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Rushmore: no longer active, rogue casino with RealTime Gaming software. Poor cashout time and a history of unpaid commissions to their affiliates
Rushmore casino once formed a part of online casinos under the management group Rushpod Investments NV. These casinos went about their business in a respectable manner, but at some point, they started having plenty of issues while sending the payments to their players.
This casino, alongside the other belonging to the same company, closed in 2012, leaving behind plenty of disgruntled customers and unresolved complaints.
First Impression
Although they’ve been out of business for quite some time, their website still exists. However, now it looks completely different from the time the casino was up and running. Based on a few screenshots, the design used to be slick and functional. From the homepage, you could access various types of games as well as the terms and conditions and FAQ sections.
Just like other casinos in this group, Rushmore operated under the license of Curacao eGaming. Many people in the online gambling community who are in touch with the regulating bodies and their policies have probably heard of Curacao’s licensing commission.
Although they are not the most easy-going government when it comes to demands they set upon casinos, they are still lenient enough for rogue casinos to try and take advantage of players. For example, they don’t strictly look into casinos’ business model when it comes to issuing payments, something that a casino like this one capitalized on.
Games and Software
Regarding the games presented, Rushmore used RealTime Gaming’s software. To those familiar with gaming companies, RTG represents an impressive assortment of games and a team with heaps of experience having been around since 1998. Customers could play the flash version of the games directly in their browser while also being able to download a client gaining an access to a wider selection of games.
They offer a wide variety of slot games, some of which contain progressive jackpots. They come in different layouts with three and five reels. The casino also organized slot tournaments for their players, which was an added benefit to playing here.
Apart from slots, RTG provides players with multiple table games. Baccarat, Blackjack, Roulette, alongside with some of their variants were just some of the classic games you could enjoy playing. Additionally, there are also many other video poker and specialty games, including Keno, Bingo, Deuces Wild and Sic Bo.
As the casino was clearly interested in the US market, the only available language was English, and the currency used was the US dollar. Non-American players had to convert their currency before making a deposit.
Since we’re already on the topic of making deposits, if you were a customer at Rushmore Online (which is the full name of their website), you could make a deposit using the services of MasterCard and Visa credit cards as well as Neteller, Skrill, American Express and EcoPayz. Withdrawals, on the other hand, could only be issued via Skrill, Neteller, a check or a wire transfer.
User Experience
As it was mentioned earlier, in the early stages of their existence, Rushmore and other casinos in this group were respectful of their players. However, at some point, they chose to make a U-turn in the way they treated the customers and payment requests.
They had a 24/7 customer service, which one could contact via an email, a fax or a phone call. The casino didn’t offer a live chat option though.
Despite providing non-stop customer support, they were very slow in responding to complaints with users having to wait in some cases for months to just get a reply. On top of that, once they did get the support to reply, they weren’t helpful, and many complaints remained unresolved. On the top of that, once they did get one, they were of no help, and many of the unresolved complaints stayed that way.
Pending time for withdrawal requests was up to 10 days, and it was coupled with at least a week of additional waiting for the funds to be processed to your bank account. Moreover, if you waited 15-20 days to get money, you could count yourself lucky. Many of the complaints revolved around players having to wait for months on end to see their request fully processed. And the fact that they set a maximum weekly withdrawal limit at 2000$ caused further troubles. The casino paid out winnings higher than this amount in multiple goes, causing the waiting time to be longer and creating an even greater backlog of payment requests.
Pros and Cons
The casino, while it was open for business, offered an impressive selection of RTG games. They also organized slot tournaments. However, they focused solely on the US market, which made them fairly inconvenient to use for players from other parts of the world.
The biggest issue when it came to this casino was the time it took them to pay out their customers. The waiting was unacceptably long, and the customer support offered no help in resolving any of these issues.
Our Verdict
If you allow a casino to take advantage of you, rest assured they will do it. You should never tolerate late payments, and before you make a deposit, you should always check out if the casino you’re considering is worth it.
Though the casino used a quality game provider like RealTime Gaming, it is not enough to get yourself into trouble with making withdrawals, risking having to say goodbye to the money you earned. What’s more, there are plenty of other websites with the same software, but they conclude their business professionally, caring about their customers’ satisfaction.
When there’s a rogue casino in question, we always recommend the players to stay clear of them, and we advise them not to make a deposit. In this instance, this won’t be necessary, since the casino closed in 2012 and is unable to con players anymore.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 1/10
Software: 8/10
Jurisdiction: 6/10
Overall score: 4/10
