Loading...Vegas Days belongs to the same group of casinos as Play2Win and SupremePlay. They have become infamous for their slow payments and dodgy Terms and Conditions. Operated by the Cyberrock Entertainment N.V., this online casino proved to be another one of their brainchildren that is rogue and that you need to avoid at all costs.
General Information
The Cyberrock Entertainment launched this casino in 2009. That year proved to be one of their most prolific ones with Tropica, SupremePlay, and Rockbet Casino also making the cut.
They did not decide to change their jurisdiction, as far as the license was concerned. Namely, Vegas Days followed in the footsteps of other related casinos and was also licensed by the government of Curaçao. Armed with this license and informed on the business practices of a myriad of other online casinos, Vegas Days was released to attract new players who might have already been disappointed by different casinos ran by this company.
In the past few years, a lot of watchdog portals have blacklisted Vegas Days and have advised players not to visit this and its sister casino websites. Because of this, some players have stepped forward to talk about their experiences recently. Some of them spoke about the slow payment process, while others focused on the casino’s Terms and Conditions. There were even reports on their practice of altering their Terms and Conditions. Of course, on their website, they do claim that they are subject to change. However, it seems that they intend to do that only when it works in their favor.
The above was enough for us to establish that this was an example of another rogue casino which operates under the pretense of a platform aimed to entertain you. When in fact, it will only give you a headache and leave you frustrated.
First Impression
There are three colors on the Vegas Days Casino website — red, blue and white — that seem to reminisce the USA flag. This could easily attract the players from this country, and in the spirit of its colors, the website does accept American players.
Furthermore, the layout of the website can provide aesthetic pleasure to those who love everything that Las Vegas stands for. It is flashy, eye-catching and attracts your attention after just one glance.
If you were to see the first part of their website, you would notice the link to their Facebook page. But if you were to click on the link, you would not be redirected there. Shockingly enough, the link does not work, and all you get is a blank page.
Moreover, the link to their customer support does work, and you can access it by scrolling down the page and clicking on “Support.” They advertise that they help the customers on three different channels — phone, email, and live chat. However, upon closer inspection, the link for the chat does not work, even though they boast that their representatives are there to help you 24/7. It is strange that the fastest way of communication used by customer care does not operate. Due to this, you can resort to email or phone support. If the comments are correct, they are slow to respond to emails, which has aggravated a lot of players.
Vegas Days has a section for Frequently Asked Questions aimed at helping those who might have similar doubts. The questions answered span from game-related ones to those regarding their bonuses. There is even a hyperlink for the Support Team in case you have some additional questions. But lo and behold, the link does not work, and you are only redirected to the homepage.
Seriously, can these guys invest in bettering their platform?
Also, there is a section on the website named “VIP.” There are four categories in it: Jack, Queen, King, and Ace VIP.
After making your first deposit, you will belong to the Jack VIP category. This means that, as a player, you will have access to exclusive tournaments. By continuously playing, you can be a part of the other three categories, which provide better incentives, including a personal manager and quicker withdrawal time.
The most coveted category is the Ace VIP, as the website claims that you will have a manager who will always be at your disposal, and they will even increase the withdrawal limits for you. Apart from that, you will have an exclusive entry into the most popular tournaments and raffles.
Games and Software
The Cyberrock Entertainment seems to heavily rely on Rival casino software for most of their websites. Thus, this is also the case with Vegas Days.
Rival software was launched in 2006 and has since become quite lauded in this market. It provides a quality platform, and a lot of casinos opt for it. Also, you can play their games either as an instant play or by downloading the software. They leave the choice up to you, but one thing is paramount — you need to log into your account before the website allows you to start playing.
In addition, due to Rival, Vegas Days allows you to choose from a variety of slots (including video and i-slots). Also, there are 3D slots, which this casino seems to be proud of. It advertises them on its homepage — below the match bonus. If you were to opt for this, then you would be able to select one game depending on which title would catch your attention more.
Apart from the abovementioned, the website hopes to attract new players by offering a 300% up to $600 match bonus. This means that this casino will provide 300% in free money on any deposit you make up to a maximum of $600. Therefore, if you deposit $100, you will receive another $300 in bonus money. However, Vegas Days Casino imitates the business practices of Tropica Casino and similar ones from this group, so you cannot withdraw your bonuses. It is not hard to see why it has become a blacklisted casino.
All in all, their games and software do not receive criticism from the players. It is actually their experience with payment speed and Terms and Conditions which cause distrust.
User Experience
Having checked some notable watchdog portals, we were able to see a lot of complaints from active players. More often than not, they were criticizing the casino’s payment issues, and in some instances, their tendency to change the Terms and Conditions.
We do have to say that these problems did not shock us as a lot of other casinos operating under this group have been accused of the same thing. The players went above and beyond to receive their cash. And the support they received was not the one this casino should be proud of. It would seem that this is another trait shared among these casinos — customer support which does not exhibit the “customer first” approach and only tries to find excuses which would result in the casino’s victory.
One such example comes from one of the review sites. One player requested a withdrawal from his account. The amount claimed was not that high, but the casino did not deliver. Once he sent all the documentation, he tried logging into his account and found out that it was blocked. Having a hard time realizing why this happened, he contacted the customer care several times, and the team told him that a manager would contact him. Whether he received the call or not remains to be seen. Nevertheless, the issue is quite concerning.
Additionally, another customer made a complaint because he was waiting for his money for about two months. Only when he raised this issue on a watchdog website did customer care resolve the matter.
Moreover, a player sent all the necessary documents to withdraw his money. And as he was not receiving any response, he sent the email twice. He then resorted to contacting customer care once again to confirm that they had received everything. As per the Terms and Conditions, they had about three weeks to complete the request. However, without any warning, his request was canceled. After contacting the support team once again, they confirmed that players from his country were not eligible to play on their website anymore.
These are a few quintessential examples of a rogue casino that follows the procedures only when it sees fit. As we believe that you do not want to go down the path of a deceived player, we would like to reiterate that you should not waste your time at this casino.
Pros and Cons
| PROS Multilingual websiteGreat software3D Slots | CONS Payment issues (including not paying out)Predatory Terms and ConditionsSticky bonus |
Our Verdict
To sum up, this is yet another blacklisted casino owned by the notorious Cyberrock Entertainment. While it provides good games, the time for the withdrawal request to be approved followed by slow payment will certainly prevail over the good parts.
Casino Rating
Customer support: 2/10
Cashout time: 3/10
Software: 8/10
Jurisdiction: 6/10
Total: 4.5/10
