Loading...
Silver Oak Casino is a gambling website launched in 2008. Since then, it has managed to breach many rules all online casinos have to abide. We have made it our business to research this site. We will make sure to reveal all the details the operators have been trying to hide. On our way, we have come to a rather surprising discovery that suddenly explained the shadiness we were curious about.
General Information
It has been somewhat challenging to determine the owners of the casino, as well as which authority issued its license. As far as we know, there is no reason why someone would try to keep these pieces of information a secret. That is, provided that they have nothing to hide.
Upon detailed research, we have managed to figure out that the authority of Costa Rica licensed the casino. Every gambler knows that this jurisdiction is one of the least reliable ones. It issues only standard business licenses and offers no protection whatsoever to the players. That means that there is no one you could turn to in case you need to report mistreatment. The customer support can fail to solve your problem or just choose to ignore it. Sadly, this is not uncommon when it comes to rogue online casinos.
Silver Oak Casino was purchased by the infamous Virtual Casino Group following the death of their previous owner, which makes the Ace Revenue Group its operator. This was the missing piece of information we needed in order to add Silver Oak to the list of blacklisted casinos.
Both groups have a history of causing problems, mainly related to payouts. If they are troublemakers individually, you can only imagine what kind of chaos they are capable of creating together. There is not a single website among their offsprings we would evaluate as a recommended casino. In the following lines, we will make sure to explain why Silver Oak casino is one of those gambling websites you had better avoid.
First Impression
Unfortunately, Silver Oak Casino is still active and operating. Given the fact, we have visited its webpage to see what it looks like, what it claims to offer, and how it is organized.
Not that the look of the website is crucial for an online casino, but this one appears rather dull and unimaginative. It seems like the designers have not put much effort into the layout. The whole page is white except for the top and the bottom, which are bright red.
However, except for the aesthetics, the website is organized quite well. At the very top of it, there are options for logging in, FAQs, and additional information about the casino. The menu below comprises the buttons that redirect you to a separate page, depending on whether you want to choose a game, a way of playing or learn about promotions.
The types of games Silver Oak Casino offers are listed at the very bottom of the page, below the payment options. This is rather unusual for a gambling website because the selection of games usually occupies more space. The information relevant to customer support is prominently placed in the middle of the page. Apparently, the players can contact the team via email, phone, and live chat.
As for the terms and conditions, we have not been able to find a section with that title. Considering all the things the operators of Silver Oak Casino have attempted to hide, we would not be surprised if this turned out to be one of them.
Games and Software
The selection of games is probably the only thing this online casino has to show for, as it is pretty good. It involves table games, online slot machines, video poker, and a separate section entitled specialty games, featuring Keno, Craps, Banana Jones, which is a virtual form of a board game, and even scratch cards.
The software provider that powers the games we have just mentioned is RealTime Gaming. This company is one of the favorite ones. It supplies the players from the US, among others. Thanks to the variety of games it provides and the fun and features these games ensure, RTG is rather popular in the online gambling community. It is also the silver lining for this casino, for the same reason.
User Experience
As can be reasonably expected based on the ownership of Silver Oak Casino, there is a pile of complaints that has been growing over the years. The majority of them involve payment issues. That does not come as a surprise, given the reputation of the Virtual Casino Group.
One user has reported that, even though their withdrawal request was approved, they have not been able to collect their money. Apparently, customer service has not been of much help. Needless to say, this complaint has not been resolved yet.
Another customer has shared his experience, and it is even worse than the previous one. He has submitted the withdrawal request but has not received any answer. According to this story and many others, Silver Oak Casino has a rather poor customer service. That is the only appropriate description because it has been ignoring the user’s attempts to make contact.
Not only has the casino been famous for stalling payouts, but it has also denied it on multiple occasions. For instance, certain players attempted to collect their winnings worth over two thousand dollars. Their request has been denied, even though they had met the wagering requirements. The customer support continues to give them vague answers, and the issue remains unsolved.
Like many rogue casinos, Silver Oak can close an account of a customer that does not suit the operator. For example, players have noticed the splitting of their withdrawal. After waiting for a while for it to be approved, they tried to talk to the support team on live chat. Not only did the team fail to solve the problem, but the operators had the audacity to close the account of a player in question. That way, they can no longer access the casino, and the casino keeps their money.
Depositing and Withdrawal
Silver Oak Casino offers the players two possibilities to choose from when it comes to ways of playing. Both instant play and download options are available. However, you cannot access the casino via your mobile device, so you cannot expect to gamble on the go. This should actually be irrelevant to you, at least we think so, as we highly advise you never to enter Silver Oak casino in any way.
Methods of payment accepted at Silver Oak Casino are listed on its official website. Customers can choose from bitcoin, MasterCard, or Visa if they want to make a deposit. For withdrawals, they can use bank transfer and cheques. Neteller is the only payment option that they can use for depositing and withdrawing the funds.
Pros and Cons
As we have previously noticed, the only positive thing about Silver Oak Casino is RealTime Gaming software provider. Thanks to them, the casino can offer an amazing selection of themed slots and casino games, as well as some others. However, you can always look for a legitimate casino powered by RTG, instead of risking your money at Silver Oak and similar gambling sites.
The vast number of cons start with shadiness regarding the license and ownership. The operators’ intentions were suspicious enough while they kept these pieces of information hidden. However, they became even more suspicious when the truth was revealed. Having the license issued by the authority of Costa Rica equals not having a license at all. As for the ownership, the Virtual Casino Group established its reputation a long time ago. It is a thieving bunch of liars, so we cannot expect anything more from their offsprings.
The problems with the payouts and unresponsive customer support are an additional way of disrespecting the clients. The players play by the rules and win money fair and square. Instead of celebrating, they have to face the ugliness of being ripped off and ignored.
Our Verdict
When you take all the damage Silver Oak Casino has caused to the online gambling community so far, it is apparent that its operators are not the people you should trust your money with. Luckily for you, other people got burned at some point and decided to review the site, so you have the luxury of knowing the truth. As for ourselves, we have conducted the detailed research and claim that this casino is rogue. You would probably rather play entertaining games that can bring you money, than stress over being deceived at this casino.
Casino Rating
- Complaint resolution: 3/10
- Cashout time: 3/10
- Software: 8/10
- Jurisdiction/license: 2/10
- Total score: 4/10
