairly unknown software provider. Called BetOnSoft before, it offered a disappointing selection of no more than 100 games. However, their assortment grew significantly with the addition of Rival Powered software. Alongside games available directly through your browser, you can also download a client which grants you access to a wider variety of games. There’s also a mobile version of the website, with a more limited selection. We’ve also noticed they stated Betsoft as another provider; however, we couldn’t find any of their games on the website.
When it comes to slots, they offer classic three-reel slots, as well as newer video slots releases that come with five reels. Some of the most frequently played titles are Age of Spartans, Aladdin’s Loot, and As The Reels Turn.
Apart from slots, you can also enjoy table games, with several variants of Blackjack, Baccarat, and Roulette. The casino, however, neither organizes tournaments nor offers live gaming options.
When it comes to the casino poker selection, there are more than 30 different games the site offers. On top of that, there are also specialty games like Keno and scratch card games.
One thing that you’ll notice is that they don’t provide any jackpot games, contradictory to their name,.
There are also casino bonuses for new players. They offer a 200% first deposit bonus that goes up to 600$ and can be activated with a bonus code. The wagering requirements are set at 40x the bonus received.
Deposit and Withdrawal
Players can make a deposit or claim withdrawal in 7 different currencies, including BTC. You can make a deposit via MasterCard, Visa, and Ecopayz.
However, when it comes to receiving payouts, they send payments via a courier check, which can usually take up to 21 days, and charge 30$. A truly amazing option for someone who still drives around in a Ford Model T and listens to Jelly Roll Morton.
They also offer a post-world war option of sending a payment to your credit card. This way, it takes around 6-8 business days, and the fee is 15$. Admittedly, the withdrawal possibilities don’t look promising, but it’s all good, considering they don’t actually bother paying up.
User Experience
The casino offers customer support which can be reached via email, several phone numbers, or live chat. All of these options are available 24/7. There’s not much negative to be said about customer service. The response time is usually quick, and there’s not a lot of complaints floating around in the online community. Consequently, it’s hard to deduce whether they resolve complaints effectively or not. One can only assume.
However, as we’ve mentioned earlier, you can find a bunch of complaints addressed to other casinos under the same management. Players shared their experience of waiting up to months to get a response on their withdrawal requests. Furthermore, in most cases, the casino operator bluntly refused to pay up, despite accepting the fact that it should do it. There was nothing wrong with the players’ requests; they just never were met.
Pros and Cons
Jackpot Wheel cooperates with two software providers. Rival Powered has repeatedly proven to provide a great selection of high-quality games. Additionally, their customer support is fairly responsive.
However, the deposit options available are just a joke, really. The best possible option is to wait for at least 6 business day. There’s also no possibility to get your winnings without a charge.
To top it off, they belong to a community of casinos which have a history of not honoring contract obligations and denying players their winnings.
Our Verdict
A casino which doesn’t respect their associates and their players earns a lifetime label of being blacklisted. With such activities, you’d be wise to disregard all the positives this rogue casino does offer. You should never trust your money to someone who has a proven record of conning their customers and business partners.
Casino Rating
Complaint resolution: NA/10
Cashout time: 1/10
Jurisdiction: 6/10
Software: 8/10
Overall Rating: 5/10
