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Jupiter Club is a member of the Grand Prive group of casinos that holds several other gambling sites including Bella Vegas. This casino has a valid Curacao license and is powered by renown software providers like Rival and Bet on Soft. They are also under the close watch of the reputable independent auditing body that regularly tests their RNG and publishes their RTP rate for each game category separately so that fairness of gameplay is guaranteed. Why would anyone put this straightforward casino on a blacklist?
We are going to cover the reasons in the following review. It is worth reminding that the online gambling scene is highly competitive, and sometimes all it takes is a single severe mistake to ruin an online casino’s impeccable reputation completely.
First Impression
We visited the Jupiter Club website and must admit that it looks striking. The dominating color is a shade of purple that makes the whole homepage crisp and bright, while the different sections on the main menu are visible and easy-to-use. Here you can find all the info you need to start your gambling experience, including register and sign in tabs, as well as the download option, promotions, and live chat.
The vast selection of different games they have to offer the players spread across the central part of the homepage, and here you will find different game categories to choose from.
As you scroll down, you will find casino news that informs customers about new games and promotions worth trying. At the footer of the homepage, you can see important information about their license and software providers as well as terms and conditions, support, and banking.
Games and Software
Jupiter Club started working in 2002, and from the start, they were committed to providing the ultimate gambling experience to their customers. They have chosen Microgaming, the top-notch software provider on the market, to help them achieve their goal. Microgaming casinos are considered excellent gambling sites that provide exciting, well-crafted games the fairness of which is unquestionable.
However, in 2008 the Jupiter Club casino decided to part their ways with Microgaming and chose Bet on Soft as their provider. Bet on Soft is a relatively new name on the online gambling market, and although they are not the top-tier software provider like Microgaming, they seem to make interesting and attractive games accompanied by generous no deposit bonus codes that should encourage gamblers to try these games out in the Bet on Soft casinos. Over time the casino added Rival Gaming and Betsoft to the list of software providers.
You will find a satisfying selection of games when you enter the Jupiter Club casino. There is a vast variety of online slot games including three-reel slots and video slots apart from popular table games, with various versions of Blackjack, and poker games as well as Roulette. They went one step beyond with a rich offer of Video Poker games where players can find all the favorites. There is also a Specialty games section for those who like to have fun and win some money fast. You can go with a download option or start playing instantly on the Jupiter Club site. We think this casino offers a wide range of fair, quality games although the live casino is missing.
Depositing and Withdrawal
We started looking into this section hoping to find something fishy, but everything seems clear. The minimum deposit amount here is $25, while minimum withdrawal — $100. The cashout limit is $10000.
The Jupiter casino offers various deposit options including credit cards, Neteller, Skrill, and Bitcoin; there is even a detailed explanation on how to use BTC in online gambling. There are also various ways to withdraw your winnings including electronic payment, cheques, and bank wire. The payout time is also acceptable. It ranges from one to seven working days depending on what withdrawal method you choose.
We could not find any complaint about the payment delays related to this casino. The only complaint we came across was from a player who claimed that the casino refused to pay him out. However, he violated the casino’s T&C. It turned out that the player had several different accounts on this site and collected free chips from both Jupiter Club Casino and their sister casino Bella Vegas at the same time. So the casino’s action was justified.
Customer Service
They seem to offer highly responsive live chat with well-informed agents that won’t leave you to wait long to get your answers. Here you can also find several different free phone lines reserved for their players from the US, UK, Canada, and Germany. There is a contact email for those who prefer written communication. We usually get to hear bad things about the customer service online casinos provide. Jupiter Club was an exception with players who praised their politeness and care for customers’ demands.
Unforgivable Act of Treason
We started wondering, at this point of our research what could have possibly gone so wrong that landed the Jupiter Club casino on blacklists? After more time spent on digging out the information on this online site, we finally found the answer. In 2008, the Grand Prive casino group terminated its operation in the US, which was not surprising considering what happened to the US gambling market after passing the UIGEA in 2006.
However, this casino group didn’t stop there. They also cut off all their affiliates depriving them of their share in profit, guaranteed by contracts, and continued to provide their services to US players. This is an unforgivable crime in the world of online gambling that shocked the entire online gambling community. The community decided to punish Jupiter Club by putting them on blacklists. We don’t know what their motive was for such a horrible business decision; maybe they didn’t know what the future hold and wanted to cut their costs and save money. But you don’t do that by leaving and betraying your affiliates!
Pros
- Clear and interesting website
- Reliable software providers that offer high-quality games
- Fairness of games checked and approved by a reputable independent body
- Excellent customer service options offered, there are no complaints on the service
Cons
- They cut off their affiliates when they withdraw from the US market leaving them high and dry
Our Verdict
It’s a shame to ruin everything you have built carefully for years by one reckless move. On the other hand, they decided to betray their business partners, and there’s no valid excuse to justify this action. If they were able to abandon and betray their affiliates, just imagine what they can do to customers to ensure some profit?!
Casino Rating
Jurisdiction: 6/10
Cashout Time: 7/10
Software: 7/10
Customer Service: 8/10
Total: 8/10
Note: They are accused of treason!
