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Having started in 1997, Fashion TV has become a global brand with fans all over the world. The brand has been associated with sophisticated style and modeling, followed by tons of fans.
In 2015, Fashion TV decided to collaborate with NetEnt, NexGen Gaming, and Amaya software to launch a unique combination of fashion and gambling in their brand new online gambling website. It was considered a fresh and clever mix of style and entertainment for players all over the world.
First Impression
Aspire Global Group launched this site with features that incorporated a classic Fashion TV theme. Glamour, flying diamonds, and sparkles are all around their website. The BetFahion TV shows a sleek, black background surrounded by small glam symbols which have been the central symbol of Fashion TV for years now. The first thing you will be able to see on the main page are clearly stated Terms and Condition and information on privacy and security matters.
Furthermore, you will see a link towards info on payment, casino operation, and even the frequently asked questions. Seeing that information immediately instills confidence into the customers who wish to join. Moreover, good layout and fashion-oriented design was something that we also expected.
Games and Software
Net Entertainment, NextGen Gaming, and Amaya provided a minimal selection of games in comparison to other sites. There are also five options of Table games and two versions of Video poker, such as All American and Bonus Poker. However, the main focus is on three-reel versions of slots, accompanied by plenty of regular five-reel slots which total to 211 different titles, which is really impressive. Also, the site offers an array of entertainment for many fans of Game of Thrones, South Park, Starburst, Dr. Jekyll and Hyde, and many, many more.
In case you are a fan of instant win games, BetFashion also offers a good selection of virtual scratch cards, such as Bubble Bingo, which made its way to the top of the players’ favorites list. Moreover, a fair range of Blackjack and Roulette games are available on this site as well.
The BetFashionTV offers welcome deposit bonuses of 100% and up to 20 complimentary spins on Starburst. The wagering requirements are 35x.
User Experience
After further research about this site, we came across some questionable reviews. Players’ comments were mainly focused on the payout speed of the casino. According to their Terms and Conditions, withdrawals are being paid out within 3–5 business days. Also, the company states that they respect the promised time frame and provide a secure and quick payout. However, we did come across plenty of complaints regarding this matter.
Cyber Scandal
BetFashion TV Casino was owned by The Fashion TV Gaming Group, and during that ownership, the company has encountered many customer complaints that remained unresolved. Most of those complaints were focused on delayed payments that the company avoided resolving for an extended period of time. A lot of gaming portals tried to expose such failure to comply with official regulatory rulings. They wrote about this matter thoroughly and tried to get to the bottom of this. Unfortunately, although some complaints were resolved in favor of the players, the operator was not willing to pay them. That resulted in them losing their license and getting blacklisted on many gambling portals.
Although having been marked as rogue, this casino continued displaying their license on their website. But after a couple of bad reviews on watchdog portals, another online scandal was initiated, which did not help this particular situation.
The Pogg provided its online community with a classic, critical content ranking of this site according to player experiences, recent payment issues, and an unauthorized license. However, FashionTV Gaming group made a wrong move and created an entirely unethical strategy of a large-scale negative SEO attack. This cyber attack affected the search engine ranking of the websites that provide negative feedback about their company. However, as previously said, this is highly unethical, and it has resulted in an even worse critical content all over the Internet. It has not been publicly proven that those actions can be associated with the Fashion TV Gaming group; however, this did tarnish their brand.
The Pogg site has since published a story about an aggressive attempt from BetFashionTV Casino to remove the “harmful” comments and reviews and affect access to such information through the use of bad links.
Another “victim” of this casino was the watchdog portal AskGamblers that featured all complaints issued against this site and kept following up the development of these unresolved problems. They too were subjected to cyber attacks for that matter. All of that happened because that pile of complaints contained cases with significant amounts of money not being resolved for months, including claims that the players were refused payouts, even for the amounts as low as $25.
Customer Support
As for the Bet FashionTV casino customer support, it is available through toll-free international phone, e-mail, and live chat support. And according to the players’ comments, you will be able to rely on their live chat support 24/7. Agents who are fluent in English, Finnish, Swedish, Spanish, Dutch, German, Italian, Norwegian, Portuguese, French, and Greek truly can assist you with any of your queries, wherever you are. However, players have noted that email support has a 48-hour window to reply.
Pros and Cons
The BetFashionTV Casino offers good website design for the real fans who wanted to feel that glamorous sensation that Fashion TV has been successfully providing for years. Also, they have many options for fans of fiction, fashion, cartoons, and even myths to enjoy their online gaming.
However, cyber scandals and delayed payouts really affected its audience and caused many portals to give it terrible reviews, which decreased its popularity by a lot.
Verdict
Unlike the Fashion TV Group that has built more than a solid reputation in the competitive fashion industry, their attempt to have an online casino ended tragically. According to the most recent information we’ve encountered, they have finally closed down this part of the business. However, our recommendation always stays the same: always look for watchdog portal reviews, because their purpose is to always protect players all over the world by providing an objective and critical insight into a company’s way of conducting business.
An as for the BetFashionTV, we would like to ask them not to return to the online casino business until they are capable of maintaining the level of quality that the Fashion TV group has preserved over the years.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 2/10
Software: 8/10
Jurisdiction: 1/10
Total: 3/10
