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Pure Vegas is a no longer functioning casino using RealTime Gaming software. It is notorious for a long cashout time and a history of unpaid commissions to its affiliates.
Founded in 2009, Pure Vegas was once a part of a fairly reputable group of casinos, some of which were even included in the lists of recommended gambling platforms, and was in good books of many review sites. However, after a while, player complaints about vague terms and conditions, unclear bonus requirements, and frustratingly slow payments flooded the online gambling community.
Pure Vegas, alongside other casinos operated by Rushpod Investments NV, has terminated its operation in 2012.
First Impression
Even though the casino is no longer working, you can still access its website. The design will hardly remind you of the luxury and splendor of the Las Vegas Strip, with dull-looking blocks of texts dominating on the webpage.
Nevertheless, apart from being an eyesore, the website’s navigation system is functioning properly. Everything is easily accessible (although when you click the “Play Now” button, it redirects you to a different website), including the terms and conditions, which, however, could have been written with more transparency.
For instance, it was not specified what group the casino belonged to or under whose license they were operating. Nevertheless, upon further research, we’ve found out that Pure Vegas falls under the jurisdiction of Curacao.
This island earned a reputation of one of the more flexible licensing jurisdictions. At the same time, it is perhaps stricter than some others (Costa Rica and Panama, for instance). Many online casinos choose this license because they can still do their business with a considerable amount of freedom, as the governing body doesn’t insist on harsh supervision.
Games and Software
While the casino was still working, it offered games developed by RealTime Gaming software company to its customers. Having been in the industry since 1998, RTG is renowned for providing an impressive multitude of games. They offer their players an instant play option on the website, as well as downloading a client, which means they can run games straight from the computer. On top of that, Pure Vegas was also available in a mobile version, which was compatible with both iOS and Android operating systems.
RTG provided a great variety of games, including classic slots with around 20 three-reel and an extensive amount of five-reel slots. Apart from that, you could also play games with progressive jackpots, with some of their popular releases like Aztec’s Millions and Jackpot Pinatas offered.
Alongside slots, there were also plenty of table games available — Baccarat, Blackjack, and Pontoon are just some of them. Once you were tired of the games mentioned above, you could proceed to more than 30 different video poker and specialty games, with Deuces Wild, Keno, Sic Bo, and Jacks or Better being the players’ favorites.
As for bonuses, Pure Vegas offered daily rewards for its players, which could only be activated twice during a weekday and three times on weekends. Once you signed up, the casino would grant you a welcoming bonus of 2400$. On top of that, they also offered a 100% match bonus on your first three deposits (maximum bonus amount was 2400$).
Since the casino has been closed for some years now, and they haven’t clearly stated bonus terms in their T&C, it’s unclear what wagering requirements all of these bonuses had and whether they were sticky or not. They also sent out promotional codes to their customers which they could redeem for free spins and no deposit bonuses. Additionally, the casino came up with different promotions as often as they could, intending to provide the players with further incentives to keep playing.
As far as the payment options, the casino was clearly targeted at the US market. Alongside MasterCard and Visa credit cards, you could also deposit via American Express, EcoPayz, Skrill, and few other e-wallet options. They didn’t offer as many possibilities when it came to withdrawals, but still, you could have used services of Neteller, Visa, Skrill, or just an old-school wire transfer. Whether they fulfilled these duties towards their customers is another topic we’re about to discuss.
User Experience
Almost all user complaints were related to the casino’s inability to issue payments in proper time. Many gamblers struggled with getting their money, with maximum withdrawal per week capped at 2000$. Winnings larger than this amount was paid out incrementally. The pending time on withdrawals was up to 10 days, with an additional waiting time of at least a week for the funds to be processed.
The casino offered 24/7 customer support, and users could have contacted them via an email or a phone number. The casino did not, however, implement a live chat option. Despite formally providing an around-the-clock service, their response time was nowhere near quick, with players often having to wait for days to get a reply.
Moreover, once they did receive one, it was of a little help. Instead of resolving players’ problems, the casino’s poor customer service led to an even greater amount of complaints. If you search for online complaints, you’ll find that some users had to wait for more than three months to get a response. Which is exactly what you need to do if you’re going for a ‘we don’t care at all about our customers, and they will have a terrible experience’ kind of vibe.
Pure Vegas also had issues with a weeks-long backlog of payments. They were generally late with paying out all of the players’ winnings, and as time was passing by, the delay became bigger and bigger.
Pros and Cons
The casino was focused only on its American audience; there was no other language available apart from English. Moreover, non-American players had to convert their currency to the US dollar.
The website isn’t the best looking, but they made it functional and easy to navigate. However, since the casino stopped working, it’s been very misleading in that now it redirects you to a different website when you try to access any of the games. Besides, while you could easily find the terms and conditions section, the rules weren’t entirely transparent. For instance, you couldn’t find any information on wagering requirements for bonuses and promotions offered.
By offering the RTG games, which are the best ones in the industry, the casino did a great job concerning the product they provided to their players.
Nevertheless, they didn’t do a great job of issuing payments. The most significant disadvantage of playing in this casino was that you faced a risk of having your winnings voided by the gambling site, as well as waiting for weeks and months to receive your money. On top of that, the customer service wasn’t helpful at all.
Our Verdict
Extremely frustrating problems with receiving payments and a lack of overall transparency are the reasons why Pure Vegas appeared on the list of blacklisted casinos. They did offer their players a great variety of RTG games; however, that was too insignificant in comparison with all the complaints about payments.
Usually, we would recommend you to avoid playing in such casino and to try your luck at other credible platforms you know are trustworthy. The good thing is that we don’t have to do that in this instance since the casino has shut down its operations for quite some time now.
Irresponsible business practices of Pure Vegas and its poor liaison with customers led to the situation where the casino was never able to attract a considerable amount of players. This was probably the main reason why they and other casinos from the same group stopped working.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 1/10
Software: 8/10
Jurisdiction: 6/10
Overall score: 4/10
