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Superbook is an online sports betting site where the players worst nightmares come to life. They appear to be a solid sportsbook and online casino, but as soon as you try to make a withdrawal, you’ll realize they’re nothing but modern-day thieves.
The casino deliberately delays withdrawal processes until they find a loophole in their Terms and Conditions that would justify voiding your winnings. And, in the rare instances when there’s nothing they can pin on you, they will simply refuse to process your request and never respond.
Either way, if you deposit at Superbook, chances are you’ll never see your money again, regardless of whether you win or lose.
General Information
Superbook is an online sportsbook and casino operated by the Jazette Entertainment group. The origins of the casino date back to 1996. During the past two decades, Superbook had undergone multiple radical changes.
This rogue operator has cast a wide net of sportsbooks and is set on swindling people who enjoy betting on sports events. Jazette Entertainment is well-versed at circumventing rules and exploiting loopholes. In fact, that’s precisely how they managed to successfully pull off a dozen different scams over the years. They are infamous for relying on technicalities in their terms to void the winnings. In some cases, they went as far as to blatantly steal the money from players’ accounts.
Since Superbook is a member of this criminal group, it’s no surprise that they resort to similar underhanded strategies. Unethical business practices seem to be a standard here. In fact, they went as far as changing their terms and retroactively enforcing them on a player to void their winnings and justify their non-payment policy.
And since Superbook is unlicensed, there’s not much players can do about the site’s rogue behavior. There’s nobody to voice the complaints to. Contacting the casino’s support won’t get you far. After all, you automatically agree to Superbook’s terms just by playing there. So, the logical thing to do would be not to play at this rogue pit.
First Impression
It doesn’t take a genius to put 2 and 2 together and figure out that Superbook is just a reskin of Sportsbook.ag and similar gambling websites run by Jazette Entertainment. However, unlike Sportsbook, Superbook’s site is bland and uninteresting. Some players might appreciate the minimalism. After all, there are no flashy elements to annoy and distract you.
That said, the site is fairly decently organized. They offer tons of different sports to bet on, as well as a nice collection of casino games. However, the navigation is well executed, allowing you to quickly find exactly what you’re looking for.
Furthermore, the site is very well-optimized and responsive. There are no frustrating delays or long loading times while you’re browsing through different categories. Adding bets to your betting ticket is a quick, easy, and smooth process.
Speaking of bets, Superbook gives you far more options than just the standard straight bet. Namely, you can select Parlays, Teasers, and If Bets from your Bet Ticket tab. Clicking on any of them will let you see all the rules that apply to the chosen bet. This is definitely an improvement, taking into account that Superbook once considered parlays a betting system that was in violation with their terms and conditions.
Games and Software
The variety of available bets in the sportsbook section of Superbook is nothing short of impressive. When they say there are hundreds of bets and odds in every sport imaginable, they aren’t exaggerating.
Superbook allows you to bet on anything from basketball, soccer, and major league football to boxing, MMA, and NASCAR races. If you’re an avid fan of Game of Thrones, you can navigate to the Entertainment category and bet on who will rule Westeros at the end of Season 8.
Moving on to the casino section of the website, Superbook doesn’t disappoint here either. Their gambling site is powered by Betsoft and Realtime Gaming. As a result, Superbook provides its players with a sizable collection of high-quality, immersive, and fun games. Once, the casino component was merely a side entertainment in between game fixtures. Nowadays, it’s developed to the point where players are attracted by the casino, even if they have no interest in sports betting.
There are over a hundred games is Superbook’s casino. You’ll find all types of slots, conveniently sorted by the number of paylines. There are also several video poker variants, as well as plenty of table games to choose from.
What’s interesting is that Poker has got its own, separate category. This is likely due to the fact that Superbook is regularly hosting weekly poker tournaments with prizes up to $40,000. So, it makes sense they’d need the additional place to promote it and introduce players to the rules.
If we were focusing solely on Superbook’s games and software, they would rank high. However, it would be impossible to overlook the casino’s long history of scamming the players and pocketing the winnings. So, despite the impressive game selection, we would still strongly recommend you to avoid Superbook at all cost.
User Experience
To give you a bit of context as to why we suggest avoiding Superbook, we’ll dive into a couple of player experiences. And believe us when we say there are hundreds of user reviews exposing the casino as an outright scam.
In one instance, a player deposited $200 and managed to increase the balance to $715. When he requested a payout, he was told that the process typically takes 6-8 weeks. The player had no option but to agree to the painfully long waiting period. But, that wasn’t the biggest issue. In fact, several days later, the player tried logging in, only to find that Superbook had closed his account.
The site returned the $200 deposit and voided all the winnings on the basis that the player was “high risk.” Since their terms state that the Fraud department determines the risk factor and that they reserve the right to close accounts and wipe balances without notice, there was nothing the player could do. The casino offered no explanation whatsoever and publicly refused to further discuss the issue.
Another example comes from a player that won around $2,500 betting on different games. He attempted to withdraw the winnings in two installments but never received a penny. Superbook never reached out to the player or responded to any of their inquiries. They just went silent and never processed the request.
These are just two examples, but there are hundreds of others who have been swindled by this online gambling site. The fact remains that Superbook’s customer service is unresponsive and unfriendly to players and that the casino is exploiting the lack of regulation and relying on anti-player terms to justify their unethical behavior.
Pros and Cons
| PROS A large selection of premium quality Rival games, including i-slotsAvailable in 6 languagesAccepts bitcoin | CONS Owned by Jazette Entertainment, a rogue operator known for scamming the playersA substantial amount of complaints regarding slow and non-paymentsDodgy Terms and Conditions, deliberately written in a way that justifies voiding players’ winningsUnresponsive customer support |
Our Verdict
Superbook is super rogue. They won’t hesitate to lie, cheat, and even steal from their players. This casino will go to great lengths to prevent players from cashing out large sums.
The predatory Terms and Conditions, coupled with a lack of licensing jurisdiction, basically give Superbook the power to treat their players as they see fit. We can bet that, whenever there’s a decent sum of money involved, they’ll do everything in their power to scam you out of your legitimate winnings.
So, stay away from Superbook and other frauds in the Jazette Entertainment group. You can’t possibly win when the house is cheating and stealing from your account balance.
Rating
Customer support: 1/10
Cashout time: 1/10
Software: 8/10
Jurisdiction: 1/10
Total: 2/10
