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By playing at this online casino, you’re stacking the odds against yourself. We strongly advise against it, but if you’re determined — pay close attention to the bonus and withdrawal terms to avoid any unpleasant surprises.
General Information
As already mentioned, Casino Fiz is an online gambling site owned and operated by the Cyberrock Entertainment group. Interestingly, there’s no mention of the actual operator on their website. Instead, their “About Us” section states the casino is run by an “incorporated corporation.”
Although they’re not actively trying to disassociate from this operator, we would consider this lying by omission. Knowing Cyberrock’s history, it’s no wonder they chose to leave their name out the website. This operator was previously tied to the infamous Rome site and had a long history issues with payments.
The casino is licensed and regulated by the government of Curacao but fails to provide the Master License holder. This gives the impression that contacting the regulator with issues related to this site typically isn’t very effective.
This gambling platform has earned its blacklisted status due to unethical business practices. The main issues with Casino Fiz are unresponsiveness, painfully slow payments, and dodgy Terms and Conditions.
First Impression
On the outside, the casino doesn’t look half bad. Their website seems well-designed and relatively easy to navigate.
Casino Fiz is available in six different languages: English, French, German, Spanish, Italian, and Portuguese. This is always a huge plus for both the players and the casino: the players get to experience the casino in their native language, and the casino attracts more players.
Despite being scant when it comes to sharing details regarding its operator, Casino Fiz provides all the other necessary information. From the homepage, you can navigate to Promotions, Games, Banking, Support, VIP, or Bitcoin categories.
When it comes to bitcoin, we must commend Casino Fiz’s efforts. They’re not only accepting this cryptocurrency but are also providing a comprehensive explanation and a step-by-step guide for depositing and playing with it.
Another convenient feature is Live Chat which, in theory, lets you address your issue to customer support and find a quick resolution. However, it’s difficult to consider Casino Fiz’s chat reps helpful, when you take into account the number of player complaints. The casino itself is unresponsive and reluctant to deal with the issues their players are experiencing.
The troubles with Casino Fiz continue when you wander over to their Terms and Conditions. Their predatory nature quickly reveals the true intentions of the casino. They enforce ridiculous withdrawal and bonus terms, as well as questionable fees, making it very difficult to win and/or cash out a large amount of money.
Bonuses and Terms
If you don’t read the casino’s terms and conditions attentively, you’ll be in a lot of trouble. They’ll shower you with bonuses, and you’ll be as wise as before. However, as soon as you decide to make a withdrawal, the absurdity of Casino Fiz’s terms becomes apparent.
It’s impossible not to notice the disparity between the winnings on your account and the amount of the withdrawal request. This is because the bonuses are non-withdrawable.
While playing with the no deposit bonus, the best you can hope is $100. Anything over that is automatically deducted from your account during cashout.
First, you have to deposit $25 before you can withdraw anything. The $25 you deposited cannot be added to the withdrawal request, so you’re already down to $75. Then, there’s the withdrawal fee of $10-$40 that you have to pay if you want to claim the winnings. So, regardless of how much money you make from the free chip, you’ll be lucky if you end up with $50 in your wallet.
And that’s all assuming you’ve fulfilled the insane wagering requirements that can range from 20x to 60x. In the best-case scenario, you’d have to wager $1,000 and end up with more than 2x the bonus (another ridiculous rule) to be able to withdraw the $100.
Do you find all these rules and terms a bit confusing? Well, it certainly appears to be the casino’s intention. Most players don’t even read the T&C, and those few who do will find them rather difficult to comprehend, let alone comply with.
Withdrawal Terms
Any deposit smaller than $250 is subject to the 10X rule on withdrawals. The casino will wipe everything else from your account as soon as you make a withdrawal request.
There have been several instances where players hit the jackpot after making a $35 deposit. Thanks to Casino Fiz’s terms, they could only claim $350, instead of the $20,000+ they had in their accounts. The worst part is that there’s no way to circumvent this rule. You have to deposit $250 in total before you win.
