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The Golden Palace Casino
Golden Palace is an online casino that was established in 2012 (as they claim on their website) and it’s a part of the ProgressPlay Limited Casinos group. However, it is still unclear when they started because we found three different pieces of information on the exact year (somewhere it states that it was in 1997). Ultimately, we decided to settle for the date that is on their website. It was licensed by both the Malta Gaming Authority and the UK Gambling Commission. Also, the casino accepts Euros, British Pounds, and US Dollars.
First Impression
The Golden Palace Casino website is not that impressive, to be honest. The design is quite simple, and there are a few animations that make things a bit interesting, but overall, the site is nothing special. It doesn’t look attractive, and it’s not eye-catching at all. However, it is quite transparent regarding the games that the casino offers, and we could clearly see that it offers a wide choice of titles.
Also, it seems that they have a pretty disagreeable taste for marketing. The marketing campaigns they’ve participated in as sponsors were highly problematic for their audience. They consisted of a series of inappropriate promotions. However, they’ve stated that they were not going to support this type of marketing again, and by that, they’ve openly admitted their participation in these kinds of unethical business practices.
Furthermore, we saw on their website that they are supporters of responsible gambling. Therefore, the Golden Palace Casino offers online tools that can assist problem gamblers. Moreover, they explicitly disapprove of underage gambling. However, this doesn’t have to mean anything because it is not uncommon for blacklisted casinos to have super great games and a quality website. But all it takes is one bad move for everything to fall apart like a house of cards. A great example of that would be if a casino was well-ranked and seemed high-quality, but, for example, had problems with the payout procedure. So here, we are going to take a closer look at this online gambling website so that we could get a clearer picture of what’s going on here.
Games and Software
The Golden Palace Casino has a quality choice of games to play, and they are all separated into categories, such as slots, table games, casual games, and more. Also, there are surprisingly many of them to choose from, especially the slots (more than 100). Moreover, there is a variety of table games, such as video poker or roulette, and they all look excellent. Also, there is a section with Jackpot games only, where you can play the ones that have progressive jackpot as a feature. Essentially, we really liked the way they organized everything. And although the design of the website is not that glamorous, the titles they offer are thrilling.
The Golden Palace online casino features several software providers, and among others, they are cooperating with Microgaming. We can say only positive things about this company because of their brilliant work and amazing games that are indeed one of the best on the market today. Furthermore, Microgaming is an award-winning online gaming software developer that is one of the leaders in the industry.
They were among the first ones to have developed an online casino software (first time they did it was in 1994), and after that, they were the pioneers in the creation of the first mobile casino software in 2004. On top of that, they have one of the largest progressive jackpot networks in the world! Actions speak louder than words, so the fact that they set the Guinness World Record for the largest jackpot payout in an online slot machine game (€17,879,645.12 from a 25-
All in all, their games are amazing, they are all original, and have outstanding quality. Their slot games are unique, they have great visuals, and their features, along with the Jackpot, are quite impressive. It is a pleasure to play these games, even for the sole purpose of entertainment.
User Experience
The main thing about casino reviews is the user experience because they are often the best representatives of a casino’s reliability. In that regard, we found out that this casino has unresolved complaints from the customers, and they are mostly about the payout problems.
Also, some further problems with this casino are that it doesn’t have a live chat, and customer support is quite disappointing. Also, they seem to have some payment issues, and that is not a small problem if you ask us.
Users are complaining how the casino doesn’t pay them, especially when it comes to significant amounts of money. For example, a player won around €20,000, and they didn’t let them take this money at once because the casino’s max withdrawal amount was set at €1,500. And if that’s the case, then players need to wait for a whole year or longer in order to cash out bigger amounts of money. Anyway, the player even tried to reach the casino managers. However, that endeavor ended with the player only receiving half of what he had won. However, soon after that, his account got locked.
On another note, the casino also had numerous complaints about them altering their terms and conditions without informing their players of it. Also, same customers even had problems with the deposit/withdrawal methods because the casino suddenly removed some of the payment options with no previous announcements, which led to players beginning to doubt the legitimacy of this casino. Furthermore, the Golden Palace online casino doesn’t have a live chat, which means they can’t be at your service 24/7 when you need them.
Moreover, the customer support only replies to e-mails at first, but it doesn’t take long for them to completely stop responding. Also, their excuses for not paying the players are always connected with some documents that need to be taken care of or apparent legal issues that the client has. Logically, the reasons are completely made up. But the worst thing is, the players can’t reach them at all, so they are left out there alone. There are no casino bonuses large enough that can fix their customer-relations problem. Hence, we can so with no further doubts that this casino is definitely rogue.
Pros and Cons
Pros:
- Good games
- Excellent software provider
Cons:
- Payout problems
- Max withdrawal amount is low (€1,500)
- No live chat
- Poor customer service
- They don’t accept players from the United States
Verdict
The Golden Palace online casino belongs to the category of casinos who have had excellent games and great services (at the beginning), and in the end, when the time came to pay the players, they showed their real face. Therefore, you can’t trust this type of casino. However, the catch about such a scenario is that you can’t always know until you try. Consequently, that’s why looking up some reviews is super important. They can protect you from a potential financial breakdown.
Ultimately, you should not waste your time playing in rogue casinos when you can have quality experience elsewhere. Keep in mind that the main thing is to look for recommendations, search for well-ranked casinos, and don’t let the false promises from amateur casinos mislead you. Good, quality casinos are among the top-ranked one for a reason — they treat their clients with respect. On the other hand, the Golden Palace online casino is rogue by all definitions of that word. Although it uses great game software, they don’t treat their customers as they should, and that is unforgivable.
Casino Rating
- Customer support: 2/10
- Cashout Time: 2/10
- Software: 8/10
- Jurisdiction: 10/10
- Total: 5.5/10
