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Luck Red is a well-known and trusted brand established in 2009, and it has been one of the most prominent online destinations for gamblers who wish to dive into a secure online casino experience. Apart from being a safe gambling site, the casino offers a wide range of welcome bonuses that will kick-start you as a beginner and make you stay.
General Information
Lucky Red is under the management of the Club World casino group, which has a reputation of a well-respected operator. Unfortunately, after further research about this operator, we managed to locate a couple of sources that confirm that they were associated with the Affpower group management since 2016. It seems that Affpower Group were hired as “consultants” in operating control of Club World group, which stirred up a brawl between three lead shareholders of the company that caused further issues and hurt the brand.
First Impression
The site’s design is fairly simple, with easy access to all games — by scrolling down the page, you are presented with all available choices. At the bottom of the page, you will find all the necessary information about current promotions, terms and conditions, and security matters of this online casino. It is very simple to use, with a somewhat universal design. The only issue that we were able to notice immediately was that the site did not include a search button into its design. Players will need to look through the menu more thoroughly in case they are looking for something specific.
Games and Software
Lucky Red is being delivered solely by RealTime Gaming — a household name in this gaming industry. You will be able to have access to over 70 slot machines, Blackjack, Baccarat, and many progressive games using their “instant play” flash versions. That means that there is no need for you to download anything. Moreover, you will be able to play the games on your Windows PC, Mac, or any mobile device. Amongst many other titles, slot enthusiasts will enjoy Hairway to Heaven, Haunted Opera, Funky Monkey, Lion’s Liar, and many others.
The slots Lucky Red has in store are suitable both for players who like to take risks and the ones who like to lay low. They even feature a progressive jackpot with overwhelming awards that even reach over a 6-figure mark. Also, as you could have expected, the table games section offers a decent number of variations of roulette, blackjack, and poker games. Some of the most frequently chosen titles are Caribbean Stud and Caribbean Hold’em, along with Let’em Ride and European Blackjack. And according to players, these table games offer high performance, except Blackjack, which players ranked as modest. A few other recommendations include Perfect Pairs poker and Pontoon.
Bonuses
One thing that made Lucky Red stand out the most is their welcome bonus offer. The casino offers more than a generous 400% welcome bonus for player’s first deposits. To be able to use this freehearted bonus, code “LUCKYRED400” needs to be entered in the requested field. However. This bonus has a 30x wagering requirement. Besides this tempting offer, the casino also offers a daily and a weekly bonus system that is regularly updated. Our suggestion is to opt for their newsletter in order to receive updates and requirements for these attractive offers. Although, it is important to note that the most attractive offers appear during weekends, and they follow Eastern Standard time, so you will have to get in line with the time zone and follow which promotion is active at the moment.
License
When it comes to licensing, the Lucky Red Casino is regulated by the government of Curaçao, which has both its advantages and disadvantages. The process of getting this license is pretty easy, and it is affordable for most online gambling sites. Curaçao has very simplified gambling laws, and it is often the cheapest for many operators. Also, another significant issue with their license is that they rarely intervene in any disputes made by players.
Of course, not all casinos that have this license are rogue or have poor business practice. Curaçao is a completely legal place to establish new online casino and buy your ticket to the trust of customers.
User Experience
The Lucky Red also offers its players an option to play for fun and not invest real money. However, in the case that you wish to try your luck, the site has been labeled as one of the most reputable payout casinos. The casino has a minimum deposit of $35, and a maximum of $2500. On the other hand, the weekly withdrawal limit is $5001, and in case you wish to withdraw more than that, you will be paid in weekly installments.
The collaboration with Ecocard, Neteller, and Skrill was a huge success since transactions have been successfully completed within a couple of hours. However, Lucky Red follows the usual procedure of requiring an identity verification before any transaction is made. All you need to do is contact the customer support and provide them with the copies of your ID and the credit card connected to your account. Lucky Red is very strict about these matters, so you can rest assured that your details are safe.
Upon further looking into the commitment of this casino when it comes to resolving customers complaints, we were able to see that most of the claims were successfully resolved in favor of the customers. However, we were able to see a couple of complaints not being addressed, but the main topics of them were vast amounts of money that were taking too long to be resolved.
The important thing that needs to be taken into consideration is that players don’t always follow all the requirements that a site explicitly states. In the pile of unresolved complaints, we managed to find an example of a genuinely unreasonable one. This particular situation involved a woman who made a formal online complaint that she was misinformed by customer support, which allegedly told her that she would be able to use her brother’s credit card to make a deposit. Hence, she was unable to receive that bonus back. However, the casino should not accept responsibility for players who choose not to comply with regulations that are clearly stated.
Furthermore, this site is known for solid customer support that assists players instantly and is available 24/7, so even if the rules are unclear, do not hesitate to contact them to avoid troubles like the previously mentioned scenario. Alternatively, toll-free telephone and e-mail address are available for players whose queries are not as urgent. However, the response time this site provides via e-mail is 48 hours, which is not ideal. Also, another possible disadvantage is that support mainly operates in English, and that can prove really troubling for some of their customers.
Sadly, since Club World group joined with the Affpower group, the number of unresolved complaints only grew, and unpleasant experiences of players became more frequent. All of a sudden, the time for needed for transactions to complete moved up from 24 hours to 5–7 business days. And to make things even worse, three shareholders of this company had conflicting opinions about this merge since Affpower group was associated with poor business practices and was responsible for many sites turning up on blacklists. Therefore, it is no surprise that the management of Lucky Red lost its value and trust of its players.
Pros and Cons
Lucky Red appeals to a massive audience by offering a significant number of deposit options, as well as a welcome bonus offer that helps them stand out. The 400% welcome bonus offer is an advantage that most casinos rarely provide. On the other hand, daily promotions are a big deal for Lucky Red, which just shows that they take care of their players even after they’ve registered an account. Lucky Red offers a 66% bonus offer on a weekly basis, and they even notify you via email. Moreover, during weekends, you may even be able to get a 70% slot bonus and an extra 25% slot bonus on Mondays. The fact that they keep throwing offers on their customers daily keeps them entertained and hooked.
Unfortunately, one of the most prominent qualities of Lucky Red became one of their most significant flaws after making a couple of poor business decisions — withdrawal speed. Moreover, the number of unresolved complaints is getting bigger and bigger, and according to our experience, that is the signature move of the Affpower group.
Verdict
Overall, Lucky Red has always been considered as a safe and trusted brand. They made a wise choice by choosing RTG as their software provider, which provided their players with a high-performance platform that gives vivid sounds and graphics. Moreover, Lucky Red chose to keep a simple design but was focused on a user-friendly site that offers an optimal gaming experience. Also, they built a bonus scheme that made them noticeable in their first steps towards building a reputation. They even continued improving that scheme so that they could attract new and keep their already engaged players.
However, by joining forces with the Affpower group, they made a huge risk that made an impact on every part of their brand, including the quality of service, and even their reputation. Although, they will likely remain on the top of the lists. But that is mostly due to their former reputation and not their current practices.
However, it is for these very practices that this casino is a venue that players should avoid, at least for the time being. The main reasons for that would be their slow payments and unwillingness to assist their players.
But in the end, we remain hopeful that they will decide to part their ways with the Affpower Group and go back to their old glory.
Casino Rating
Customer Service: 6/10
Cashout Time: 5/10
Software: 8/10
Jurisdiction: 6/10
Total: 6/10
