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Casino Moons is another blacklisted member of Engage Entertainment Group that is located in Antigua and Barbuda. This information should be alarming enough because such territories are a haven for numerous scamming online casino operators. Unfortunately, this is just the tip of the iceberg when it comes to various issues players have with this casino.
First Impression
We knew what to expect from the Casino Moons’ website even before we visited it. All the casinos operated by Engage Entertainment Group have the same web design, and once you visit one of them, you don’t need to see the others. Everything is clear and visible against the black background of the homepage, the content of which is divided into different game categories. Since we have already seen the sister casinos’ websites, we knew that they offer various options for communication to customers and promise 24/7 availability to them.
Games and Software
Just like its sister casinos, Casino Moons has chosen several software providers to provide a more extensive game selection. You will find various Betsoft, Microgaming or Rival games here, but, unfortunately, there will also be some Pragmatic Play games. Pragmatic Play is a software developer that continued doing business after being rebranded from the blacklisted TopGame responsible for a massive scandal in the online gambling industry.
They provided slot games without Wild Symbol thus depriving players of winning the jackpot. Thus, they have destroyed every hope that their games are fair since then. Besides, players often complained about the delayed withdrawal processes as well as the deliberately crooked games. We are going to address these issues later on.
Let’s return to the games offered at Moons Casino. The slots are predominant in terms of variety. They range from the 3-reel slots to most popular video slots. Good news is that you can play these games in the demo mode for free before you decide to place some money on them.
Video Poker games are widely popular among online gamblers, and Moon Casino has a decent offer of those from such gaming providers as Microgaming, Betsoft, and many others.
Table Games is the category to which this casino has dedicated considerable time and effort. Gamblers will be pleased with a vast choice of different poker games, Blackjack, Roulette, and Baccarat along with generous welcome bonuses. There are also numerous specialty games, as well as live casino option for those who would like to enjoy the real casino experience. Players can download a desktop casino version or play directly from the website. There is a mobile app available for those who want to take their game with them wherever they go.
Depositing and Withdrawal
There are many deposit options to choose from, including using your credit cards, or a wire transfer, or some of the electronic wallets like Skrill or Neteller. The same methods are offered for withdrawal except for credit cards. Most players complained about the withdrawal terms and conditions as well as delays at Casino Moons. Although the casino claims that withdrawals from e-wallets are instant, and the longest withdrawal period is seven working days, you have to add another three days for the account verification.
Consequently, you will have to wait up to 10 working days that can easily turn into 12 days of waiting for your payment. This cashout period is unacceptably long; however, many players complained that they had to wait for their money for more than a month or even longer. Failure to provide payments in due time certainly isn’t an acceptable business practice in the online gambling world as this can easily lead to non-paying. Delayed withdrawals are a clear indication that there’s something fishy going on.
Another rule that annoyed players at Casino Moons is that you can only request one withdrawal per week, which is also a sign that they don’t part with money easily. Online gamblers usually don’t like restrictions of any kind — if they are ready to leave considerable amounts of money at the online casino every day, they want to be able to request their winnings daily too. So this condition seems, mildly put, ridiculous and unfair to players.
Many of them also found the account verification process to be painstakingly demanding. The casino staff would request various documents and evidence to make sure the right person holds the account. However, when players send all the papers required, they often face additional demands which unnecessarily prolong and complicate the whole process.
User Experience
A gambler decided to play Titanium Roulette at Casino Moons with the $60 stake and bet on the high number. When the wheel stopped turning, it showed 0, and the board showed 5. Gambler didn’t pay much attention to this at first, but then he placed a $500 bet on a low number, and the same thing happened again, the wheel showed 29 while the board showed 5. So he took several screenshots of his gameplay and posted it on various gambling forums and different social networks. We think that it is pretty obvious now that we are dealing with the cheating online casino that uses “fixed” games.
Bonuses and Promotions
Many casinos offer free welcome bonuses to attract new players, and there is nothing wrong with that. However, most of them can only be used to play with, and the win cannot be withdrawn. This is why they are called “sticky“, and this is one of the ways the casino rips off its players. It is okay to use a free bonus just for playing if it is not accompanied by a ridiculously high wagering requirement.
However, at Casino Moons, the wagering requirement is 99x for this bonus. This means that you have to play the bonus money 99 times to fulfill the wagering requirement and still get nothing or get a limited payout in the best case scenario. It’s a common fraudulent practice, and the casinos that offer non-cashable bonuses are nothing but thieves.
Pros
- None
Cons
- Cooperation with shady software provider Pragmatic Play, previously known as the Top Games, notorious for many scandals involving their games.
- The “fixed” Roulette game.
- An unacceptably slow payment process
- Ambiguous bonus terms and conditions
- Unresponsive customer service
Our Verdict
All the reasons listed above should be sufficient to show you why Casino Moons has ended up on numerous lists of blacklisted casinos. This gambling platform can be a perfect example of a rogue casino that every online gambler should avoid.
Casino rating
Jurisdiction:6/10
Software: 3/10
Cashout: 1/10
Customer Service:1/10
Overall:3/10
