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When the BlackJack Club casino was still a part of the online gambling community, it was more famous for its indifference towards players and poor customer support that intentionally dodged users’ queries, rather than providing a high-quality experience while playing this popular table game. As of June 2015, this casino is closed, after being blacklisted by many websites mainly for their non-existing sense of communication and inability to respond to the players’ needs in a respectful and, more importantly, resolving manner.
General Information
The BlackJack Club casino was founded back in 1996 by Gambling Federation Casinos. The site was powered by their software and operated under the license from the Government of Curacao. This group is better known by many scandals in which they were involved, rather than their satisfying range of games available. One of the most infamous controversies happened in 2005, when they were caught infecting players’ computers with malware and illegally distributing their information.
This was more than enough reason for all of their casinos to close down. However, that wasn’t the case. BlackJack Club operated for another 10 long years before ultimately disappearing from the online gambling community without a trace.
The BlackJack Club casino claimed to be a nice, cozy, and user-friendly environment for blackjack lovers, but that was far from reality. More and more complaints made by users came to light about the poor customer service, that often used offensive language when dealing with players’ queries. This was one of the first reasons for BlackJack Club being blacklisted and avoided, but the shocking details did end stop there.
Repeated accusations of disgraced behavior, such as abusing users’ privacy and putting predatory terms and conditions on their website, eventually brought this casino to the dark side of online gambling. It all ended with closing down the casino entirely, and it was a long time coming.
Once an online gaming veteran, the BlackJack Club casino ultimately did not live up to its name. Though it offered fans their favorite blackjack games, the negative sides prevailed, leaving many players disappointed and turning to other, more reliable and respectful casinos.
First Impression
Today, the BlackJack Club website is nothing but a distant memory. However, when it was functioning, it had a nice setting with a background containing images of (guess what), blackjack tables and players eagerly sitting around them.
The appealing side of the site, however, could not hide the fact that their licensing stamp was nowhere to be found. Besides blackjack, players were offered a choice between slots, video poker, and various other table games.
The site was easy to navigate, with a choice of over 10 world languages, such as English, Spanish, Arabic, and Japanese. The casino aimed to embrace blackjack lovers from all parts of the globe, with welcoming bonuses and rewards, such as 300% up to $1.888. Though it was not clearly stated this bonus was sticky. That you would have found out after registering.
The terms and conditions were listed at the bottom of the page which is pretty standard, next to frequently asked questions and a list of payment options, which included various credit and debit cards, cheques, and wire transfers.
Games and Software
The casino was mainly focused on blackjack, creating a narrow but satisfied audience. Aside from this table game, players had a wide selection of games, such as few video poker options, as well as many slot machines.
The most popular game was Multi-Spot Blackjack, with pretty standard rules and insurance allowed. However, this version offers a “Triple 7 Blackjack Bonus”, that gave you an additional $5.000 if you receive three 7’s of spades to 21 during one hand.
Loyal players were also rewarded with “G-Fed points,” 1 point on $10 wagered. After collecting 25 G-Fed points, a dollar was added to their account. The minimum and maximum withdrawal were not listed clearly, though they promised 100% signup deposit bonus on a $50 deposit. The payout speed was more than 2 weeks, which was pretty slow.
The BlackJack Club casino used a Gambling Federation software. This software provides a solid range of casino games, with outstanding visuals, and both instant play and download option. However, this group is better known for abusing the trust of the players and breaching their security more than anything else. Besides that, many complaints were made by users about this software incorrectly tracking the wagering requirement, which comes at 30x.
User Experience
The most frequent complaints made by users regarding this casino are about horrible customer support. Namely, they were not available 24/7, but that’s just the tip of the iceberg. When they responded, they were proven to have used offensive language and being generally rude and not helpful at all.
A particularly unfortunate experience that many players had was regarding the casino changing the wagering requirement in order to avoid paying out winnings. The players, in this case, contacted the customer support several times, and their requests were delayed for weeks before even being looked at. The operator insisted that the customer was wrong (bad move) and refused to pay up. They kept repeating that the wager was not completed, leaving players outraged and frustrated, eventually dropping the whole thing and moving on to a different casino that will show more respect.
The variety of payment options were well received among players. They could choose between credit cards, wire transfers, cheques, and other options. The most pleasing option was Neteller because of its speed and high security, without the need of entering any password.
Pros and Cons
Pros:
- many payment options
- high-quality games
Cons:
- awful customer support
- abuse of players’ privacy.
Our Verdict
Once a promising casino targeting at blackjack lovers, BlackJack Club quickly gained a bad reputation because of its disrespect towards the players. Not only did their customer support operators treat them as they pleased, but they also changed the terms and conditions to suit their interest, instead of needs of the users, which is what the T&C’s are for.
The BlackJack Club casino had a long and not so successful run, constantly losing the players’ interest but not trying to retain any of it back. Eventually, it closed down, preventing any further damage to the entire gambling community.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 2/10
Software: 1/10
Jurisdiction: 4/10
Total score: 2/10
