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- Licensed by: Curaçao
- Minimum Deposit: $25
- Minimum Withdrawal: $100
- Cashout Limit: $1500 per game session, $10,000 per month
- Live Chat: yes
- Live Game: yes
- Mobile Gaming: no
It’s sufficient to say that the Play2Win Casino is a member of the scam Cyberrock entertainment casino group widely known across the online gambling community for their fumbling with their Terms and Conditions to avoid paying their players out. Although this fact is alarming enough and should deter you from gambling here, there is more. In addition to this, many gamblers have complained about rude and ignorant customer service agents that often provided partial or vague information.
Many players were initially attracted by the Rival Gaming casino games that are usually exciting to play and offer generous deposit-free bonuses. Unfortunately, this is just a well-devised decoy for gullible players who enjoy playing interesting and rewarding games.
We Wanted to See It for Ourselves
We don’t want to make rash decisions based on other people’s impressions, so we decided to check this casino out ourselves. Our first impression was as bland as their homepage appeared to us. While the entire interface seems easy to use, the overall looks are too basic and austere. While this basic design may not be attractive to an artistic type of a person, it definitely contributes to simplicity and clarity. Everything a player needs to know to start gambling is clearly displayed on the homepage of Play2Win Casino.
Moreover, there is a selection of games listed for visitors on the left of the screen together with the live chat box offered. And at the top of the home page, you can choose the most suitable play option — you can either download the casino app on your computer or play instantly on the site.
When we scrolled down the homepage, we found various payment methods listed, as well as all the licenses and seals of approval this casino has obtained.
Unfortunately, there is nothing outstanding about the Play2Win online casino, but they presented all the essential information clearly and in a user-friendly way, so we don’t have any objections in that regard.
Software and Games
The only bright spot of the Play2Win Casino is the Rival Gaming they have chosen for their software provider. Rival is known for their exceptional slot games that are the first choice of numerous online gamblers. In addition, Play2Win has an abundant offer of various online slot games that will ensure an exciting and rewarding gambling experience. There is also a solid selection of Video Poker games accompanied by multiple versions of poker and other table games. For those who like to play fast and have fun without devising a strategy, this casino offers Bingo and other specialty games as well.
Banking and Payout
There are many complaints and various shady business practices going on in this section. Apparently, all the casinos from the Cyberrock Entertainment group apply the same withdrawal limitations for deposits under $250. Moreover, the maximum cashout after a single session, in this case, would be limited to ten times the money deposited, while all additional winnings would be cleared out of the player’s account.
Imagine now that you played at this casino, deposited 100 euros and that, by a stroke of luck, you hit an incredible 150,000 euros progressive jackpot, only to realize at the cashout they would only let you withdraw 1000 euros of your winnings. You would not feel so lucky anymore, would you?
Unfortunately, this limitation also applies to the deposit bonuses. Furthermore, Play2Win Casino also uses the so-called “sticky” bonuses. That means that players can use these bonuses for gambling only, meaning that they can’t withdraw them, even after they meet the wagering requirements. In other words, upon withdrawal, the players’ total winnings are reduced by the amount of the sticky bonus. This is an obvious rip-off “allowed” by the shady Terms and Conditions. Using “sticky “ bonuses is clearly just another way to steal from players, and that is something reputable casinos would never do.
Lastly, another shared feature of these Rival powered sister casinos is a withdrawal process that takes 15 to 17 working days to finalize. This payout period is unacceptably long for any solid online gambling site.
Poor and Highly Unresponsive Customer Service
After scouring the Internet, we have come across numerous players’ bitter complaints related to various problems they have encountered in their attempts to get a straight answer from this casino. Their questions usually referred to the extremely slow cashout process. However, it seems that this casino’s customer service wasn’t any faster in providing a valid answer. For example, there is a player who claims they didn’t get an answer about their payout even though they sent six e-mails to the casino
Moreover, another disappointed customer wanted to know when they could expect their winnings only to find out that the live chat agent they talked to — quote “didn’t understand English.”
What is more, Play2Win Casino once stalled a cashout of 1000 euros for two whole months. It took much patience and ten e-mails before the gambler who requested this withdrawal got hold of their money.
Now, however incredible these stories may sound, we can’t say that we are surprised. Stalling with payment somehow goes hand in hand with the unresponsive customer service at this scam online casino.
They Will Use Every Lousy Excuse to Avoid Paying
If other reasons for avoiding this rogue pit of a casino weren’t convincing enough, the fact that they don’t pay their customers should be a crucial one. We are going to present you with a couple of horrible experiences players had with the Play2Win Casino when it comes to denied cashout.
Example #1
A player won some money gambling and made a withdrawal request. After submitting all the documents requested, they got the approval from the casino and the info that their withdrawal process had started. However, when there was no sign of the money two months later, the user decided to address the Customer Service about this issue where they got a generic answer that the casino would pay them out “in a few days.” Then, this gambler decided to file a complaint at a watchdog site, telling the whole story. This complaint finally urged the casino to say something about this problem.
According to the casino, this player’s cashout was denied because they didn’t fulfill the wagering requirement. They should have played through the bonus they claimed at least once before they could withdraw any money. Play2Win people advised this player to go back, complete the WR so that they could get their winnings. So the player went back and did all of this, and naturally, expected to get hold of their money. Unfortunately, they never heard from the casino again nor ever saw their money.
Example 2#
Another bad experience concerns the same issue, but here, the player wanted to withdraw the 20 euros they deposited because they couldn’t start the instant play. However, they were unpleasantly surprised that they couldn’t withdraw less than 30 euros from their account. And once they tried to, they received an e-mail from the casino with a pile of documents requested for an account verification process.
By now, the protagonist of this horror story was totally frustrated by the treatment they got so far, but they remained adamant to get their money back. So the user in question made an effort and sent all the requested documents to the casino. But there was no response. However, the player was persistent, and after a while, they got an answer that the documents they sent were zipped so they couldn’t open them!
Imagine that nonsense. To cut this ridiculous story short, this gambler didn’t get their money back, no matter how hard they tried. This story is clear evidence that scam casinos like Play2Win are prepared to cross all lines to steal players’ money.
Pros and Cons
When it comes to listing good things about the Play2Win Casino, we are going to do this just because we want to remain objective as much as we can, and we also want to do justice to Rival Gaming.
Advantages
- A user-friendly website that contains all the important information displayed clearly
- Excellent choice of Rival powered games and bonuses
Disadvantages
- They don’t pay out their customers’ winnings
- The customer support service is poor and unprofessional
- The withdrawal process takes too long to complete
Final Verdict
Play2Win Casino is a part of the Cyberrock Entertainment group, which should be alarming enough because they use various tricks to steal from their players. In addition, the customer support which should be there to meet players’ demands and complaints is so lousy and unresponsive that it will make you lose your mind. By all means, avoid playing at Play2Win Casino if you hold your money dear.
Casino Rating
Jurisdiction: 6/10
Software: 7/10
Cashout Time: 1/10
Customer Service: 1/10
Overall: 3.5/10
