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Dendera online casino is another gambling site supported by Rival Gaming that guarantees skillfully designed website accompanied by an array of exciting and highly-addictive online slot games. Unfortunately, this reason wasn’t good enough for us to recommend this casino.
One of the main issues that bothered us was the fact that they are hiding their license and jurisdiction information. Every reputable casino would make their license and seal of approval clearly displayed on their website, which is not the case with Dendera casino.
There are also some restrictive terms and conditions that seem to make it harder for players to win money at this gambling site. We are going to address these issues later in this review but let’s start with the good stuff.
First Impression
We actually liked what we saw when we first visited Dendera online casino. The entire homepage layout seems simple but tasteful, and we had no problem with the dimmed background because it made excellently crafted characters look lively and stand out against it.
Every essential information a visitor needs to know is displayed distinctly although the sections light up only when you scroll over them. Players can find facts about the sign-up, games, banking, support, and various options they can use to play in this casino. So when we started our tour, we found out that Rival provided a download app to customers as well as the mobile casino. There is also an instant play for gamblers who want to start playing favorite games ASAP.
When you click the support section, you will see ways in which you can contact the casino for help or additional information. Dendera casino provides different customer support options such as email address, phone numbers, and a 24/7 live chat.
The central part of the screen is reserved for various promotions and the abundant selection of Rival slot games. However, if you want to try out some other games, the entire game selection is divided into categories just a click away. You will have to scroll down to the footer of the page to read the terms and conditions which we strongly recommend. If you read Dendera casino’s T&C, you will avoid numerous traps some of their players have fallen into.
Games and Software
Rival casinos can be proud of the rich selection of lively and exciting slot games that players enjoy immensely. Their offer ranges from the classic three-reel slots and video slots to the highly addictive I-Slots. They try to keep up with players’ demands, so they always try to enrich their offer with recent slot games. Rival Gaming is also known for their generous promotions and deposit bonuses they welcome new players with.
When it comes to other games’ categories, the selection is much more modest than slots, but they offer all the classic table games like baccarat, American and European Roulette, several favorite poker games, and inevitable Blackjack. The Video Poker section is almost empty with just a few games in it, and that is a shame because the Video Poker games are generously paying casino games that gamblers adore. You can also try out live games at the Dendera casino, but you can only choose between Baccarat and Roulette.
Terms and Conditions
It is not the uncommon business practice of fraud casinos to devise terms and conditions that will mislead the players and eventually leave them empty-handed. For this reason, we always advise online casino visitors to read the T&C before they start playing so that they can avoid unpleasant surprises with the cashout.
Unfortunately, a small number of players follow this advice. We spend some time reading Dendera’s terms and conditions, and there are some things we didn’t like.
First, they have so-called sticky bonuses players can use only for gambling but can never withdraw from the account. Once you finish your gambling session, your winnings will be deducted from this amount. These bonuses, however, have a wagering requirement that ranges from 20x to 60x. Players first have to play this WR through and then make a minimum $25 deposit to be able to withdraw winnings from a free bonus play.
Secondly, they also apply the infamous rule of limiting the withdrawal for people who place less than $250 for playing. The amount of money they will be able to cash out will be limited to 10x the deposit. This rule applies to all the deposit bonuses higher than 200%. It is entirely unfair, and it seems like the casino is punishing you for gambling cautiously and not betting on all you have! Many players complained about this rip-off.
Thirdly, we found out contradictory info about the period because in the banking section they say that the payout takes from 2-5 business days while in their T&C they claim that the withdrawal process will take from 15 to 18 working days after the account verification is completed. When we talk about the ways available to deposit and withdraw the money, this casino offer is pretty standard including credit cards, e-wallets, and wire transfer.
When you want to withdraw you have all the options available except the credit cards. This casino also accepts players that gamble with bitcoin. Bear in mind that you will have to pay the fee ranging from $10 to $40 for every withdrawal you make. We think that this is another unfair way for the casino to make some more money on your account. It is a well-known fact that there is no fee for players that use Skrill or Neteller electronic wallets in other casinos.
en you want to withdraw you have all the options available except the credit cards. This casino also accepts players that gamble with bitcoin. Bear in mind that you will have to pay the fee ranging from $10 to $40 for every withdrawal you make. We think that this is another unfair way for the casino to make some more money on your account. It is a well-known fact that there is no fee for players that use Skrill or Neteller electronic wallets in other casinos.
User Experience
While most of the complaints were related to the issues listed above, we can say that we were appalled by some bad experiences players had with the Dendera casino customer support service.
For instance, a customer wanted to find out when to expect a prolonged payout. After waiting patiently for over a month, she finally managed to contact an agent who was at first impatient and then pretty rude. That whole time the woman just wanted to know when the casino will be able to pay her out the entire winning, but the live agent started twisting the story, blaming the customer for the lack of faith and mistrust.
The woman was totally baffled by this aggressive attitude and turned to the communication via email. Unfortunately, things didn’t get better. The casino was unresponsive first and only sent a short response after some time informing the player that she was completely paid out, which was a lie, and that they don’t want her at the Dendera casino anymore because they “don’t need disrespectful customers.”
Needless to say that this is an outrageous behavior that you don’t expect from a customer support service.
Pros and Cons
Pros
- A clear and attractive website that is easy to use
- A diverse selection of excellent Rival slots
Cons
- Shady terms and conditions devised to rob you blind
- The fact that they hide the license info
- The slow and prolonged withdrawal process
- Rude and unprofessional customer service
Our Verdict
Denedra online casino ended up on various blacklists for all the right reasons. Now you can breathe a sigh of relief because you won’t become another victim of their shenanigans.
Rating
Jurisdiction: 1/10
Software: 7/10
Cashout: 1/10
Customer Service:1/10
Overall: 2.5/10
