Loading...
10Bet online casino first appeared in 2003 in a form of an online sports bookmaker. Fast forward to today and 10Bet is offering a huge range of games of all types. From sports betting to various poker games and live poker games, it appears that 10Bet casino seems to have it all. It is owned by Ocean Star Limited, a company based in Malta, and it has a license by the Malta Gaming Authority. Upon visiting the sponsorship section, 10Bet appears to be sponsoring an English football team Blackburn Rovers F.C., which gives off the impression of a serious online casino.
Like in any casino, slots are a big part of 10Bet for the players who don’t want to put much thought into their every move. The website is available in four languages: English, German, Portuguese, and Norwegian. 10Bet also offers relatively responsive customer support for all gamblers with questions. Having started as a sports betting casino, it obviously puts a lot of emphasis on sports betting nowadays as well. Table games also play a big role for 10Bet, so there’s plenty to choose from.
First Impression
Upon visiting 10Bet, our first impression would be variety. There are so many different types of games to choose from. The visuals are nicely done, and the layout of the website seems good. It is very user-friendly, and the moment the website loads, it showcases many promos and bonuses for the players. At first sight, this strikes you as amazing, but it does make you wonder whether it is a promise they can hold up to. Each one of us is aware that online casinos guarantee too much and often deliver only a small bit of it all. However, the biggest portion of the website belongs to video slots and bookmaking. At first glance, 10Bet seems like a good, valid gambling website. However, upon further research, it didn’t live up to this impression.
Games and Software
The biggest strength of 10Bet is the number of games they offer. There are 366 video slots, 11 Jackpot slots, 28 table and card games, and 12 live casino games to choose from. As we did our research, we found out that their games are developed by the big sharks in online gambling; NetEnt, Bet Soft Gaming, Microgaming, Game-OS, Isofbet, etc. While testing the games, they seem to run smoothly with eye-pleasing animations. At this time of the year, they have a Christmas section with Christmas themed games. Most of them are based on themes of epic fantasy and feature many fantastical characters. Some of them seem to be a throwback to popular movies or animated TV shows. E.g., one of the more popular ones at the moment is Moon Princess, very much inspired by one of the 90s animated series Sailor Moon. There are also countless games based on mythological themes. Asgard, God of Wild Sea, Celtic Goddess, Legend of Cleopatra, etc.
However, while browsing the website, it might randomly change the language from English to some of the other languages they offer (it was German in our case). As for the live games, blackjack, roulette, hold ‘em, and baccarat are just a couple out of 12 from the selection.
10Bet also made sure to establish its presence on mobile devices. Therefore, you can download their application and play on the go. All of the games on the website are regulated by Alderney Gambling Control, and as such, are not under the supervision of the Malta Gaming Authority. This does raise some eyebrows. The information is at the furthest bottom of the website where most people won’t even notice it.
User Experience
When it comes to gamblers, the experience seems to be predominantly bad. They are mostly complaining of customer support, but we will pay some more attention to that a little bit further in the review. Next to the customer service, judging by their comments, the users seem to be agitated by significantly long payout periods. Many have stated the withdrawal period lasts for two weeks and up. Also, there seems to be a huge problem with account authorization. Players are providing all the evidence and paperwork required by the website, however, they still fail to be authorized. A lot of gamblers are reporting that once they earn significant amounts of money, 10Bet starts claiming they broke the rules and locks their account. Henceforth, they’re being accused of fraud on many websites.
In terms and conditions, 10Bet claims they do not take bets outside of the United Kingdom. However, many users were allowed to do so. After trying to put in their bets, the website would terminate their accounts under the accusation they used a 3rd party software and this results in account cancelation. According to that one user, the money was taken and never paid back to them.
A Questionable Check-Up Procedure
Just to add up to the list of the problems 10Bet is facing, the security check seems to be very loose. It seems like they don’t really care whether you’re the legitimate owner of the provided credit card and the account. Most of the time, 10Bet asks for no documentation until you start winning. It leaves a bitter taste to find out that they don’t question your credibility when you’re supposed to cash in, but only once you’re in the position to cash out. And even then, many users say the procedure is so exhausting it makes them question whether they even want the money back. It did make us wonder if this is done on purpose. Is 10Bet actually making the process of withdrawal too difficult in order to postpone it in hopes that users end up quitting or even forgetting?
Overall, players are not rating this online casino so well. The number of frustrated customers is immense, and it appears that 10Bet can’t, or won’t find a way to respond to all the complaints and solve these issues. A lot of users are complaining that customer service is unresponsive, and one even shockingly claims he’s been waiting for seven years for his withdrawal. Reading the complaints, we also saw a lot of users threatening to escalate the issue by taking it to the Financial Conduct Authority. Some players decided to go for a lawsuit instead and are trying to get their money back.
