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The Virtual Casino is perhaps among the most famous and widespread gambling sites. Unfortunately, even though it is operated by an eminent software provider, specific occurrences led to the site being blacklisted and classified as rogue. Dig in to see what it is all about.
General Information
The Virtual Casino belongs to the Virtual Casino Group. It was established back in 2002 and is powered by Real Time Gaming (RTG), which is among the most respected and leading software providers in the realm of online gaming. The casino, as well as the entire group, are under the jurisdiction of Costa Rica. Moreover, the Virtual Casino is also associated with the Central Dispute System (CDS), so should any disagreement emerge, the clients are encouraged to contact CDS so as to solve the possible issue.
The casino’s official website possesses an SSL encryption. Thus, all data that you enter (personal information, credit card number, etc.) are completely secure. In addition, RTG software that powers the casino was checked multiple times, and it was verified that both its RTP values and the games are fair. Unfortunately, the clients are not aware of this fact, as the Virtual Casino website doesn’t display the audit certificate.
The website is offered in the English language, and the accepted currency is USD. In addition, different payment methods are available: credit cards (Visa and MasterCard), bank wire transfers, Neteller, Skrill, cheque, and bitcoin. We’ll discuss these methods in more detail later.
Moreover, if any problems pop up, the clients are free to contact the customer support via e-mail, 24/7 live chat, or a toll-free phone and fax. The support staff, however, is said to be rather unfriendly and unresponsive when it comes to particular problems. What’s more, the Virtual Casino has earned itself a bad reputation for several grievous issues. Namely, it failed to respond to numerous casino complaints regarding payouts. Additionally, the payout speed is way too slow — you should consider yourself lucky if you manage to obtain the money you have won. Lastly, the casino has been accused of intermittently confiscating the players’ winnings under the pretext of violating the terms and conditions. As a result, the casino has fallen into a rogue pit and should be avoided, despite the excellent software and a marvelous choice of games.
First Impression
When you launch arrive at the Virtual Casino’s website, you will be pleasantly surprised. It is rather fast, straightforward, and easy to navigate. Moreover, you shouldn’t have any problems locating your preferred game. The homepage offers you to either download the games or to play them online. And whatever you choose, the plethora of fantastic games promises you great fun.
In addition, the website design is quite decent. The navy blue background with tiny card symbols give the impression of an old-fashioned casino with wallpapers and similar decoration. The white foreground makes all the menus and other important things clearly visible. Essential information, such as payment methods, terms and conditions, and privacy policy are given at the bottom of the website.
Furthermore, the casino’s logo includes its name written in golden letters and a golden club against the navy blue background. The icon is just a golden club combined with the navy blue circle.
Games and Software
Since this online gambling site uses software provided by RTG, it’s impossible not to enjoy whichever game you’re playing. Both download and instant play versions are available, so it’s up to the players to decide what suits them better.
The instant play version offers the following:
- 109 slot games, where you can choose among some of the most famous RTG titles;
- 13 card and table games, which include different versions of poker, blackjack, and baccarat;
- 28 video poker games, where you can play deuces wild and other variants of poker; and
- 6 specialty games, which offer roulette, keno, and craps.
The number and types of games available in the download version are pretty similar to the instant play:
- 97 slot games;
- 18 card and table games;
- 18 video poker games;
- 10 jackpots.
Additionally, the casino promises an 800% welcome bonus if a player deposits $99.99 at most and a 900% bonus for deposits that exceed $100. However, the players who download the casino software are promised an astonishing 1000% welcome bonus. Although, one should be careful, as this bonus is sticky and will be discarded from the player’s account as soon as the wagering requirement is achieved. What is more, the minimum amount necessary to activate the bonus is $20, whereas the maximum bet is not specified. The wagering requirement for this bonus is 30 times the deposit+bonus.
And of course, we would like to advise you to check the bonus terms before you start playing casino games with any online casino, including this one.
New clients gain access to certain games such as Sic Bo, Baccarat, Pai Go Poker, War, Roulette, Pontoon 21, and Craps. Devoted clients are not neglected either, as the casino offers a bunch of prizes and special promotions for those who join their VIP program.
Additionally, they offer various payment methods. However, not all of them are available for both deposits and withdrawal. MasterCard and Visa are accepted only for deposits, while Bank Wire Transfer and cheque could be used for withdrawals. Neteller and bitcoins are possibly the best options and are accepted for both withdrawals and deposits. Also, the minimum amount to withdraw is not stated, whereas the maximum is $2000 a week.
The payout time is somewhat unfavorable for players and goes as follows:
- 2 to 5 days for withdrawals via eWallets (Neteller or Skrill);
- 7 to 10 days via Bank Wire Transfers;
- even 21 to 28 days via cheques.
However, what one should keep in mind is that the Virtual Casino has received tons of complaints regarding not only the terrible cashout time and speed but also their refusal to pay out. Numerous players have reported issues with obtaining the money they had won, many of which have never been resolved.
User Experience and Reviews
What all players love about this online casino is its marvelous game offer. Some of the most outstanding RTG slots are included, such as Bubble Bubble, Cleopatra’s Gold, Fucanglong, Secret Symbol, etc. In addition, bonuses are quite acceptable, and some slot machine features are quite favorable and allow players to win money easily. Furthermore, the graphics of all games are exquisite, provided that RTG powers some of the best games on the market.
Sadly, the casino has received myriads of negative reviews. And the great majority of them refer to slow cashout speed and ultimate refusal to pay out the money. Moreover, some players even reported that the casino literally stole the money from their accounts claiming they’ve violated certain terms and conditions. What is more, the customer service is accused of being pretty hostile and unwilling to respond or deal with player complaints of this type. And due to numerous complaints and unfair practices, the casino eventually ended up blacklisted as a rogue one and earned its reputation of a scam casino.
Pros and Cons
Probably the best side of this online casino is its software provider and the choice of games. Not only does RTG provide exceptional slots, but its fairness is verified and unblemished. Different games have different winning options, but one thing is granted: all players are promised great entertainment. Both the instant play and download versions offer amazing games and opportunities to win. In addition, proper bonus features, along with wise and responsible playing may earn players considerable amounts of money.
However, the worst possible sides of the Virtual Casino are related to the cash. The casino is rather quick to reserve and withdraw the money from players’ bank accounts, but incredibly slow when it comes to cashing it out. In fact, a great number of clients have failed to obtain their winnings whatsoever. Also, the casino has a history of shady practices, such as confiscating the funds from the clients’ accounts. Moreover, the poor customer service this casino offers is basically unresponsive, and it has failed to resolve player complaints concerning the payout.
Our Verdict
It’s a pity that a gambling site which uses high-quality RTG software and offers tons of incredible games has earned such a notorious reputation. Sadly, the Virtual Casino ended up classified as a rogue and scam casino due to certain business practices. And despite the tremendous fun granted by RTG slots and other games, complaints against this casino are dreadful. All accusations this gambling site has faced can only lead to the conclusion that one should be extremely cautious when considering gambling at the Virtual Casino.
Casino Rating
Complaint Resolution: 2/10
Cashout Time: 2/10
Software: 8/10
Jurisdiction: 2/10
Total Score: 3.5/10
