Loading...- Licensed by: Curacao
- Minimum Deposit: $25
- Minimum Withdrawal:$100
- Cashout Limit: $10000 a month
- Live chat: yes
- Live game: yes
- Mobile gaming: yes
EuroFortune Casino is yet another casino that belongs to the notorious Cyberrock Entertainment N.V. group, which was involved in some major scandals that shook the online gambling community in the past. In addition, they hold the Curacao eGaming license which is not the worse of them all, but at the same time, it isn’t reliable either. The problem is that this casino keeps this important information well hidden from the customers, which is a massive warning sign.
If you run a trustworthy online gambling website, you will display a gaming license and jurisdiction info in a clear and transparent way on your homepage. Otherwise, you look like you have something to conceal and you cannot instill confidence for users. We are going to give a fair review for you to find out the reasons why this online venue ended up as a blacklisted casino.
Simplified yet Confusing Website
Before we landed on the homepage of EuroFortune Casino we knew that they have chosen Rival Gaming and Betsoft software providers to support their games, so we expected to see a sleek and modern homepage with interesting lifelike characters to promote generous bonuses. We were bitterly disappointed with what we have found, though.
The homepage is stripped off to basic animation and graphics that look outdated. Despite its basic appearance that should provide simplicity, they somehow managed to confuse their customers. Namely, you can find all the important sections in the menu such as cashier, support, and promotions, but when you decide to click on the quick start section, where you should find a step-by-step registration guide and info about different customer support options, the page will be displayed in French!
We do not know whether this casino wanted to inspire customers to learn foreign languages or it was just an overlooked mistake, but we find this situation both funny and confusing. Back to the opening page of EuroFortune Casino, we started looking for games’ selection. Most Rival casinos have a lavish display of the most popular games offered, but EuroFortune obviously doesn’t follow the same pattern. Here the game categories are placed on the right side of the homepage and you should look carefully to notice them as if games are not the main reason why players come to the casino.
This casino has download options and an instant play, so you can choose the one that suits you best. However, the instant play offers the full range of games while if you chose to download the casino app you would only enjoy playing Rival casino games.
Software Providers and the Games Offered
We have already mentioned that EuroFortune casino opted for Rival and Betsoft. While these two aren’t top tier software providers their games can provide a pleasant gambling experience, and they are undoubtedly fair. Rival is in charge of providing an abundant selection of different online slot games including video slots, 3D slots I-slots and slots with progressive jackpots. So you can play all these games in trial mode or for real money, and we tried one video slot just to remind ourselves how colorful and exciting Rival slots are.
We have to say that the excitement ended here because the modest offer of table games and Video poker games has brought us down. You can find several versions of poker, Roulette, Baccarat, and Blackjack, but that is all. The same goes for video poker games that are brought down to several most popular games. That is such a shame because we thought the game selection would be a bright side of this gambling site.
Issues with Bonus Terms and Conditions
EuroFortune Casino uses tricky Terms and conditions to lure gullible players with interesting bonus offers, only to limit their withdrawal. They have sticky bonuses that you can play with but not cash them out, as well as the condition where you can use the promotional 400% bonus with a wild wagering requirement of 100x deposit plus bonus you have to play through to claim your winnings.
Imagine that you have completed the WR and won some money along the way, and you go for the cashout to claim your money only to find out that the bonus will be cut from your winnings. This is just a bad experience one unhappy customer had at this casino and decided to share with others. Of course, old hands at the game will always tell you to read the T&C section carefully, but we still think that casinos that have such bonus terms are common thieves.
This online gambling venue also has an extremely restrictive term that will limit the withdrawal to 10x deposit for all players who gamble with less than $250. So if you are lucky enough to win an incredible progressive jackpot with a $100 deposit, the casino will pay you only $1000 and keep the rest of your money. Numerous frustrated and enraged players complained about this predatory business practice.
A Neverending Withdrawal Process
This online casino provides its customers with all the usual deposit and payment methods. You can use credit cards, bank wire transfer or various e-wallets to place your bets while payment options don’t include the credit cards.
The main problem is the unacceptably long withdrawal process that can take from 15 to 18 days, but only after the players have done everything required to verify their account. This sound too long as it is, but when you add different stalling techniques casino applies to avoid paying their players, this process can last for a couple of months.
When disappointed customers turned to a live chat for an explanation or help, they had a lousy experience with the customer support agents that were rude and unprofessional until they became completely unresponsive.
This is all we have to say about the blacklisted EuroFortune Casino, and we hope you will stay away from this gambling site.
Pros
- Rival and Betsoft supported games
Cons
- Confusing website with unappealing graphics
- No sign of essential information about the license and jurisdiction
- Poor selection of table games and Video Poker games
- Shady terms and conditions that prevent players from winning big
- Withdrawal process that can take months to complete
- Poor customer service that will make you mad
Our Verdict
In a word, EuroFortune has nothing but frustration to offer to players. It will eventually leave you bittered and empty-handed.
Rating
Jurisdiction6/10
Software: 6/10
Cashout: 1/10
Customer Service:1/10
Overall:2.5/10
