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If you belong to a larger group of players who have had the chance to try the Supreme Play Casino, then you are well aware that certain aspects of it make it an embodiment of an online rogue casino.
Namely, this casino has slow payouts and terrible customer service. These things will leave you repelled and will make you regret spending your time and hard-earned money.
General Information
SupremePlay Casino was launched in 2012. It is owned by Cyberrock Entertainment NV. They have a long history of creating online casinos which ended up on rogue lists.
This casino was licensed by the government of Curaçao. And although they need to abide by certain policies, this license does leave room for them to create their own rules. The casino set out to create video slots which would, on certain occasions, cheat their players out of their money. However, if you are lucky enough to land a win, don’t worry — they have it covered. You’ll wait for your payout request to be processed for about 18 days, and during this period, you might even stop believing that you will receive your fair share.
It is not hard to see why this casino has been blacklisted in the online gambling community. In case you face any issues, you would normally think that you can turn to the Customer Service and have everything resolved. This is true for most casinos, however, not for this one. Should you be so desperate as to turn for additional help — don’t hold your breath. They are slow to respond to the customer queries so much so that you will, at one point, probably decide to give up.
It is safe to say that, if SupremePlay Casino decides to neglect the growing number of dissatisfied players and refuses to work on dissociating the “blacklisted” status from its name, it will need to look for revenue elsewhere.
First Impression
The moment you enter the casino’s website, you are exposed to green letters located against a black backdrop. The images on the homepage are changing, and should you move your gaze southwards, you will see a banner for the total jackpot.
Truth be told, the banner for the jackpot is not as eye-catching as you would expect from a casino website. However, the design of the page will prompt you to either move your cursor to download or immediately play a certain game.
One thing that is also noticeable is the lack of a search bar. If you are already familiar with this casino’s games, you will not have an opportunity to look them up by typing in their names. In other words, you will need to browse among the categories which are shown below the black backdrop. Only once you start roaming through them will you be able to find the game you are interested in.
Yet the lack of a search bar does not mean that the website is not easy to navigate. The most important sections, including the Terms and Conditions, are, as with most websites, located once you scroll down the whole page.
The website can boast about its visible banner regarding its customer care. You will immediately notice the phone number and the email address. If you would like to access the Live Chat, by clicking on “Support,” you will see the option for it together with the sentence that this casino offers 24/7 assistance.
The layout of the homepage will allow you to select the game you would like to play. Also, it has categories which sort the games so that those with a knack for a particular title will find it without a lot of hitches.
In addition, the website is multilingual, and by selecting the drop-down menu, you will see the list of languages the website can be translated into (four in total).
Games and Software
SupremePlay Casino uses Rival Powered software. Rival can boast about a myriad of games it has developed, most of which are slot games.
Furthermore, when it comes to Rival, one thing worth pointing out is that they work closely with a small number of companies. And once they agree to move forward, they follow strict standards which highlight the use of the best processes.
SupremePlay Casino’s portfolio ranges from jackpots and slots to video poker — all easily accessible on their homepage. This, powered by Rival software, will surely attract a lot of players. As seen on the website, the company relies heavily on their slot games and has separated them under several categories on their website.
Once you access a certain category, the website will display the number of paylines under each game. This does seem user-friendly, as the players will know how many ways there are for them to score a win in each game.
The casino has also put a banner which advertises a 333% match up to €888. The catch here is that you cannot withdraw the bonus, as it will be deducted from the cashout. On the other hand, if you want to claim the deposit bonus, it will be locked until you meet the wagering requirements. This, it would seem, causes a lot of irritation among the players.
Make no mistake, the games and software are not the drawbacks of the SupremePlay Casino. The major issue for this company is the payout speed and certain changes in their Terms and Conditions (they do claim that, upon the decision, these can be altered).
Apart from this, the problem arises once you want to contact Customer Care. Although the website states that their team and management are available at all hours, the truth is that you actually need to wait quite some time to get a reply. If they want to work on their reputation, the SupremePlay Casino would actually need to address player complaints they receive in a timely manner and provide the best solutions. Paying players should be their top priority if they do not wish to be labeled as a rogue casino.
User Experience
It is safe to say that the reviews in regards to this casino are mixed across the gaming world. But due to certain issues, they lean towards bad.
There are a number of complaints about this casino. To be specific, there are two things which seem to give rise to irritation among the players: slow payments and responsiveness (i.e., unresponsiveness) they get from the team.
Notably, some players complained that, following the correspondence they had in regards to their issues, their promotions were blocked. This does seem shady, and as if they were retaliating against them.
In addition, a small number of players said that they made withdrawal requests on their accounts. At the time being, due to an unknown reason, their requests were denied. Following a long discussion with the Customer Care, the issue was resolved, and the players were granted their requests.
As previously mentioned, SupremePlay Casino sometimes changes the Terms and Conditions in a way that makes them work in their favor. One player’s account was blocked once the website claimed that players from a certain country were not allowed to access their games. This turned into a back and forth about whether the Terms and Conditions were changed, and ultimately, the Customer Care resolved the issue. This change of heart, i.e., of Terms and Conditions, can serve as a major setback.
On a positive note, it would seem that the SupremePlay Casino is willing to work on and resolve complaints. Players are attesting that their response rate is now faster and more reasonable. As for the payouts, this is something that they would need to improve on. After all, in this day and age, it is confusing why it takes so long for the players to get their cash.
Pros and Cons
| PROS Multilingual websiteGreat softwareLive gamesSSL encryption | CONS Response ratePayout rateDodgy Terms and ConditionsSticky bonus |
Our Verdict
To sum up, SupremePlay Casino has certain drawbacks that classify it as a rogue casino. They would need to work on the aforementioned things in order to provide its players with the best experience. They do offer an amazing deposit match upon joining, and their gaming software serves as a major upside for the fans of Rival. However, Rival enthusiasts would need to be advised that there are a vast number of other casinos that use this software and do not have the drawbacks this online casino does. There is no excuse for the amount of time this online casino takes in order to process certain withdrawal requests. You should not settle for this website, and make sure to do proper research instead of rushing in. After all, it’s your money that is at stake.
Casino Rating
Customer support: 2/10
Cashout time: 1/10
Software: 8/10
Jurisdiction: 6/10
Total: 4/10