That’s why we always strongly advise everyone to read the Terms and Conditions of the gambling site in full before making a deposit or even playing with free spins or no deposit bonuses.
There are other withdrawal terms at Casino Fiz that make players’ lives even more difficult. The most notable one is the approval time of 15-18 business days (after you submit the required documents, and the authorization process is completed). Essentially, this makes the withdrawal process on this gambling platform last from one to two months. Considering that there are casinos that pay out winnings in a matter of 2-3 days, these painfully long withdrawal times are unacceptable.
The maximum withdrawal here is $10,000 per month and $1,500 per single request. Provided that you’ve met all of the wagering requirements and deposited the $25 beforehand, you’ll still have to go through a long and arduous process to claim a decent win at this casino.
Games and Software
Casino Fiz is powered by Rival, one of the leading software providers in the industry. What sets Rival apart from its competitors is an extensive library of exceptional slots with payouts.
Therefore, you can expect to find the newest and most popular Rival slots at this site. The stunning graphics and superb audio of Rival’s 3D slots make for a truly immersive gaming experience. Furthermore, you can also enjoy their classic 3-reel slots, as well as try your luck playing one of the life-changing progressive jackpot games.
Another advantage Rival has over other software providers are their i-Slots. These are interactive games that enhance the gameplay by adding something new and interesting into the mix, as well as increase the player’s potential winnings. Rival pioneered in this category and remained the undisputed leader what concerns i-Slots. Only a few other software providers went down this path, but Rival is ahead of everyone else in this category.
That said, apart from a large collection of Rival’s slots, you can also play video poker, table games, live dealer games, and several specialty games at Casino Fiz. The casino includes both the instant play and download options, so you can choose the one that’s most convenient for you.
With over a hundred unique and thrilling Rival games to choose from, it’s no wonder Casino Fiz is constantly catching the attention of new players. However, due to a large number of slow payment complaints and their predatory terms, we would advise you against playing at this casino.
If you enjoy Rival’s games, we would advise you to look for more reputable Rival-powered alternatives.
User Experience
There are loads of player complaints, with most players being furious with Casino Fiz for (mis)treating them.
Reading through dozens of them, we noticed a pattern. The vast majority of players were unpleasantly surprised by the casino’s predatory terms after playing with one of the bonuses the casino offers.
For instance, one player deposited $80 and went the 100% cashback route. After playing their balance and requesting the cashback, the casino promptly introduced the player to all the terms that apply.
First, the minimum withdrawal amount is $100. Secondly, you must wager the total cashback amount at least once before being able to make a withdraw.
This brings us back to the one thing we’ve been stressing out all the time: read the Terms and Conditions carefully! Make sure you know exactly what you’re getting yourself into. Preferably, before the casino wipes your account balance and pockets all your winnings.
It’s not like Casino Fiz and other similar casinos are trying to hide all this information. You can see all of these rules spelled out in their Terms and Conditions. The sensible thing to do in this situation is to look for a different casino to play in.
Contacting the casino’s customer service would be a wasted effort since they’re generally unresponsive. Unless you’re asking about one of their “amazing” offers that are nothing else but cleverly designed ways to milk you for a few more deposits.
Pros and Cons
| PROS A large selection of premium quality Rival games, including i-SlotsAvailable in 6 languagesAccepts bitcoinOptimized for mobile | CONS Rogue operatorSlow payouts and non-paymentsPredatory terms and conditionsUnresponsive customer support |
Our Verdict
The ridiculous terms and conditions of Casino Fiz make it next-to-impossible to win and/or withdraw the money. Their unethical business practices span across all sectors, from the unresponsive customer support to the indifferent fraud department that delays withdrawal approvals indefinitely.
You’ll do yourself a huge favor if you stay far enough from this casino. It will spare you the headache and save your precious time and money.
Rating
Customer support: 2/10
Cashout time: 1/10
Software: 9/10
Jurisdiction: 6/10
Total: 4/10
