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General Information
GWcasino is an online casino launched in 2015 that operates in Australia. It is a part of a Digi Markets N.V., a company that was licensed by the government of Curaçao. All the games on their website are provided by iSoftBet, Betsoft, Play’n GO, and Evolution Gaming. The acceptable currency on this website is AUD. On their website, you can find 24/7 customer service support and additional information about terms and conditions, as well as licensing details. Moreover, the payment methods they accept are Visa, MasterCard, and Neosurf. The withdrawal methods available are Visa and Bank Transfer.
First Impression
When you enter the GWcasino website, the first thing you see is the massive title about the welcome bonus of $2,000 (+200 spins) and the slot games that that casino offers. On top of that, the website looks quite appealing and professional. Its background is simple, but it looks decent. Moreover, everything is readily available and the information about the casino is in the text at the bottom of the site along with the other general info about the terms and conditions.
On the other hand, the graphics and the effects are great and everything is HQ. Also, the site has several tabs that are offering casino features and promotions. Moreover, the game sector is quite impressive — they have a lot of games to provide (mostly slot games), and they all look well-made. There is even a “Support” section where they show all the ways in which you can contact them, such as live chat and email support. They claim they are going to answer all your e-mails (even on Xmas), which is highly unlikely to happen, but let’s believe them on this one.
Games and Software
GWcasino offers players a variety of games, such as one of the latest slot games that are on the market today and others that are powered by one of the best software providers, such as Play’n GO or Evolution Gaming, etc. Most of the games that users can find on this website are slot games. However, if you prefer something different, there is an online casino game of classic European Roulette. The games are quite innovative and original, and they have great audio and visual effects. For instance, the graphics and game speed in the slot games are satisfying, and we believe that most of the players who are using this casino are here for them.
Online slot games are all easy to get into, and it is a positive surprise to see that almost all of them have super-interesting features and classic bonuses like free spins, etc. However, the main reason why slot games enjoy such popularity is that they are made to look simple, but contemporarily they offer huge winnings. Moreover, players have the chance to invest real money in something amusing and have fun in the meantime.
Also, we can say without any doubts that the games definitely attract players’ attention whether they are professional gamblers or beginners. And as far as the games go, no one is going to have a bad time playing them for sure.
Furthermore, GWcasino is using Play’n GO for some games such as European Roulette that is available on their site. We can say only positive stuff about Play’n GO. Their games are quite exceptional indeed. They have a stellar reputation of being the one of the top provider for online casinos today. They cooperate with one of the leading online casinos in the world, and that tells a lot about them. Undoubtedly, they are one of the industry’s best software providers.
Second gaming software that GWcasino uses belongs to Evolution Gaming. They are one of the top software providers, and they have exquisite games. We can say that it is a huge plus for this casino to have these kind of games because their quality is incomparable to others. Evolution Gaming set their standards high, and it is hard to compete with that. Moreover, they won numerous prizes that prove how good they are. Also, among them is even this year’s “Game of the Year” prize at the EGR Operator Awards for their game Lightning Roulette.
User Experience
Now, we are facing the other side of the story too, where the users are involved and where we have the opportunity to find out the negative sides of this casino. For instance, a casino can be good at everything — it can have a perfect website and excellent game software, but if they don’t treat their clients with respect, nothing else matters. The users are the most crucial part of the casino, and they are the essence of it. Without them, the casino has nothing. Therefore, the user experience is a vital part of every story about a casino. In this case, we found out that they had a couple of unresolved complaints about the payout.
Apparently, one player had won 197,000 AUD, and after several complaints, the casino offered to pay them 1,400 AUD as compensation. And after that, they evidently locked his account and refused to answer any further questions considering this case. Also, there was another case regarding payout problems.
A friend of mine had won well over 15,000 AUD while betting at GWcasino. So naturally, they wanted to withdraw some of those funds. My friend then made a withdrawal request for 10,000 AUD, and that’s where the troubles began. In the beginning, the casino behaved like everything was going to be ok. They promised that they would process the payment soon.
However, after about 15 days, they suddenly decided that their account had to be audited. And after the audit, they came to a conclusion that my friend broke some imaginary terms and conditions and had thus voided all of her winnings. They did, on the other hand, at least offer her a bonus of $300 that came with another set of painful wagering requirements.
As we can see, GWcasino has a dark side, and unfortunately, it is the one concerning clients and payouts. If anything else were a problem, it would be easier to handle, but if users and their money are at stake — that can be a tremendous obstacle in the further business for this casino.
Pros and Cons
Here, we are going to highlight the virtues and flaws of this casino so that you can get the whole picture:
Pros:
- Excellent game software
- Quality website
Cons:
- Payout problems
- Unresolved cases with clients
- Withdrawal procedure takes too long
Verdict
Sad but true, sometimes seemingly perfect casinos can turn out to be quite the opposite. Also, the main problem with rogue casinos is that you can’t always discover that they are bad at the beginning.
Player experience is often a measure of a casino’s quality. However, that means that we need to wait for users to share their experience in order to get some perspective about the work of a particular casino. GWcasino belongs to the type of casinos that are apparently good, but then you find out that they stole people’s money.
However, to prevent this from happening, be careful when choosing a casino and read about the experience of other players — that’s the best way to avoid rogue and scam casinos. We firmly believe that no one can provide better insight into the workings of an online casino that the players themselves. For that reason, we always listen to them, and you should do the same.
Casino Rating
- Customer Support: 7/10
- Cashout Time: 3/10
- Software: 9/10
- Jurisdiction: 6/10
- Total: 6/10
