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Balzac Casino is named after the famous writer Honore de Balzac. However, unlike the renowned artist, this casino doesn’t have an excellent reputation. The Internet is, unfortunately, a place where all the amateur and low-quality online gambling websites can arise and use the opportunity of being new to the market to steal money from players and then just disappear. Although there are a lot of well-ranked and trustworthy online casinos on the Internet, somehow people still come across the rogue ones. We guess that sometimes life cheats us all. Therefore, we are writing about this one to help you stay informed and protected from any scams.
First Impression
Balzac online casino, as we’ve discovered, doesn’t exist anymore, and it is most likely that it changed its name or that someone has bought the domain.
However, a website under the same name is still available on the Internet. But after you click the link, you are transferred to another address. That new page is also an online casino, but with a different name and content. It was then that we slowly began to suspect that this casino wasn’t licensed or regulated as it was supposed to be. Moreover, the site that the link redirects us to is called Simon’s Casino (we don’t know anything about it except that it looks quite poorly). Also, when you read about the Balzac Casino, they say the Government of Curaçao licensed them, but in another place, they mentioned that they got their license from Costa Rica.
Sounds confusing, right? We found that quite strange, and our first impression about Balzac Casino was quite disappointing. Moreover, from what we’ve found, the reason why Balzac Casino doesn’t exist anymore is because of their illegal activity, piracy, and license problems. But their main problem was that they were stealing money from the players by taking their deposits and never paying them.
Games and Software
When we started looking into the games available at Balzac Casino, we realized the other reason why it didn’t have a good reputation. The variety of games was quite lacking. This proved to be a great letdown for all the gamblers who enjoy playing different games during their sessions. And to make that disappointment even worse, most of the slot games this website featured have a very simplistic design and poor visual effects. However, there are always those players who care about nothing else but winning. And for them, the Balzac Casino had a few pretty cool progressive jackpot slots that had good payouts.
Now, when it comes to other game categories, the casino had both the American and the European roulette, as well as the classic card games such as Blackjack. Also, it had a “Speciality Games” option, which included Keno and Sudoku. And last but not least, they didn’t have live games.
On the other hand, when it comes to casino software, the things were entirely different. That was probably the only thing Balzac Casino had working in their favor. One of the most active game software developers on the market today is Rival company, and they were the ones providing Balzac with their games.
Rival has been covering numerous online casinos with their services, it has around 200 unique games, and their titles can be accessed via mobile devices as well. Their technology is impressive and it’s always improving. Moreover, we love their motto — “let the games begin,” and it always reminds us of the good times of playing their games on quality online casino sites.
User Experience
When it comes to user experience, the tricky part is that you have all kinds of opinions based on individual experience and subjective feelings, so we take those with a grain of salt. However, the main complaint from the players was that the casino didn’t pay them the money they had won.
The casino mentioned easy and secure methods of payouts, but it didn’t say anything about the deposit and withdrawal limits. Also, even the casino bonus was under the question here. The only thing we can be sure about is the game bonus that went along with the jackpot or other features. One player even had €70,000 in winnings, and Balzac Casino just impounded their money without any further explanation. Evidently, they tried to complain and to reach the casino, but with no success. That’s why you should never invest a lot of money in a casino you don’t know much about. Always choose the most popular, well-ranked ones.
However, the story with this poor fellow ended up badly — he didn’t get his money. He tried to in many ways, including asking for assistance from other gamblers. But sadly, he got no reply, and eventually, the casino informed him that his account balance was wiped clean. If you ask us, there is no doubt why this casino is out of business now.
Unfortunately, this example was not the only one. We’ve discovered that they had numerous unresolved complaints about the withdrawal process and that their communication with the players was severely lacking. They had probably one of the worst customer support ever, and they even lied about having a 24/7 live chat.
Furthermore, players complained that no one ever replied to their emails. However, even when the casino did answer the player’s queries, oftentimes, the answers were quite short and completely disconnected from the customer’s problems. Such unprofessional approach towards the customers is something that shouldn’t be tolerated.
But unfortunately, this story doesn’t end here. The legal issues were the most significant part of the problem with this casino. It appears they had changed their licensing from Curaçao to Costa Rica, which means the terms and conditions on their website were dishonest.
Luckily, the experienced gamblers soon realized what kind of rogue casino Balzac was, and helped bring these issues with it to light.
Pros and Cons
Balzac Casino has more flaws than anything else, but we are going to try to take a look at the bigger picture here.
The main flaws of this casino were:
- The withdrawal process was taking too long
- Customer support was unprofessional
- Licensing problems
And the things that were good:
- Game software quality
- A great number of slot games
Verdict
Finally, we can say without a doubt that this online casino has plenty of reasons why it is on our blacklist. Among all other blacklisted casinos, Balzac found its place there because of the unsolved financial complaints, poor customer service, and gaming license problems. Believe it or not, many online casinos are harmful in similar ways, and a lot of them are still open to this day. Therefore, pay close attention to the red flags whenever you’re looking for an online casino to play at. After all, real money is at stake here. And not just any money — it’s your money. So be cautious who you decide to trust it with.
Casino Rating
- Customer Support: 1/10
- Cashout Time: 1/10
- Software: 8/10
- Jurisdiction: 3/10
- Total: 3/10
