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- Licensed in: Curaçao
- Minimum Deposit: ?
- Minimum Withdrawal: 100 euros
- Cashout Limit: 5000 euros a month
- Live chat: yes
- Live game: yes
- Mobile gaming: no
This casino is such a fraud that we have no idea where to start from. We can spend hours talking about the Curaçao license obtained on the Curaçao-eGaming.com licensing site! But this information about this mediocre license is just the tip of the iceberg when Euromoon Casino and their scams are in question. Unfortunately for the people who have chosen to trust them, they misled their players and affiliates by claiming that the renowned software developer NetEnt provides them with their games, while in fact, the whole time they were using an illegitimate server and pirated games. Now let’s start the review so that you can get the whole picture of the Euromoon scam online casino and all their dirty deeds.
The First Impression Is as Blue as It Can Be
When we landed on the Euromoon homepage, we were almost blinded by the fierce blue that was prevalent there. For an online casino that operates in the second decade of the 21st-century, that is unacceptable. Not to have updated the look of their website for so long is utterly shameful. However, the prevailing metallic blue all over the homepage isn’t the biggest problem at all.
The whole look is tacky, with the major cultural landmarks all packed up in the back. Some of those include, in the order of appearance: the Eiffel Tower, the Burj Khalifa, the Leaning Tower of Pizza, and finally, the London Eye. As if this meaningless piling up wasn’t enough, all of these famous landmarks dwell in the starry night setting, which makes the entire scene absurd.
We got the impression that someone was eager to show off in the tackiest way possible. And once you get over this appalling scene, you’ll realize that when you scroll down to find out what else there is to see, various Disney-like animated characters will start popping up on the screen, promoting different games you can play at the Euromoon Casino. If you haven’t been totally puzzled by now, you may catch a glimpse of the special bonus offers you can find here, but make sure you don’t blink because you can miss them. And if you want to find out something more about the bonuses, you have to be as eagle-eyed as a hawk and as fast as a ninja.
To cut long the long story short — it is extremely difficult to navigate the Euromoon online gambling site because of a bunch of different things that keep popping up. This layout can be overwhelming for anyone who landed on this site for the first time to find a slot game they wanted to play. The game selection is placed at the bottom of the page, which is the beginner’s mistake when it comes to the homepage layout. When you operate an online casino, the first thing you want your customers to see is the selection of various casino games you have to offer, so you never hide them at the bottom of the page. This makes it harder for your players to get to them. Overall, this site looks like some school project done by teenagers who loves metallic blue and features some cultural landmarks they would like to visit one day. They also can’t get over Disney characters, and they probably live by the rule “the more, the merrier.” Unfortunately, they don’t have a clue about what makes a site great. A great website should be clear and user-friendly, while at the same time, it should wow the visitors with outstanding graphics and animation. Needless to say, you won’t find any of these features on this ridiculous gambling site.
The Customer Service That Doesn’t Serve
According to people from the Euromoon Casino, they offer sufficient support to their customers via 24/7 live chat and e-mail, which they promise to answer within a day. However, things don’t seem promising in reality. The offered live chat can’t be found at the top right side of the homepage, while the communication via e-mail isn’t as swift and efficient as promised. Not to mention that they ignore their players’ complaints and don’t address them adequately. However, we will talk about that later. Shortly put, the service Euromoon Casino offers to their players is as lame and crooked as everything else about them.
Banking
We don’t know whether to waste time and talk about this section because of all the rip-offs and frauds this blacklisted casino has been responsible for. Let’s say that when you go to their banking page, you will find numerous ways you can place a deposit or be paid out, ranging from credit cards to the latest e-wallet options like Neteller or Skrill, as well as various other payment options.
All the payments will be distributed in Euros unless the players demand otherwise. The minimum withdrawal is 100 euros, while the maximum cashout cannot exceed 5000 euros a month. But you can ignore all of this info because the Euromoon Casino has proven to be the worst fraud that lied not only to their players but also to their affiliates.
Using Fake NetEnt Games
Finally, we come to the burning issue that put this rogue casino on the eternal blacklist of the online gambling community. It all started when the accusations that the Euromoon Casino used pirated NetEnt games exploded on the online gambling scene. It turned out that this casino has indeed used pirated NetEnt games — one of the best games provider on the market.
This software adds up to the reputation of the casino that uses it. However, the Euromoon online casino people thought that it would be much easier and cheaper to steal the software and upload it on their fake server that resembled the original one. That way, they cheated the players by assuring them they were playing top-quality games, while actually rigging the games however they wanted. In other words, players could easily get ripped off by the casino changing the RTP values in any particular game.
The evidence soon emerged on various reliable watchdog sites that compared screenshots of the original NetEnt video slot and their server with the screenshots of the fake ones on the Euromoon Casino site. The difference was astonishingly blatant.
This business practice was so crooked and disrespectful on so many levels that we cannot waste another word on it.
Ignoring Players’ Complaints
Another crucial evidence that the Euromoon people are common thieves and liars is the way they treat their players. Every reputable online casino will put their players’ wishes and needs above everything else and would do their best to provide an unforgettable gambling experience for them.
Since we are talking about the worst of the worst, you can imagine what they have done to their players. One review said a player was misled to take a “cashback” option upon placing additional deposits. And after he had done so and wanted to cash out, they told him that there was no “cashback” option whatsoever and that the player had breached the gambling terms and conditions set by the casino. Consequently, his payout was denied.
Even if you disregard this story, although we don’t know how you possibly could, the other huge red flag that should convince you to stay away from the Euromoon Casino is that they are a part of the notorious AffPower group that supports numerous scam casinos.
Pros and Cons
PROS:
- We did a thorough search to prevent you from falling into the bottomless pit of dirty lies and end up empty-handed.
CONS:
- They have done every single thing a scam casino would do to rob their players blind.
- They used fake NetEnt games on their server that resembled the NetEnt server, and they cheated both the players and their affiliates.
- They have ignored players’ complaints and also denied them payments due to the false accusations of violating terms and conditions.
Our Verdict
This casino is the perfect example of a cheating and stealing online gambling site that should be wiped out from the online gambling scene. They are a disgrace to the whole online gambling scene, and after all the damage they have done to their players and the entire community, they should be wearing a scarlet letter of shame.
Casino Rating
Jurisdiction: 6/10
Cashout Time: 7/10
Software: 1/10
Customer Service: 1/10
Total: 3.5/10
