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The Aladdin’s Gold casino turned from respectable to notorious in 2016, when it changed management from the Club World group to AffPower, an organization known for affiliate fraud issues.
Rogue Casino Review: Aladdin’s Gold
In 2016, Aladdin’s Gold casino and all its sister casinos changed management and went into the hands of the notorious AffPower group.
General Info
Aladdin’s Gold casino was launched in 2008 by the Club World casino group from the United Kingdom. The casino was previously licensed by the government of Curaçao, but now it is holds a Kahnawake Gaming Commission license.
This casino is regularly evaluated by TST (Technical Systems Testing), the company which tests casino software and guarantees fairness.
The deposit and withdrawal methods supported are EcoPayz, MasterCard, Neteller, Visa, Skrill, Bitcoin, Bank Wire Transfer, and Cheque. Moreover, the casino accepts deposits in both Euros and Dollars. The minimum deposit and withdrawal limits are $35, whereas the maximum withdrawal limit is 5,001 (dollars or euros) per week.
The novices can choose between two welcome deposit bonuses. The Welcome Slots Bonus is awarded to the new players willing to spend it on some of the 120 slot games available at this casino. Furthermore, this bonus is worth 200% up to $2000. The Welcomeothergames bonus is eligible for all games other than slots, enlarging your initial deposit by 100%. And in case you choose Mastercard or Bitcoin as payment methods, you will get an additional $75 free chip for any of these bonuses.
These bonuses can be used 7 times within a week after the SignUp. However, the wagering requirement for both bonuses is 30x, and there is no maximum win limit. But the free chip has less attractive conditions: its wagering requirement is 50x, max cashout limit is 10x, and it works only for Mastercard and Bitcoin deposit methods. Both bonuses are sticky, so you can never cash them out. And take care: these are not available for all countries, so read bonus conditions thoroughly before you play.
Furthermore, the casino also offers daily promotions, weekend bonuses, slot tournaments, and a loyalty program. One comp point is awarded per $10 wagered, and every 100 comp points basically give you a $1 prize.
Players from the United Kingdom (Including Northern Ireland, Channel Islands, and the Isle of Man), Australia, Israel, France, the Russian Federation, Costa Rica, the Netherlands Antilles, Romania, and Hungary are restricted from playing at this casino.
First Impression
What strikes first upon opening this casino’s website is its elegant oriental aesthetics. Aladdin and Jasmine mark this purple-gold casino and only add to its romantic and dreamy atmosphere. Playing the games leaves you with a relaxing and enjoyable feeling because of smooth graphics and the site’s user-friendly interface.
Also, this casino was a respectable member of the online casino community. This is why we feel very disappointed by its bad luck in the recent change of ownership because of which it was blacklisted. However, many still continue to play on Aladdin’s Gold Casino despite everything. But its future is uncertain because the new managers don’t show signs of wise entrepreneurship. Scamming players AND affiliates is not a smart move if you want to keep the business going.
Games and Software
Powered by the RealTime Gaming software, Aladdin’s Gold casino can either be run inside your browser or in through a download version (except for Mac). It even became available for mobile phones and tablets in 2014. Aladdin’s Gold online casino has nice graphics and audio, while the software runs smoothly on your PC. You can play with real money or just for fun. However, playing is possible only after signing up.
RealTime Gaming is widely known for good software quality, and this time it’s no different. RTG was established in Atlanta in 1998, but it then moved development activities to Costa Rica in 2007. It was taken over by Hastings International (seated in Curaçao, Netherlands Antilles) the same year. Although offshore, this is a reliable company, and there are no problems reported so far. However, it still seems rather basic compared to some slots created by Net Entertainment or Microgaming.
The casino offers various games: slots (Aztec Treasure Slot, Pay Dirt slot, Cleopatra’s Gold slot, and many more), table games (Blackjack, Baccarat, Roulette, Keno, etc.), and video poker games (Deuces Wild, Joker Poker, Pai Gow, Jacks or Better). But keep in mind that the download version has a better offer of games (70 slots more), whereas the online one has 10+ video poker games, but no jackpots.
User Experience
Aladdin’s Gold casino has proven to have reliable customer service so far. There is live chat available 24 hours a day, both on site and through software. Questions posted through live chat are typically answered instantly. Players also have at their disposal a toll-free support number (also 24/7, but US only), email, a web form, and fax. Players mostly praise the staff, saying they are attentive and well-informed. However, problems might occur though, usually with reply delay.
The site also has problem gamblers protection, which is a good thing. And even the loyalty program and maximum wagering limits are decent.
But when it comes to player complaints about Aladdin’s gold casino, they are usually about dodged/delayed payouts and unexpected transaction fees. The unresolved issues are, unfortunately, not rare, especially since the change of management. The amounts of confiscated winnings are usually around several thousand dollars. The reasons for this are often not justified, such as unexplained refusals of verificational documents.
Besides, the fact that free chips depend on the payment method is also not so convenient.
As previously mentioned, most of these problems occurred after the recent management change. The Club World group which launched this casino was a family-owned company, for long present in the United Kingdom, the United States, and Australia. It was highly reputable among casino players because of its rich promotions and bonuses, appealing interface, impeccable customer service, and fast and reliable payouts. Unfortunately, things changed when the company went down due to a family breakdown in 2016. All sister casinos owned by CWG got into the hands of the notorious AffPower group. AffPower is known for working with hackers and running fake Net Entertainment games. Soon after the takeover, the new management reduced the revenue share of the casino’s partners. The problem was that they’ve done that without notifying anyone, which is considered to be a faux pas.
This group is also known to have used pirated games, which means there’s no fair play and that the progressive jackpot pools might have been rigged.
Pros and Cons
PROS
- appealing interface
- a great variety of games
- good customer support
- good bonuses and promotions
CONS
- notorious management
- limited withdrawal amounts
Our Verdict
This casino used to be top-rated until its management switched to AffPower. This change affected their affiliates much more than the players, though they should keep their eyes wide open too. It is still possible to play and win juicy amounts of cash, but keep in mind that good customer support and your money’s safety are not guaranteed anymore.
Casino Rating
Customer support 6/10
Cashout time 7/10
Software 8/10
Jurisdiction 8/10
Total 7/10
