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The story of this casino bears a valuable lesson in the end. Prime Slots Casino did everything to assure their players that they are a reliable, trustworthy casino. Unfortunately, they cleverly used these decoys to lure players in and then avoided paying them out.
Rogue Casino Review: Prime Slots
- Licensed by: Malta Gaming Authority
- Minimum Deposit: $10–$25
- Minimum Withdrawal: $10
- Cashout Limit: $7000
- Live chat: yes
- Live game: yes
- Mobile gaming: yes
Prime Slots online casino is one of those online gambling sites newbies should fear the most. They are a scam casino disguised as a trustworthy one. These people have made some serious effort to leave a good impression and instill trust in future customers. They are licensed by the MGA, which is one of the most wanted licenses in the online gambling scene. Additionally, they have chosen the top-notch software providers for their games. And since these two things are essential to check out when choosing a legit and reliable casino, they can fool anyone. Real dangers lurk in the shadows when it comes to this casino. Their tricks and scams are so well hidden that you won’t even notice you were a victim of fraud before it’s too late. But let’s start from the beginning.
Colorful and Informative Website
There was nothing particular that would make Prime Slots Casino stand out among any other online casino on the market. Their homepage welcomed us with an array of different colorful and appealing slot games. Moreover, there were also inevitable promotions and welcome bonuses. Everything seemed clear and easy to use. That is, everything except for one thing that turned our red lights on. There were no signs of customer service options on the homepage, which should be a staple at any serious online casino. However, we eventually found these in the “contact us” section at the bottom of the homepage. We’ve learned that you could get in touch with this casino either via e-mail or live chat. However, when we started searching for some user experiences with their customer service, we realized that this casino ignored players’ complaints about severe issues like denying payments or unjustly blocked accounts. That was enough to convince us that Prime Slots Casino was a fraudulent website.
Payment Options and Cashout
This casino seems to provide various payment options, including bank transfer, credit cards, and popular online payment services, also known as e-wallets. However, we think that the whole withdrawal process is quite lengthy since it may take 8–10 business days to get your winnings if you opt for a bank wire transfer. On the other hand, a payout to your credit card will take six to eight working days, that is, if you’re lucky enough to ever get hold of your winnings. These issues with paying out their customers were the reason why Prime Slots Casino got on our blacklist in the first place, and we will address it thoroughly later on in this review.
Wide Game Selection Supported by Renowned Software Providers
This may be the best feature of this online casino. Prime Slots invested a lot to offer a wide range of various casino games to their players. Obviously, slots are the most prevalent, and there is a wide choice of them available, ranging from classic slot games to the wildly popular video slots. On top of that, players who enjoy playing table games will be more than satisfied with the rich selection of different live table games. Here, you will find all the beloved classics: live Blackjack, Baccarat, or Roulette.
Players who don’t want to devise complex game strategies can always turn to specialty games at Prime Slots Casino. And since they tried hard to impress their customers, they chose one of the most reputable and trusted software providers on the market to run their games — NetEnt, accompanied by Cryptologic. You can be sure that you’ll fully enjoy the gambling experience with their games. Unfortunately, an enviable selection of games by some of the top software providers appears to have only been a decoy for naive players to get them into the net of complex and shady bonus terms and conditions, and ultimately, never pay them out.
They Don’t Pay and They Ignore the Complaints
And here we are at the core problem gamblers had with the Prime Slots that eventually got them blacklisted. The entire story revolves around the shady bonus terms that were hidden from customers. It goes like this; an experienced online gambler decided to try out the 100 match welcome deposit bonus after he checked out Prime Slots and was assured that they were solid. He placed the deposit needed, and when his 100 match didn’t show up on his account, he contacted a customer support agent via live chat. They then offered him a more tempting 150 match bonus for an additional deposit.
The player accepted the offer and kept his own track of wagering requirements since, as he later claimed, the casino couldn’t provide this service. And when he was sure that he had bet the sufficient amount, he went on to cash out his winnings only to find out that, according to the casino, he had to play through more than $1700 to be able to get his money. Needles to say that he was bewildered and bitterly disappointed. So when he asked for an explanation from the casino representatives, they informed him that he misunderstood the terms and conditions related to bonuses and referred him to their T&C section. He went there only to find out that the crucial link that led to “further requirements for certain bonuses” didn’t work.
After all this shenanigans, the player filed a complaint to a watchdog site. This site then conducted their investigation upon this complaint and revealed that the information about the further bonus conditions was deliberately hidden to deceive players and withhold essential betting info from them. This was a clear sign that Prime Slots are far from the perfect gambling site they like to present themselves as, and that you should avoid them if you want to save both your nerves and your money.
However, there is another equally horrid story about a player who deposited several smaller sums of money to this casino. At first, everything went smoothly, but as soon as he decided to go big and deposited a considerable sum, the casino decided to block his account, taking his deposit and depriving him of bonuses. When he asked for an explanation of these actions, he got no reply. They ignored all of his complaints and his attempts to resolve this issue. We don’t have anything to add to this obvious robbery that went on at Prime Slots Casino.
Advantages and Disadvantages
There are apparent positive features of this online casino which we are going to list below. However, we can’t get over the fact that they deliberately hid important information to cheat their customers.
Pros
- Clear and user-friendly website
- Wide game selection supported by respectable software providers
- Valid license issued by a reliable regulatory body — the MGA license
Cons
- Customer service that ignores various players’ complaints
- Shady terms and conditions deliberately hidden from the players to cheat them
- Denied payments and blocked accounts without plausible explanation
Our Verdict
The only things we can advise you is: Run for the hills!
This online casino is a scam gambling site whose only purpose is to cheat and steal from their players. Don’t be fooled by their sugar-coated promotions because you will leave empty-handed.
Casino Rating
Jurisdiction: 8/10
Software: 8/10
Cashout: 3/10
Customer Service: 1/10
Overall: 5/10
