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Whenever you come across the expression “VIP,” you are likely to think of celebrities or other significant people, red carpet, grandeur, and extravagance. VIP Lounge Casino might sound like a place where you will be treated like a “Very Important Person.” The reality, however, is quite the opposite – instead of red-carpet treatment, you may only get red flags.
General Information about the Casino
VIP Lounge belongs to the Virtual Group, the group of casinos which are notorious for multiple issues with payment. All casinos that are owned by the Virtual Group have long been blacklisted as rogue or scam, so VIP Lounge is no exception. It was established in 2008 and possesses the license issued and verified by the Government of Costa Rica.
The software that VIP Lounge uses is developed by Real Time Gaming, the provider that is widely acknowledged for exceptional software and games it provides. RTG’s integrity has been inspected by TST, which is among the appraised auditing agencies on the globe.
The agency has verified that RTG uses authentic RNG (random number generator) to power all their games. All credentials demanded from clients are protected by SSL encryption. Having this in mind, the players are completely secured regarding their personal information and game fairness.
The customer support is at clients’ disposal any time they stumble upon a problem. The most convenient way to contact the service is via live chat on the casino’s web page, but email, phone calls, and fax are also applicable.
The supported language is English, and accepted currency is USD. Clients may use different methods to deposit and withdraw their winnings: eWallet (Skrill, Neteller), credit cards (American Express, Visa, MasterCard), Click2Pay, and Person to Person.
It is important to know that VIP Lounge Casino is currently terminated. If you attempt to visit their official web page http://www.viploungecasino.com, your access will be denied. Therefore, you may consider trying out some other reliable and working casino.
First Impression
You might not be treated like a Very Important Person by VIP Lounge customer service; however, you will feel as if you were on a red carpet the moment you start playing games. Since the casino is run by two impressive software providers, RTG and 21GNET, the experience you get while playing is stunning and unforgettable. Both the graphics and selection of games are extraordinary and offer the players maximum entertainment.
The web page is designed to make a visitor feel as if they were entering a genuine VIP room. The combination of vibrant foreground images and darkish background make browsing the site quite pleasing. Menus are straightforward and visible, and all significant information is given on the home page.
Games and Software
VIP Lounge Casino offers both instant play and download version, so players can choose whichever suits them better. The download version, however, offers slightly more games than the instant play. Bearing in mind that the casino is powered by reliable software, its collection of approximately 100 games and their quality are both uncompromising.
The casino’s game selection includes:
- Numerous slot games, where you can pick from outstanding RTG slot titles. Besides famous classic slots, 3-reel slots are also available, along with a range of progressive jackpots.
- Card and Table games, where you can play classic card games such as poker, baccarat, and blackjack. You may also opt for different versions of roulette.
- Video poker, which includes different types of poker, Deuces Wild, and Jacks or Better;
- Specialty games, such as Sic Bo and Bonus Bingo.
This online casino grants different promotions and bonuses. Promotions include typical Sign Up Promotion offered to newly registered clients, Vault Insurance, Monthly Promo, and VIP Club reserved for devoted players. If you’d rather not deposit real money, you can opt for $50 no deposit bonus, but you cannot cash it out. Players who make their first deposit are granted a 200% bonus. However, you should always inspect the casino’s terms and conditions, so as not to violate any delicate terms related to bonuses and payouts.
The casino accepts various payment methods. Players can deposit their money via credit cards, bank wire transfer, Neteller or Click2Pay. But, not all these options are available when it comes to withdrawing. Only three mechanisms are accepted for withdrawals – Neteller, bank wire transfer, and Click2Pay.
You should be warned, though, that the casino has an abundant history of delayed and slow payments. Officially, it takes 7 to 10 business days for the casino to approve the payment. Then, it takes 7 to 10 business days more for the players to obtain their cash.
However, numerous players have complained that they had to wait much longer to get their winnings. Even though all winnings were eventually cashed out to players, VIP Lounge has fallen into the group of blacklisted casinos and was classified as a rogue. This ultimately resulted in closing VIP Lounge.
User Experience and Review
You cannot but enjoy the games provided by a leader in online gambling and have a tremendous time playing in VIP Lounge Casino. But, specific business practices have cast a dark shadow on the casino’s reputation. Many players reported having to wait extremely long to receive their payments.
Besides, they were forced to contact the customer service multiple times before their winnings were eventually paid out. The staff employed at the customer support is pretty devoted and willing to help, so a high number of complaints were solved in favor of players.
Still, the casino got negative points due to their tricky terms and conditions which can be interpreted in different ways. Some players lost their bonuses and winnings under the pretext of violating particular casino’s terms, while others lost their accounts and never managed to regain them.
Pros and Cons
The high-quality RTG software that VIP Lounge Casino uses will always grant players maximum enjoyment. Extraordinary slot machine games and exciting table games do not only promise terrific fun, but they also enable players to earn some cash. The rich selection of games endowed with excellent graphics allows clients to pick their preferred ones and hit progressive jackpots, earn reasonable bonuses and ultimately cash out their winnings. RTG software grants game fairness, while the SSL encryption ensures full protection of players’ credentials.
Speaking of cashout, the casino has been on a blacklist due to extremely slow payout. VIP Lounge prolonged the payment far more than it originally stated, giving various excuses for the delays. Furthermore, specific terms are pretty intricate and, if not studied carefully, they can be easily breached. The last but not the least, the longish list of forbidden countries is not totally complete and followed. The casino accepts players from certain countries, then confiscates their winnings, refuses to pay them out and eventually closes their accounts.
Our Verdict
VIP Lounge had the potential to become an excellent casino. The choice of the software provider and the collection of casino games are exquisite. Bonuses and promotions for both new and devoted clients are decent. However, one has to be very careful so as not to lose them together with the winnings, as VIP Lounge has some tricky terms concerning bonuses.
The casino’s payout time is terrible. It takes too long for the payment to be verified and approved and even much longer to actually grab your money. Numerous player complaints, among other things, resulted in closing this online casino.
Casino Rating
Complaint resolution 4
Cashout time 3
Software 9
Jurisdiction 3
Total score 4.75
