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General Information
Club Player Casino is an online casino that was established in 2004 and is owned by the Virtual Casino Group Casinos. This group has a few more different online casinos that are under their control, and they are all powered by RTG software. However, over the last few years, they have been connected with rogue business practices (various disagreements about slow payments and unexplained account closures). Club Player Casino claims to be licensed by Costa Rica, which is famous for not having any regulations regarding offshore gaming.
First Impression
When we first saw the website of Club Player Casino, it didn’t leave a good first impression on us, to be honest. The layout of the site is quite ordinary, and the visual effects following in the same footsteps. On the main page, you can see the bonus promotions, such as a 450% sign up bonus, and below the main title are the most popular slot games.
Moreover, they claim their customer service is available 24/7, and they even have the option of live chat. In addition, the casino has a VIP club program that provides its members with various benefits, such as a 15% monthly insurance on losses occurred during that month or your personal VIP support representative, depending on the VIP package you choose.
Although, our impression didn’t change that much after we saw the entire website, but we have to admit that it looks decent if nothing else. All in all, Club Player Casino doesn’t have a high-quality site, but it has all the necessary options that an online casino should have, such as available games, chat support, jackpot bonuses, and similar. And for now, that is good enough.
Games and Software
Club Player Casino cooperates with one of the most popular and the most quality software game providers, RealTime Gaming. The games are divided into sections, so you can easily find them. Furthermore, there are sections with favorite slot games, the games with the highest current jackpot, new games, etc. In addition, they have a satisfactory choice of games, such a wide variety of slots, blackjack, roulette, and video poker games. However, slots games are, without a doubt, the most popular here an are also the largest category on the site. You can even find some quite unusual slot games, with useful features and high jackpot winnings. And most importantly, they are all super-fun to play and very easy to handle.
RTG is a leader in the gaming business today. They entered the casino market in 1998, which makes them one of the pioneers in the online gaming business. Today, they have more than 300 titles, mostly video slots. They offer a mobile platform, and with that, easy access to their games. Moreover, RTG has great and realistic graphics in their games and they aspiringly try to create an exciting gaming environment that their players will never forget.
Hence, we can proudly say that their games are among the most played games in the past several years, and those numbers are still growing.
For instance, slot games are their specialty. During their many years in the gaming industry, they have developed an infinite number of slot games and each one is better than the previous. Most of RTG slot games have progressive jackpots, among other features.
User Experience
The moment of truth for every casino. UX is an essential part of every online gambling website because, without the users, the picture is not complete. Honestly, one can get a complete impression of a casino only after reading about the experience other users had with them. So the story about this casino is not entirely satisfying, to be honest. Their main problem is the delayed payout time. They had so many complaints about those issues that it’s just impossible to count them.
Unfortunately, delayed payments are the most common reason why users are complaining here. Players are devastated by how tedious and drawn-out the process of taking their own money is, which is something that should never happen. One user even complained about the payout delay of a few months, and that’s just unacceptable! He said that they never answered his call, as well as that he kept trying to send his withdrawal request from August to October. After that, no one ever answered him, and he stopped trying. However, in their terms and conditions, they clearly stated how all withdrawal requests would be reviewed within 7 days, but that’s not how it worked in practice.
Also, they mention how the payments are done in 7–10 days after the players request a withdrawal, which, indeed, is far away from the truth because many users had to wait for several months before finally getting their money. Moreover, it is quite disappointing to hear that some have even waited for over 2 months for payments as small as $100, even after being told that the maximum waiting time is 30 days.
The basic principle of every online casino is to pay their players because that is how you build a reputation and a loyal playerbase. And if a casino has so many issues with doing that, it should be enough of an indicator that you shouldn’t trust it with your money.
On another note, players also complained about unreliable customer support. They seem to have had bad customer service that was unhelpful to their players. On the website, it says how the players could contact them at any time, but in practice, it was quite the opposite. One player remembers how they filed a withdrawal request over 10 times after they had submitted their verification documents for the 3rd time already. They claim that no one answered the phone, as well as that the live chat was unresponsive. This makes it seem like the motto of this casino is to care about their users only when they are depositing their money. Suffice to say, this is a big indicator that this online casino has no respect for their playerbase.
Pros and Cons
Here, we are going to highlight all the aspects of this casino’s business practices, both the right and the wrong ones:
Pros:
- Reliable software (RTG)
- Proper classification of games on their site
Cons:
- Poor customer service
- An enormous number of withdrawal problems
- A questionable license
Our Verdict
The main problem with the Club Player Casino is that it seemingly looks like a perfect casino. It offers special bonuses and great VIP benefits for their most loyal members and plenty of quality games. However, it doesn’t matter how many games they have if they are not going to pay you the money you’ve won. The only thing that matters to the players is to see the results. Most gamblers play in order to win. And if they win, they should receive their just rewards. Otherwise, the casino is outright robbing them.
Finally, the Club Player Casino is considered rogue because of their dubious business practices with the notorious Virtual Casino Group Casinos and their unfair treatment of their clients. Ultimately, it doesn’t matter how good a casino is if they are not treating their clients as they should. That is why we simply cannot advise you to bet at Club Player Casino.
Casino Rating
- Customer Support: 4/10
- Cashout Time: 1/10
- Software: 8/10
- Jurisdiction: 2/10
- Total: 3.5/10
