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This online casino is a perfect example of the online gambling site players should avoid at all costs. EuroPlay Malta cheated on their players and ignored their attempts to get hold of their winnings. You will find more details about this rogue casino in our review.
Rogue Casino Review: EuroPlay-Malta
- Licensed in and operated by the WebGam NV, a company existing at dr M.J. Hugenholtzweg Z/N UTS Gebouw Curaçao
- Minimum Deposit: ?
- Minimum Withdrawal: 15 euros
- Cashout Limit: 1000 euros a month
- Live chat: unresponsive
- Live game: yes
- Mobile gaming: no
This is a perfect example of a casino that makes a serious effort to stay under the radar so that they can conduct their shady business. The EuroPlay-Malta online casino was licensed by the government of Curaçao and is operated by the WebGam NV company. However, you should take this information with a grain of salt because you can read in the FAQ section of their site that the Spanish-based company, the Internet Finance Services, is both the owner and operator of this online casino.
This array of contradicting information should make you think twice before putting your trust into this casino.
An Outdated Website Packed with Shady Links and Vague Information
We didn’t waste time and took a quick tour of this website only to witness an array of small horrors that can be found there. First, there was nothing commendable about the graphics or the entire layout of the homepage. The graphics are outdated and dull, and there is no sign of a comprehensive game selection divided into categories that can be seen at most online casinos nowadays. You can try out the slot and live games in a free mode. However, you would have to download the casino app if you wanted to play these games for real.
Also, another suspicious thing is related to the customer support this casino offers players. It seems that there was an e-mail you could have used to contact the EuroPlay-Malta Casino displayed on the homepage a few years ago. But no matter how hard we looked for it during our recent visit, there was no sign of any means of contacting the casino on the homepage. We were persistent though and went to the support section at the bottom of the homepage to find a link to an actual working e-mail.
But instead, we found information about EuroPlay-Malta’s live chat. Unfortunately, the only way to use it would be to enter the live games lobby via a link that doesn’t work. This is the present situation with customer support, and it is indeed sad. However, we intend to address this issue more thoroughly later on since a bunch of their problems stem from lousy customer support.
In retrospect, there are numerous other redundant links and a lot of empty space on the casino opening page that leaves off the impression of something done in a spur of the moment without any serious planning.
However, the hilarious detail that caught our eye was the partner shops section. Apparently, the people from the EuroPlay-Malta Casino thought that mentioning a sex shop website would add up to their credibility and reputation. While we are sure that this may be appealing to some people, there are numerous other ways to build up an online casino reputation other than associating yourself with an adult online business.
The Selection of Games and Software Providers
It took us a lot of time to dig out some relevant information about the gaming software this online casino relies on. And in the end, we found out that they were supported by reputable software providers such as BetSoft, Novomatic, and several others. Unfortunately, we couldn’t try any of the games offered on the site because the links were either unresponsive or frequently crashing. As far as the entire casino offer of the various games you can play, we couldn’t say much from the poor choice of game categories displayed on their homepage. There is a link for slot games, as well as live games, but they require players to download particular apps to be able to play them. However, this practice is common for numerous casinos, and there would be nothing wrong with it if only the free demo versions we found on the home page were working.
Alas, this was not the case with EuroPlay-Malta Casino because when we wanted to check out these demo games, we encountered several problems. First, the loading of the page took us back to the stone age of the Internet, when you could easily make yourself a cup of coffee while waiting for the wanted page to appear on the screen. Also, once we finally got to the page with live games, we sadly concluded that nothing was working. This negative feature of the EuroPlay-Malta Casino is unacceptable in the world of online gambling nowadays.
Players’ Complaints That Landed Them on the Blacklisted Casinos List
Only disappointed players can reveal all the scams and foul business practices of a rogue casino. Many accounts of the lousy experiences players had with the EuroPlay-Malta Casino assured us that they are actually scamming stallers who never had any intention of paying out their players. Here are two different examples that prove this claim.
Example #1
This story is about a player who placed withdrawal requests on three different occasions in 2010. However, the casino never responded accordingly on this matter, and only sent an e-mail asking for the customer’s bank account details. The player never heard from them again, nor were they paid out. All attempts to get in touch with the casino were futile because the customer service stayed unresponsive. Let’s just say that they denied paying this player a total of 1175 euros.
Example #2
This second example of EuroPlay-Malta scamming their players is about altering the terms and conditions to mislead players. The player in question allegedly won some money playing at the casino. So after fulfilling all wagering requirements of the specific bonus, the player filed a withdrawal request. And that’s when the stalling game began. First, the casino informed the player that the verification process would take 4 working days, and then they would proceed to payment. Furthermore, after 11 days and no sign of the money, the player tried to get information about the whole situation only to come across vague and unreliable answers via live chat. There were also private messages from a “casino representative” that asked for additional info so that they could find out what was going on with this specific withdrawal. As you can assume, nothing happened after that.
To sum it up, this casino has no intention of paying you out, and their unresponsive, ignorant, and unprofessional customer service is a solid proof of that.
Good Things vs. Bad Things
Pros
- Reputable software providers, such as BetSoft and Novomatiic.
Cons
- They don’t pay out their customers’ winnings.
- They provide controversial information about their owner, license, and jurisdiction.
- Their customer service is mostly unresponsive, and when they finally respond, the information they provide is vague and ignorant.
- They don’t act according to their terms and conditions so that they can avoid paying out the winnings.
- The overall look of this gambling site is outdated and tacky.
Our Verdict
We don’t have much to advise you in the end except never to put your trust into the EuroPlay-Malta Casino because you will end up bitterly disappointed and empty-handed.
Casino Rating
Jurisdiction: 2/10
Cashout Time: 1/10
Software: 8/10
Customer Service: 1/10
Overall Rating: 3/10
