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The Grand Fortune Casino used to be a respectful online casino before it was taken over by the notorious Audeo N.V. from Curaçao. In this article, we explore the reasons why it got blacklisted — primarily due to delayed or no payouts.
The Grand Fortune Casino was established in 2013. They are owned by Audeo N.V. from Curaçao, and its sister casino sites are Raging Bull and Malibu Club casino. It states on their website that they are licensed by the government of Curaçao.
The Grand Fortune Casino was considered to be a respectful casino before it got into the hands of Audeo N.V. This company is closely associated with the Virtual Casino Group, which is well known for slow withdrawals and orchestrating verification documents issues to dodge payments.
General Info
Personal data of players at the Grand Fortune Casino is secured with an SSL encryption protocol. Fair play is guaranteed because of regular tests performed by the TST (Technical System Testing), the leading company in the area of fairness and randomness control.
The available payment methods are Visa, MasterCard, BitCoin, WireTransfer, and the currencies this casino uses are US/Canadian dollars and euros. Moreover, the maximum withdrawal limit is $2500 per week, and the minimum is $100. On the other hand, the minimum deposit is $30. Prior to the withdrawal, players are obliged to download, print, and fill the Credit card authorization form. And once it is sent back to the support and accepted, the withdrawal can be processed.
Players from the United States, Costa Rica, Israel, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, and U.S. Virgin Islands are not able to play on this site. Furthermore, some countries are also restricted from specific offers and bonuses, so be sure to check these lists on Grand Fortune Casino’s site before playing.
Moreover, the website can be browsed in English, French, Italian, and German languages. Also, customer service is available 24/7, via live chat, e-mail, and telephone, for the US, French, Italian, Canadian, and UK citizens. The telephone line applies national fees for those countries.
Bonuses
There are two welcome bonuses this casino offers: 250% first deposit match bonus up to $500 and a $35 no-deposit bonus. Minimum deposit that will trigger the deposit bonus is $20, with the maximum win limit at $4000. The no-deposit bonus has 35xb wagering requirement and the maximum win limit of $100, while the deposit bonus requires 35x(d+b) playthrough. However, both bonuses are sticky, which means they will be taken off of your account once you withdraw your winnings.
These bonuses are restricted for players from the following countries: Sweden, Belgium, Canada, Norway, Australia, France, Hong Kong, New Zealand, Singapore, Finland, and Italy.
Furthermore, there are many daily promotions offered by the Grand Fortune Casino. Their Rewards program has 5 levels of various privileges regarding bonuses, cashout speed, support, and more. There is also a Comp Point program, awarding 1 comp point per $10 wagered, while 100 comp points can be redeemed for $1.
First Impression
The yellow color on a black background, which is the design of the logo and the entire website, looks very stylish. The site looks like the management wasn’t saving money on the looks, so the web-designers did their best. It is simple, neat, and fast. Moreover, the home page presents you only with a menu of the main sections, a big banner showing promotions, and a list of games below. The central banner also offers two possibilities: “Play now” and “Download.” In case you click the “Play now” button, you get redirected to the instant play version of the site. The games there are listed in several categories: New games, Online slots, Table games, Video Poker, Specialty games.
However, their FAQ section is quite unhelpful. Some of the questions there are irrelevant, and the answers often don’t give the solutions to the asked question.
Games and Software
Real Time Gaming platform provides this site with software, and it is available for download, online instant play, or mobile (Android, Windows, and iOS devices). However, the download version contains the most significant number of games, but the mobile and online versions are constantly being improved.
RTG is one of the world’s most esteemed companies in the online gambling software industry. All RTG powered online casinos use a Random Number Generator, a system that makes it impossible to predict the outcome of the game.
In addition, a total number of 142 games is available for instant online play. Both demo and real-time modes are supported. Also, there is a total of 109 Video Slots, and they make up the majority of the games on this site. They include progressive slot games like Shopping Spree II and Cleopatra’s Gold. And for table game lovers, there are 13 versions of Blackjack, roulette, and poker. Furthermore, there are also 14 various video poker games, and they seem to have rather high RTPs — all above 97%. They are available in single-hand (like Jacks or Better, Loose Deuces, Pick ‘Em Poker, Joker Poker, etc.) and multi-hand versions. Some of the multi-hand versions have reduced paytables.
Finally, there is also the Other games section with 6 games, offering Bonus Bingo, Keno, Baccarat, Caribbean Hold’em Poker, and more.
User Experience
The RealTech software, with its excellent graphics and maximum security, delivers premium gaming experience on this site. RSA public/private key encryption technology guarantees privacy here and keeps personal and transaction data anonymous.
Moreover, the site claims to have a problem gamblers protection. And together with Child protection software, it should prevent not only excessive playing but any kind of unwanted account usage as well. Unfortunately, we can’t expect these features to really function, since casino’s customer support seems to be poor. Reports of delayed, conflicting, or wrong information are numerous. Players complain that in case the staff runs out of excuses, they simply start ignoring you. Treating customers in such an insolent manner unacceptable.
In addition, some users have complained about obscure bonus terms, which become especially confusing with their lists of restricted and semi-restricted countries. Additionally, these lists change all the time, so we advise players to check them regularly. Besides, they accept players from the UK, although it is illegal for the UK citizens to play in the casinos without the UKGC license.
Unfortunately, all payouts at this casino are subject to a maximum withdrawal limit of $2,500, even the Progressive Jackpots, which is somewhat problematic. Firstly, it is a pretty low withdrawal limit. Secondly, these jackpots are funded by the software provider, and not the casino, so there is no apparent reason for the casino to put limits on it.
All in all, rogue management and dodging payouts are the main reasons we blacklisted this casino. Intentionally complicating the verification procedure or deleting accounts without any reasonable explanation are only some of the tricks they used to prolong or avoid payments. Moreover, one player published an email he got from the customer support, showcasing another interesting excuse. They said that the user’s withdrawal was late due to a huge technical issue with their payment processors.
Makes me wonder, how come these “payment processors” work perfectly when players deposit money to the casino? And then suddenly stop working when time comes for players to get their money? At Grand Fortune casino, withdrawal periods sometimes last up to six months, or even longer. But even if everything went well, you shouldn’t expect cash on your bank account in less than 10–20 business days, which is way too long. The payment processors are broken in only one direction or this casino simply doesn’t want to pay its players. Somehow, the latter seems more realistic to me.
Pros and Cons
Pros:
- Safe and genuine software
Cons:
- Low variety of games
- Poor customer support
- Slow payments
- Rogue management
Our Verdict
This Casino is not among the worst we have seen out there, but its new management is associated with some rogue activities. Delayed payments and unprofessional staff keep this casino and its sister sites blacklisted for the time being.
However, it seems like some steps towards quicker payouts have been taken during 2018. And because of this willingness to improve their business practices, we hope that in future they will manage to reclaim our trust. However, as long as Grand Fortune Casino is held by the notorious Audeo N.V. group and keeps delaying payments, we must suggest caution. But in case you decide to give it a try, be sure to thoroughly read and fully understand their terms and conditions, especially the parts about cashout options and restricted countries.
Casino Rating
Customer Support: 3/10
Cashout Time: 1/10
Software: 8/10
Jurisdiction: 6/10
Total: 4.5/10
