Loading...
Osiris Casino was expected to be a new prominent casino for players from all around the world. However, its accomplishments quickly fell behind and became less prominent due to multiple allegations of the casino taking part in all sorts of illegal activities, such as piracy and abuse of search engines. These days, many important websites advise all online gamblers to steer clear of this casino, blacklisting them as a warning to all current and future users.
General Information
The Osiris Casino was founded in 2014 by the Game Tech Group N.V. Moreover, it is licensed and regulated by the government of Curaçao. This casino is part of the rogue AffPower Gaming Group, which was proven to be deplorable in the past. Another fact that can be suspicious is that Osiris accepts players from the UK, even though it does not hold a UKGC license. However, the main focus of the casino are French users, and it is not available in the US, to the disappointment of many. Moreover, the terms and conditions are not entirely clear, and the casino even refuses to pay customers out quite frequently.
Some time ago, the allegations that they were using pirated games became the most common result whenever this casino’s name was typed in the search box. AffPower immediately denied all of it, shifting the blame towards the re-seller company. The company in question seemingly has a contract with the parent Game Tech Group and uses various providers. Unfortunately, that means that their origin cannot always be traced. However, the company itself is listed as nonexistent when searched online, which makes these accusations seem even more severe.
Several resources have provided facts that the AffPower knowingly used the services provided by the re-seller. To make things even worse, they also showed that the company was aware that it was misleading its users.
However, the main flaw of this casino is that it doesn’t take responsibility when issues come up. They also don’t provide explanations to their users, leaving them to wait for several days or longer for a response. Their customer support service is listed as available 24/7 on their website, but that is simply not the case.
The cashout time is a standard 10 days, but the users’ complaints about not being able to cash out remain unresolved for even longer than that. Many argue that the €5,000 withdrawal limit per month is very low. However, seeing that the very ability to retain your money is in question, this fact is pushed aside.
Even though it is fairly new in the world of online gambling, Osiris Casino landed on the blacklists of many respectable reviewers besides our own. Aside from being affiliated with the AffPower, it is often marked as one of the few casinos that repeatedly use pirated games and abuse search engines in order to promote themselves.
First Impression
Osiris has a rather simple website, though it somewhat suits the Egyptian theme. The background consists of one picture of a pyramidic scenery but is very dark and gloomy. The casino offers are emphasized with flashy colors and bright letters. However, if you want to find the terms and conditions or any explanation of how it all works, you will need to scroll almost all the way down. There, you will see this content safely tucked in between the shiny pictures of available games and the glorious praises the casino writes for themselves, about themselves.
The sparkly ads stand out in a negative way from the rest of the website, which has a rather plain design. However, it could be that it’s all planned, so the users would not get distracted from the promises of a guaranteed 300% winnings on a €900 deposit bonus.
In the preview tab, you can choose to browse their promotional offers, as well as the basic information about customer support, mobile access, and how to give out your information in order to start playing. The “Special promotions” tab especially sticks out, although it doesn’t provide anything rather than a short “coming soon” statement.
The process of creating an account itself is fairly simple and easy to follow. By entering a few simple pieces of information about yourself, you are ready to begin playing.
If you want to check for the wagering requirements, as well as the rules of participation, you will have to dig deep into the website’s promotions. Also, the rules of playing open in a new browser window, which can be a bit off-putting.
Games and Software
Osiris offers it’s players a variety of games, such as classic and video slots, scratch cards, video poker, and more. However, the casino has been proven to be using pirated games, which is why many advise against it.
The minimum deposit comes at €20, and bonuses of 20 additional spins make users easily drawn to play. Casino bonuses are lacking, as it would be expected from a casino that’s a member of such an infamous affiliate program. The wagering requirements are 33x deposit plus bonus, which is very welcoming to new users. However, the percentage of payments does not only differ from game to game, but it can depend on various payment options as well.
Free spins are an interesting addition for newcomers, but they come with attachments — there is a maximum of only 1 bonus per player, and the withdrawal limit is €250. On the other hand, if you choose to withdraw more, you need to deposit €50 first. Also, players from many countries cannot withdraw at all in this bonus game, mostly from Africa and South Asia. That’s why all of the users should check if the feature is even available in their country before they start playing.
The software that they use varies from 1×2 gaming, Elk Studios, NextGen Gaming, Thunderkick, BetSoft, and NetEnt. The main software used is BetSoft, which provides many different games and options. Despite that, it still doesn’t stop them from indulging into pirating activities, which makes us question the ethics of the entire company.
This casino provides live gambling options, promising their users a fun-filled experience without the need of ever leaving your house. However, that doesn’t mean much when the payouts themselves are not guaranteed to ever come through, and the customer service is giving players the silent treatment.
User Experience and Reviews
Osiris is very well known for dodging responsibility, making excuses out of their vague terms and conditions, and leaving the winners without their payments. They are also proven to have hacked various blogs without the blog owners ever knowing in order to promote their business.
Now, the question of how this scam can be sustained in the long run imposes itself. It’s true that not all users are left without their winnings. But in those cases, the pattern consists of users being paid out only if they lost more money than they had won.
Furthermore, judging by the users’ comments and reviews, Osiris Casino leaves their players rather disappointed and frustrated when their payments somehow never seem to come in. And to add fuel to the fire, the 24/7 customer support service not actually available around the clock. Consequently, many users had to turn to watchdog websites with their complaints so that they could be heard. These portals then had to contact the casino representatives themselves in order to find out more. However, without a satisfying result.
Pros and Cons
One of the main pros of the Osiris Casino is that it is supported on any device, mobile or pc. Moreover, it is also available on any operating system, be it Mac or Windows, as well as Android and iOS. The visuals on any of these devices are pleasing to the eye and easy to use.
Another feature that is highly desirable in the online gambling world is a live casino option, as well as mobile games with croupiers available in real time.
The most common complaint among the users regards the unresponsive customer service, even though it is stated on their website that it is available 24/7. Actually, it usually takes several days for the operators to get back to the players, if ever.
Also, the most frequent queries sent to the customer service are mostly about the unexplainable missing payouts, which has lead to users to contacting other websites for their complaint to even be noticed.
Our Verdict
Osiris Casino may give it’s players many options regarding which game to choose to play. However, they should keep in mind their questionable morality, when, ever so often, a new allegation about the pirating activities comes to light. Osiris could retain many of its unsatisfied users if they just owned up to their mistakes. Especially since integrity is what keeps customers coming back, and trust is the basis of that relationship.
Otherwise, Osiris Casino keeps things interesting with its light graphics and cross-platform compatibility. However, the users should bear in mind the dodgy nature of the terms and conditions, policies, and game rules. Moreover, they should also carefully research which rules apply to their country specifically. It often happens that players make deposits and then later find out that they can never withdraw them because it is simply not possible to do from their location. However, all of these important instructions are not listed clearly or visibly enough. That is why the new players have to dig deep through the website to find what they need.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 5/10
Software: 4/10
Jurisdiction: 6/10
Total score: 3.5/10
