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Casino Napoli was established in 2015, so it is relatively new to the online gambling scene. This online casino started off well — it used to be licensed by the MGA (Malta Gaming Authority), which, we can all agree, is one of the best licenses to have. Unfortunately, we found out that the casino decided to switch its license to Curaçao — still quite good, but not as reliable as the MGA. It had good bonuses and quite a responsive customer service. However, at one point, this all changed for the worse, and the casino lost its credibility, earning quite a bad reputation among the community.
We tried to investigate and find out what made this internet casino go astray, and we also found out a couple of reasons why the casino’s players are so angry with it.
First Impression
When you first take a look at Casino Napoli, it actually looks really decent. The homepage has a very good interface, and you’re immediately greeted with a lot of casino bonuses. It is also extremely easy to navigate through the website, with video slots automatically appearing in front of you. Looks like Napoli is well aware that almost 40% of young gamblers prefer playing slots. The Millennials are a busy crowd. Further adding to its simplicity, the website is quite fast as well, and it honestly left a good impression on us. Unfortunately, it’s what’s hiding behind the facade that has us concerned and rather disappointed. It appears like a lot of potential had gone to waste, and the bullet could’ve been dodged with more responsible management.
Games and Software
Casino Napoli offers hundreds of games — you’ll find a huge list of video slots from various producers such as BetSoft, NextGen, EvoPlay and others. A lot of other games are produced by NetEnt, which is always great news for most gamblers. As for the card games lovers, there’s video poker, as well as scratch cards. Yes, the games were produced by some of the best software companies out there, but there’s a huge problem to this; they’re pirated. We found out that not a single NetEnt game on this gambling site has been legally obtained, which makes the casino completely illegal.
Casino Napoli belongs to Alpha Interactive Solutions NV, a group that operates a couple of casinos, with most of them being blacklisted for this same problem. Most of the online casinos under this group are running pirated games by NetEnt. Frankly, we’re quite amazed because it takes a lot of guts to dare and pirate games from such a giant software company. Altogether, Casino Napoli is definitely a rogue casino, and it didn’t take long for the players to realize it. If you play pirated games, you’re not even one bit protected, and if you combine this with the newly obtained Curaçao license, you’re looking at quite a risk regarding your winnings. The users are definitely not happy, and the casino is already facing a lot of charges, especially because it operates in countries it shouldn’t. Curaçao gaming license might be international, but there are countries where this jurisdiction is not considered legitimate and is not accepted as a result.
User Experience
Any experienced gambler knows that a casino needs to hold the UKGC (the United Kingdom Gambling license) in order to operate in the UK and accept its players. So you would think casinos are aware of this situation as well. Apparently, Napoli Casino isn’t. At least we like to believe they’re not. Sadly, there’s always a chance they do know, but they don’t really care.
With the Curaçao license, this casino cannot legally accept players from the UK. Moreover, the website shouldn’t even be available for IP addresses coming from this location. Yet somehow it is, and it accepts players from Great Britain daily. And why is this bad? Well, for one, you can’t collect your winnings in case the casino decides not to pay you, and you have no legal body to turn to, at least if you’re from the United Kingdom.
A lot of English players are complaining about how they lost big amounts of money and customer support wasn’t helpful at all. This left them with only the chargeback option. Now, many are afraid of turning to this method because it is often used as a way to cheat online casinos. However, if the casino is illegal in your country and there’s firm proof for it, then you can definitely turn to your bank for help. The thing is though, a lot of banks are unfamiliar with online gaming rules and jurisdictions, and you will have to go through a lot of hassle to convince them they should make up for the money. Casino Napoli may offer a lot of banking options, but you should really watch out which one to use because Visa has quite difficult regulations that probably won’t let you have a chargeback.
Also, here’s one more promise Casino Napoli doesn’t stick to; staying loyal to gambling therapy. On their website, you will find that the casino supports responsible gaming and is linked to Gambling Therapy. It is an organization that helps addicted gamblers and offers emotional and moral support. Sadly, Casino Napoli doesn’t share the same values. We managed to find proof of live chat with a user suffering from gambling addiction. The player was banned from the casino via a self-exclusion policy, and he openly admitted this to the customer service agent who really wasn’t that concerned about the player’s well-being and immediately promoted the 400% welcome deposit bonus. So next to being completely illegal, the casino doesn’t care one bit about you as a player — your money is the only factor here.
Did you finally win some real money at Casino Napoli and would like to withdraw it? Too bad you haven’t read the terms and conditions. There’s a player who wasn’t able to withdraw over 30 thousand USD due to an alleged breach of the T&Cs. Apparently, the player was granted two bonuses; a $600 bonus and a smaller one of $30. Upon using the smaller one, the casino forced the maximum bet rule on the player and seized all the winnings. The user never got his money back, so don’t be surprised if the same happens to you.
And finally, we’ve left the best for last. It appears that Napoli Casino affiliates like to show off their hacking knowledge online. Not so recently, many online casinos started to promote Napoli for no good reason. The affiliates hacked other casinos in order to attach links leading to Napoli. High profile betting places noticed this right away and quickly removed all the links. However many didn’t even notice and continued to unknowingly promote Casino Napoli.
Pros and Cons
The cons definitely overweight the pros. Here’s a short list for your convenience.
Pros:
- A Variety of games
- A lot of deposit and withdrawal options
Cons:
- Pirated/illegal software
- Preying upon gambling addicts
- Affiliates hacking other online casinos
- No payouts or long payout waiting time
- Unresponsive customer service
Our Verdict
A 100% rogue and illegal casino. Completely malicious and really up for anything that will help them steal money and players from other casinos. We would advise you to avoid any possible contact with Casino Napoli — there’s a great chance that even clicking on one of their ads will get you into trouble.
Casino Rating
- Complaint Resolution — 1/10 stars
- Jurisdiction — 6/10 stars
- Software — 1/10 stars
- Cashout Time — 1/10 stars
Overall, we rate Casino Napoli with 2 out of 10 stars. It is the embodiment of everything that could go wrong with an online casino. Stealing money from players, hacking the competition, and stealing games from developers are just a few of the illegal acts committed by this casino. The people behind it lack moral compass and discipline. So make sure to always do your research before trusting your money to an online casino. Happy betting!
