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Why is the BetVoyager Casino blacklisted? This article explores this casino’s unethical behavior towards their players and affiliates.
Rogue Casino Review: BetVoyager
The BetVoyager Casino is still attractive to many players because of its user-friendly website, many bonuses, near 0% house edge games and tournaments. It got blacklisted several years ago, primarily due to irresponsible marketing policy. However, there are many other reasons for this, which we will explore further in this article.
General Info
BetVoyager online casino used to be a respectable gambling site licensed by the government of Curaçao and the UK Gambling Commission. It was launched in 2007 by Gamesys N.V. company, developed by BetSoft gaming and Gamesys, and was primarily aimed at the European market. It attracted many players with its near 0% house edge games and series of tournaments. BetVoyager’s provably fair algorithm is also a big reason many choose this online casino.
The main currency this casino uses is Euros, and it supports many payment options: WebMoney, Maestro, Skrill, Visa, Trustly, MasterCard, Neteller, EcoPayz. The withdrawal speed depends on the chosen payment method but is usually around 3 working days. Minimum deposit amount is €25. On the other hand, the minimum withdrawal limit is €1, while the maximum withdrawal limit is €5000 per day, which sounds almost too good to be true.
First Impression
BetVoyager Casino’s site is easy to navigate, and it has a nice dark theme, allowing you to stay there for a long time without giving you sore eyes. The red bar at the top of the site takes you to the Games, Fair play, Promotions, and Lottery and Tournament pages. Each of these has a menu with different categories on the left, to help you find what you are looking for. The games are classified into 8 categories and run quickly and smoothly.
Besides, the casino offers many seasonal promotions, and they even change the website’s theme during the holidays.
Games and Software
There are around 200 games available, and they are categorized in the following sections: Slots, 3D slots, Roulette, Blackjack, Poker, Video Poker, Other games, Equal odds. You can play demos just for fun or gamble with real money. Each title has its own visuals and sounds, so the aesthetics guarantee a remarkable experience.
BetSoft gaming developed the software for BetVoyager Casino, which is both web-based and available for download. Also, BetSoft is known for creating 3D slots, but it is not the most representative company out there. Furthermore, BetVoyager Casino is also available on Android and iOS devices. Its parenting company, Gamesys N.V. was founded in 2004 in the Netherlands Antilles and runs another two online gambling projects as well: BetRaiser and BetLiner. It has proven to be a problem-free provider so far.
BetVoyager Casino also boasts with their randomness/fairness control. A special SHA-256 (Secure Hash Algorithm family) algorithm calculates unique checksums before every play. The player can download it in a .zip file before starting a game and then immediately get the password after. In that way, they can make sure that the game outcome was truly randomly chosen.
Bonuses, Lottery, and Tournaments
The casino surprises new players with a special welcome pack: €900 bonus and 230 extra spins. However, you will get the bonus only after verifying your account on your phone, but you can split and use these funds and spins in any four games. Additionally, the first three deposits come with a bonus: the first one with additional 100% of the amount deposited (up to 200) and 100 spins, second one 75% up to €300 with additional 75 spins, and finally, 50% up to €400 with 50 extra spins.
Apart from this, there are regular weekend bonuses. Twenty extra free spins are waiting for you every weekend if you log into your account. Also, you can spend these on a slot of the day, with a chance to win €50.
The Cash Multiplicator bonus enables players to win back any lost money at BetVoyager (CashBack promotion) or simply get some extra money (CashAdd promotion). Any player can use one or both of these promotions.
BetVoyager’s lottery is based on guessing numbers and bet sizes of the games involved in that particular lottery. Draws are made during it, and in case of you guess correctly, points are transferred to your account that you can later convert into Bonus money. All the information on these events is located under the “Lottery” section on the website.
Furthermore, BetVoyager introduced a series of multiplayer competitions at their users’ request. There are Roulette, Slot, Wheel of Fortune, and a free-participation Casino Freerolls tournaments. You can apply for one of these by simply navigating to the website’s “Tournaments” section and clicking on “sign up.”
User Experience — BetVoyager’s Long Blacklist
Despite its once stellar reputation, the list of this casino’s problematic issues is quite long.
Firstly, the games with 0% house edge do exist, BUT they charge a 10% commission fee upon withdrawal. At least they warn you about this before you start playing.
Secondly, their lame customer support is available through a 24/7 telephone line, live chat, and email. So what are the problems? The telephone line applies international fees, the live chat functions only through Skype, and emails sometimes take weeks for players to get a reply. And that’s not the end. Because of it all, they don’t have an efficient system of protecting problem gamblers. One can sometimes send dozens of emails, asking the customer support to shut down the account, without receiving a reply.
Thirdly, there are many complaints about payment dodging. Issues vary: delayed payouts, problems with verification of documents, program bugs related to withdrawal options, etc. All in all, the amount of money the casino avoided paying is appalling — around several thousand euros.
Now, let’s continue with the casino’s supposedly strongest ace in the hole. The Randomness Control Technology is allegedly there to guarantee fair-play, but there are reported cases of obvious cheating the company hasn’t explained so far.
And last but not least, there’s the casino’s outrageous marketing strategy. At one point, they came up with a rule that all the players who wanted to withdraw their winnings had to post a nice and positive message about BetVoyager on a forum or some gambling site. The players were even provided with several post samples. This turned into a huge spamming campaign, piling up the forums with posts of BetVoyager’s lucky members, forced to do free marketing for the casino to pay them out.
Pros and Cons
PROS
- nice welcome bonuses
- available for smartphones and download
- good licenses
- appealing interface
CONS
- poor customer service
- refusing to pay out their customers
- unethical marketing
Our Verdict
Sometimes, a casino only tricks its affiliates, and for these, we can at least give them the benefit of the doubt when it comes to their treatment of their bettors. But this time, it is not the case. Outrageous violation of the responsible gambling principles, troublesome customer support, and a disgraceful marketing policy involving players themselves are the reasons why you should avoid BetVoyager without any second thoughts.
Casino Rating
Customer Support: 1/10
Cashout Time: 5/10
Software: 6/10
Jurisdiction: 10/10
Total: 5.5/10
