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All Jackpots Casino: a once reputable gambling platform became rogue when it neglected complaints and became infamous for lengthy cashout time. Owners had trouble with affiliates.
All Jackpots Casino, which is a member of the Jackpot Factory Casinos group (which, in turn, is owned by Digimedia), was founded back in 2000. They once were a household name in the online gambling community and operated side by side with the best online casinos out there. However, as time went by, they started neglecting player complaints, the specified time for receiving payments was getting longer and longer, and the casino had major issues with affiliate programs.
All in all, it’s a shame to see one of the casinos that used to be on the top of recommended casinos list fall short of their standards and make the majority of review sites blacklist them.
First Impression
When you decide to familiarize yourself with their website, be prepared to see a bit tasteless design. Nevertheless, the functionality of the webpage is at a highly satisfactory level. The navigational system allows you to reach easily all the important sections of the casino website, including Terms and Conditions, FAQ, Banking, and different types of games offered.
All Jackpots Casino was licensed by the Malta Gaming Authority. This regulatory body resides at the very top when it comes to licensing. The MGA demands from the casinos under its jurisdiction a high level of transparency (for instance, the terms and conditions have to be clearly stated and easily accessible). Moreover, in case of a dispute that casino isn’t willing to or simply cannot resolve on its own, a player can contact the MGA and ask them to intervene. Once such applications start to pile up, a casino gets in danger of losing its license.
Apart from the standard English version, the website is also available in French, German, and Swedish. Since the casino doesn’t want to limit itself to a single country market, it allows players to make deposits in ten different currencies, including British pound, US dollar, euro, and Swiss franc.
When it comes to putting money into your account, you can do so by using the services of MasterCard and Visa credit cards, as well as Skrill, Neteller, EcoPayz, and several e-wallet options. You can request a withdrawal via the same options as with depositing, including through a direct bank transfer.
Games and Software
This casino offers the games provided by Microgaming software company. Over the years, Microgaming has acquired a good reputation for creating an impressive assortment of excellent products. Gamblers can choose a game to his or her liking from about 700 available. Besides, a UK-based testing agency eCOGRA has certified Microgaming’s releases. This means that players can be sure that all the games are working properly and the gameplay is fair. The fact that eCOGRA tested their games indicates that the software doesn’t contain any pirated content.
Speaking of the games at All Jackpots Casino, there are three different ways of playing them. There are flash versions of the games which run in-browser, as well as a client you can download to your computer and gain access to a broader selection of games. On top of that, there’s also a mobile version of the casino if you have some time to kill while being away from your laptop. They made the mobile version compatible with iOS and Android smartphones, as well as BlackBerry phones.
Among those 700 games offered, there are hundreds of slot games, both with three and five reels. Some of the slots include progressive jackpots, while the casino itself organizes slot tournaments for its players.
Moreover, there is a wide variety of table games, including many popular ones such as Baccarat, Blackjack, and Roulette. Alongside organized Blackjack tournaments, many of these games also come with a live gaming option, where a player can compete with other members of the casino. Additionally, there is a significant amount of video poker and specialty games, as the casino offers Keno, Bingo, various scratch card games as well as Deuces Wild, Double Double, and Aces & Eights.
Bonuses and Jackpots
Perhaps the most exciting thing about this casino is that they offer progressive jackpots that are connected with other casino operators who run Microgaming software. This basically means that players of multiple online casinos contribute together to the accumulation of the jackpot. Mega Moolah and Dark Knight seem to be two of the most popular games of this kind. If you’re lucky enough, you can become quite rich putting little effort. At the time of the writing, the progressive jackpot at this casino stood at just over $21 million.
As for bonuses, All Jackpots Casino offers an exclusive $800 Welcome Package. This is a very vague and creative way of specifying what they’re offering to the players. The fact is, however, that they offer a 100% bonus up to 400€ for each of your first two deposits. Sounds less appealing, doesn’t it?
And there’s more, we’re afraid. These bonuses come with rather steep wagering requirements of 50x. This implies that players have to play the received bonus amount 50 times before being eligible for payout. An additional negative factor is that there’s a limit of maximum allowed bet on a single play, set at 30% of the bonus. This makes it quite difficult to achieve the requirements and benefit. On the positive side, the bonus is cashable, rather than sticky, which means that once players have completed the requirements, they can request a withdrawal of the bonus funds as well.
Customers of this casino also faced another issue concerning bonuses. Many players complained that the casino automatically added a bonus to their accounts, without their request or consent. This can become quite troublesome situation once players start using these bonus funds being unaware of the fact that they’re doing so.
Thus, players have to fulfill rather high wagering requirements set in the bonus terms and conditions. By doing that, they involuntarily risk losing money — hardly the most legitimate business practice.
User Experience
There has been a growing number of complaints with regards to payment issues. The casino offers customer support which is available 24/7, and you can contact them via email, phone, or live chat. However, there’s a lot of players who didn’t find them helpful and who had their complaints unresolved. Customers complain that they give them a runaround of the same excuses and reasons to decline withdrawals.
When it comes to withdrawing funds, there’s a 24-hour pending time. Added to that, there’s also a weekly limit on payments set at 4000$ for amounts of money that are five times bigger than their overall deposits, except for progressive wins. These conditions weren’t there when the gambling site ran smoothly, and those are the indications that All Jackpots Casino is struggling with cash flow and has to delay payouts as much as possible.
Despite having responsive customer service, they don’t offer much help, and you can find many unresolved complaints online that are a few years old (some of them are still unanswered). In one instance, a customer had his payment request declined, and the reason they provided was that he had to submit a copy of his ID. The customer, in turn, sent his ID to them on several occasions, but all they came back with was that they received nothing.
Controversies
Jackpot Factory Casinos, the parenting group of All Jackpots Casino, had an affiliate program called BrightShare. The casino’s involvement with BrightShare is one of the main reasons why All Jackpots Casino is now a blacklisted site. The company had a somewhat shady history.
In 2014, they hacked numerous websites and uploaded casino reviews to get free marketing, and it’s needless to explain how wrong that was.
Furthermore, they’ve published multiple articles on their website with ridiculous claims to attract readers in efforts to improve their SEO indicators.
The biggest issue with BrightShare is that they have a proven record of embezzling commissions from other affiliate programs. They’ve achieved this by altering their accounting records, something which is straight-out illegal.
Pros and Cons
This casino undoubtedly has many advantages. They use top-of-the-line Microgaming software providing live games, tournaments, and progressive jackpots available. They also fall under the jurisdiction of Malta Gaming Authority, one of the best licensing bodies.
However, in recent years, the casino has had many issues with cashout time, and they’ve coupled it with poor customer service which has a years-long record of unresolved complaints.
To top it off, their cooperation with BrightShare, one of the companies who did their business in a highly fraudulent manner is another reason why we now consider this casino rogue.
Our Verdict
All Jackpots Casino has almost 20 years of experience under their belt. A once very respectable gambling platform has seen itself fall behind the standards that they had set. Their unsolved problems with paying the players, together with the fact that they’ve got themselves involved in sketchy business partnerships, forces us to advise you to stay away from their website. It’s a pity they’ve become rogue, considering all the other factors.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 3/10
Software: 10/10
Jurisdiction: 9/10
Overall score: 5.75/10