Customer Support
When it comes to customer care, the reviews seem to be very mixed. Some users claim that customer service is very responsive, while others are complaining to have never even received an answer. While we scanned through which complaints 10Bet responded to based on the information provided by the users, we made a conclusion.
The customer support of 10Bet is not unresponsive, it is simply highly selective. It is strikingly obvious that the support employees wittily dodge any communication that would misrepresent the company. This mostly includes complaints, questions about withdrawals, and confusion regarding their policies. Gamblers are very well aware of the importance of terms and conditions, so they read them carefully. And if a company relies on the hope that users don’t pay attention to them, a problem can emerge. Bettors are no typical users, they are people who are very eager and experienced —especially when playing online. This is where they can lose money the easiest. With 10Bet, there seems to be a huge difference between what they say and what they do.
In their terms and conditions under “Casino and Games Rules,” it states that this online casino allows only one person per IP address. Moreover, a couple of users complained there have been multiple accounts created from a single IP address. One user stated her son made three accounts from the same PC under the name of her husband, hers, and his own. 10Bet accepted all the deposit while failing to respect what was stated under their terms and conditions. This presents an enormous issue because, in the eyes of many, the website seems to turn a blind eye when it comes to cash flow.
The fact that the customer service simply ignores these types of complaints does not help their case. Players are familiar with the fact that almost 100% of the e-mails they receive do not go unread, so why are they not responding?
As of recently, 10Bet incorporated live chat for the registered users. Live support means good service, so hopefully, this casino decided to step up its game, at least when it comes to customer service. It is important to establish omnipresence on your website.
Withdrawal Methods
When it comes to payouts, 10Bet is very liberal, which is good. You can withdraw your winnings with two credit cards; Visa and Mastercard. These two are the most dominant on the market, so it shouldn’t be an issue for most of the users to play. Moreover, 10Bet also supports bank transfer, something most people find to be a safe bet. As for the e-wallets, you can withdraw your money with Skrill and Neteller. Although these are good, we believe it is a big minus that Paypal is not one of the options. It owns most of the market, and unlike Neteller, Europeans are more familiar with it.
Pros and Cons
Pros:
- Withdrawal methods
- Software
- Relatively responsive customer service
When it comes between what you get from 10Bet and how much you lose, it appears the scale is at a disbalance. 10Bet offers great games for you and works with some of the best software companies out there. The number of games on the website is immense, and everyone from beginners to veterans will be able to enjoy them and earn money. Another strong quality of 10Bet is the many withdrawal and deposit methods they offer. They take cards, e-wallets, and even regular bank transfers. This means the general audience that can afford to gamble in the casino is quite wide. There’s no such thing as too many options. Moreover, the customer support is somewhat responsive. By the information we managed to collect, you will get a response relatively fast. However, that depends on what you ask. If you’re contacting them in order to criticize the casino, you most probably won’t receive a reply.
Cons:
- Bad user experience
- Terms and conditions aren’t followed
- Bad security check
- Long withdrawal period
As for the cons, the bad user experience is the first standard 10Bet failed to achieve. There are too many horrible reviews online that their customer support never bothered to acknowledge. With too many problems unresolved, the dissatisfaction with 10Bet is growing constantly. As for the terms and conditions, they have been changed too many times and a lot of players believe they are often not followed. It appears they are commonly re-adjusted in favor of the casino. Furthermore, another reason why players lost their trust is the lack of security when paying the deposit. Users are left with the impression that 10Bet only cares for policies and check-ups when money needs to be withdrawn. Adding to the lack of security, the withdrawal period is quite long. Users believe the casino is stalling with the payments, risking to be marked as fraudulent.
Our Verdict
We believe it is not fair to mark this gambling site as safe. It doesn’t care much about its reputation and the amount of dissatisfied gamblers is very high. 10Bet seems to be quite unethical with its long history of closing accounts and never returning money back to the players. They were accused of randomly canceling their bets, or as many believe, canceling the bets that are not in their favor. With all the pros and cons put together, we find that 10Bet is unsafe.
Casino Rating
- Complaint Resolution — 5/10 stars
- Cashout time — 1/10 stars
- Software — 7/10 stars
- Jurisdiction — 6/10 stars
Overall, we rate 10Bet with 3 out of 10 stars. Given the fact withdrawal time is too long and that a lot of people never received the money they rightfully deserved, this online casino fails to achieve high standards. However, there are signs that they are beginning to acknowledge the many problems they are facing. Players are a testimony to this fact, and they are saying 10Bet is finally starting to respond to their complaints.
