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General Information
Europa Casino was founded in 2004, and it belongs to the Imperial E-Club Limited Casinos group. The casino obtained an operating license from the Malta Gaming Authority. Although players from Australia, the United States, the UK, and several more countries cannot access the site, their national currency is still acceptable for payment.
Europa Casino is on our blacklist due to the deep irresponsibility of some of their actions towards the players, and we consider this to be fraudulent actions against them. Therefore, the casino will remain blacklisted until it changes its gambling politics and treats customers with respect.
First Impression
Europa Casino has a decent website which can attract visitors with good graphics and high-quality games. The casino has a lot to offer, ranging from a myriad of slot games and live dealer games to an excellent selection of video poker. Also, Europa does not lack for other types of games as it has a large collection of table games and roulette games. You can see how many games the casino has, and some of the most popular ones are on the first page.
In addition, Europa Casino offers a wide variety of casino bonuses and weekly loyalty bonuses. When it comes to promotions, Europa is doing a fantastic job. The casino has a “refer-a-friend” promotion where you can get $50 on your account if you invite a new player, and he makes a deposit. Besides, it has a VIP club, where the loyal members have all kinds of facilities and benefits of using the casino.
The site, in general, is quite useful and makes a good impression. However, the casino is good, but it’s not that much above the average. Although we are impressed with the quality of the site, their games tell us another story, and we are eagerly waiting to see what they can offer.
Games and Software
Europa Casino has a praiseworthy game collection, and we can say that it includes all games that every reputable online gambling site should possess. What’s more, it even has “Live Casino” option, which means that the casino has more gambling choice. As we could notice, slots make up a significant part of the games on the site, which are also the bearers of the biggest jackpots.
Europa is using Playtech games; this is one of the leading gaming software providers on today’s market, founded in Estonia in 1999. Now it operates in more than ten countries, including the UK, and holds a leading position among the best gambling software providers. Since the launching of the first casino in 2001, the company has been constantly growing.
It has a wide range of products: around 600 games are presented on various sites. The games are of high quality, and all of them are unique; for instance, its slots offer a broad diversity of special features and include progressive jackpots.
Playtech company is doing business very well. It is recorded that the company covers around 90% of the gaming market. It goes without saying, that the company is stable and trustworthy, and we hope that it will maintain high standards for a long time.
Although Europa has an impressive array of games and cooperates with Playtech, we still can’t say that we are impressed with the casino in general. As far as the relationship with customers is concerned, it is unlikely to believe that games are more important than players.
User Experience
Europa Casino has a bad reputation regarding customer support. It is noticeable from the user’s reviews and complaints on how the casino is treating them. We must say that the casino has major difficulties with customer support, which is slowly ruining its reputation. Users are mainly complaining about the poor treatment of unprofessional customer service and the withdrawal problems. Moreover, the complaints are even coming from VIP members, which is worryingly enough.
One customer had a problem with the money withdrawal that he won gambling there. The sum was around $1,500, and when he wanted to cash his money out, the casino started to postpone the process.
Moreover, after several failed withdrawal attempts and tons of ignored messages, the casino representatives finally decided to leave the heavens throne and visit the mortals, but it would be better if they didn’t. The user claimed that he faced extremely unprofessional and rude behavior and eventually did not receive any help.
Another client was a member of the VIP Bronze club, and he thought that this meant something, but guess he was wrong. After chatting with one of the CS representatives who was also not responsive, he left negative feedback on the false benefits of the VIP club.
Among other advantages, all these people were supposed to enjoy faster withdrawal process but it turned out that neither the Bronze status nor VIP membership speeds up the transaction, and only the Gold package (which is the most expensive) reduces the waiting time (for one day).
When the client found that out, he was both angry and disappointed, trying to resolve his issue with the casino customer service and getting no help again. He is still highly concerned whether he is going to get the money or no. It is no surprise that he doesn’t recommend this casino to anyone.
Pros and Cons
Pros:
- Excellent game software
Cons:
- Poor customer service
- Refuse to pay the players
Our Verdict
Nowadays, casino owners are often involved in various illegal business situations, which can lead them to different consequences, depending on the casino. The main problem of Europa casino is that it has cheated the players firstly in terms of respect and later in terms of money. In our opinion, the first thing is sometimes more important, but we also don’t depreciate the value of money.
Also, the casino is mainly rogue due to its irresponsibility and mistreatment of the customers. Therefore, Europa is not like some other casinos, who have pirated games or operate under the criminal jurisdiction, but it is acting rogue against the clients, who are the essence of the casino. All the casino managers have to make changes in the customer service department in order to organize their working process correctly.
However, if the casino is satisfied with the quality of provided services and the completeness of the stuff, there is nothing we can do about it. The only thing that matters is that the casino is on our blacklist so that players can be warned about this rogue institution.
Casino Rating
- Customer Support: 2/10
- Cashout Time: 3/10
- Software: 8/10
- Jurisdiction: 9/10
- Total: 5/10
