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Here’s a casino that decided to take a whole different approach when it comes to online gambling. Bob Casino was established in January 2018 and instantly caught the attention of many players with a very different outlook. The casino looks like it has been dedicated to Bob Marley himself, as the mascot of the website resembles him a lot. Although, the people behind it claim this was not the case and have pointed out they have nothing to do with him. Bob Casino is licensed and regulated by the MGA, as stated on their website, and it offers huge bonuses.
First Impression
The moment you land on the website’s homepage, you are welcomed by a rasta-like mascot. It seems like he is traveling all around the world, as you will meet him dressed as Santa or hanging out by the pyramids with Cleopatra herself. Of course, the whole intention is to promote many casino games you can find here. Just like in any casino, this one also has a lot of space reserved for video slots, as many gamblers can’t dedicate too much time to this hobby. For the veterans, however, there are different variations of table games — you’ll be able to find Blackjack, Baccarat, Roulette, and others. The casino offers live games as well.
It is evident that Bob Casino has no intention of presenting itself as a luxurious, very serious betting place. The people behind it hope to leave an approachable impression, a casino for all to play from anywhere. For our personal taste though, it was a bit too much. All of the icons are in one way or another related to marijuana, as is the whole interface of the website. Although the creators claim they in no way support or promote substance abuse, it is hard to believe them, as almost all of their bonuses are marketed as such. Sentences such as “Bob will hook you up with some good stuff!” leave little to the imagination. Now, we understand everyone needs to be of age in order to gamble, but an indirect promotion of illegal substances is never a good idea.
Games and Software
The games in Bob Casino look great. They are powered by big names such as SoftSwiss, Evolution Gaming, NextGen Gaming, and others. Judging by the variety of software, Bob is trying to enter the world of online casinos through the big door. The games seem quite interesting, and we’re almost certain there is something to match everybody’s taste. Mythology-themed games, fairytale-related slots, and a lot of magic games to go with it. Considering some games are produced by NetEnt, you’ll be able to find cluster pays slots as well. There’s a special section dedicated to new games, and it seems like it is updated almost on a daily basis. It looks like Bob Casino really wants to combine gambling and gaming together, something a lot of other online casinos are trying to do as well. Bob Casino also offers a mobile casino option, and they have an application developed for both Android and iOS. And even if you try to load the website from your smartphone, it will be perfectly aligned to your screen, and this is a huge plus from us. It’s difficult to be taken seriously if IT is not your strong point, especially in this century.
User Experience
This is where we got a lot of mixed signals from users when it came to Bob Casino. Here’s what a lot of players adore about it — it offers a lot of generous bonuses. However, what irritates them greatly is that these bonuses are not available for all country. And no, you will not be warned beforehand that you can’t use a certain bonus from your location. If you want to know for sure whether you can use a bonus from your state, you will have to refer to terms and conditions. We do consider it a bit fraudulent that Bob is not letting its players know right away that some promotions are unavailable for them. And we have found a lot of unhappy users breaking down the sad news to us. Many people have invested a certain amount of money just to find out there was no bonus at all for them.
For a relatively young online casino, it is already receiving some unpopular attention. Next to not being very transparent, there was a particular user who decided to bet a lot of money, and as a result, won a large sum. It’s quite normal that any casino would investigate an account that won almost 1 million euros, but to encourage a player to invest more and then pretend to be confused does not seem like fair play. Long story short, this particular player was winning a lot of money weekly and got his own VIP manager who encouraged him to keep investing more. However, after taking a break from gambling for just a week, his account was locked due to inactivity. He could not withdraw over 900 000 euros (just for the reference, this is approximately 1 million USD) for a long time. Since the casino offers live chat, he tried contacting them multiple times.
Although another good thing about Bob Casino is that the customer service is quite responsive, face them with a difficult challenge, and they will probably stop communicating with you completely. Every time the aforementioned player mentioned his case to live support, he would stop receiving replies indefinitely. It took a lot of communication to finally resolve the case, and even threats of a lawsuit before the user could finally receive the money he had rightfully won.
Moreover, one more bad thing to add to the overall user experience is the deposit fee. Upon every deposit, there will be a certain amount of fee charged, and this seems really unfair towards your average player. There is a deposit bonus where you get 10 games without having to put in any deposit. But again, it is only available to a limited audience. This is why a lot of users are avoiding Bob Casino.
Pros and Cons
Although it’s been around for barely a year, Bob Casino has received a lot of mixed reviews. And as ambitious as it sounds, for such a young casino, this really shouldn’t be the case. The competition in online gambling is very tough — any new casino should be aware of this. Bob Casino has some very good games, it offers big bonuses and big money, but it comes at a cost, something they don’t admit too often. So, for your convenience, here is a short list of pros and cons:
Pros:
- Good Software
- MGA License
- A lot of bonuses
Cons:
- Unclear terms and conditions
- Bonuses don’t apply to every country
- Irresponsible customer support
- Withdrawal issues
- Too many weed references
Our Verdict
Although it looks interesting and has a lot of games to offer, our final judgment is that Bob Casino is a rogue casino. We advise you to stay away from it, at least for now. Terms and conditions are completely fogged, and players are tricked into playing bonuses that don’t even apply to their territory. For the time being, Bob Casino will need to work on this and make everything more transparent to keep online gambling fair. However, deposit fee is a practice they might need to stop with if they want to attract more players.
Casino Rating
- Complaint Resolution — 1/10 stars
- Jurisdiction — 8/10 stars
- Software — 8/10 stars
- Cashout Time — 1/10 stars
Overall, we rate Bob Casino with 4.5 out of 10 stars. There is a lot of work that needs to be done — Terms and conditions tend to be confusing for many players, and it leaves the impression this has been done on purpose. So make sure to always read reviews about an online casino of your choosing before you decide to trust it with your money. To sum up, watch out for terms and conditions, and make sure you understand them a 100% before you start gambling. Good luck!
