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General Information
Gibson Casino, licensed in Curaçao, belongs to the Silverstone Overseas casino group.
It is known that players have some real problems here with being paid and getting qualified customer support. There are a lot of negative comments online about these issues. However, it seems like those are not the main ones. The casino is suspected of being rogue and acting against the players’ interests; therefore, we include Gibson to our blacklist till things begin to clear up.
First Impression
Although Gibson has a rather damaged reputation, it doesn’t mean that we were not impressed by the look of the website. Truth be told, its design is mind-blowing, and we admired its originality.
The Wild West theme is exceptional, and the background has wooden-looking texture, which additionally contributes to the main idea of the site. Besides, the “Wanted” poster includes visual effects in the form of constantly alternating popular games. This casino offers a $25 no deposit bonus, which is available when signing up.
Gibson website has a “Support” section where it gives a brief introduction about how customer service works. Presumably, it is available 24/7. Moreover, the casino indicated its e-mail address and included the Live Chat option for helping players.
Last but not least, Gibson Casino claims that they reply to all emails within 8 hours. However, we are not certain about the accuracy of this statement due to their rogue business practices and unprofessional treatment of clients.
Games and Software
Gibson Casino offers around 100 slot games. Apart from slots, the casino has other games such as table card games, online poker, and specialties (like Bingo).
As was already mentioned, slots are the primary focus here, and Gibson is offering several video slots and other classic ones, all with the special features such as progressive jackpot and other individual bonuses. Slot games are quite innovative and exciting, and they all provide players with an opportunity to win large prizes.
Gibson Casino uses Rival Gaming software, which means that the casino’s games can be downloaded or played on a web-based platform. We can say only positive things about Rival, and the fact that this casino is using their games is a giant plus for this site, despite them being on our blacklist.
Rival Software
Founded in 2006 and rebranded in 2014, Rival stands a good chance to become one of the best game software suppliers on the global market today. The combination of excellent quality and a great understanding of user demands makes Rival the way it is — awesome and practical.
Rival offers both downloadable and instant play casino platform. There is a rich variety of games here, but slots are the most popular ones. Rival’s slots have great features such as progressive jackpots that can bring the biggest winnings to players.
Moreover, one of the most substantial Rival accomplishments is that they do care about the players, and this is something they constantly prove.
Rival has an auto restriction of available bet sizes, in case a player has a bonus in his account. It happens frequently that players have a bonus and lose it because they are not careful enough, or because of the game settings. The latter means that there are maximum bet rules in the game that allows players to bet more than maximum if they want. This means that a player, by acting unconsciously or in a happy-go-lucky way, can make a mistake and lose all the money.
Frequently, players are not aware of that possibility. However, Rival has restricted the game limits, and by doing so, they eliminated the trap in which players tend to fall. With this act, Rival has shown that they are worthy of all positive reviews they have on the Internet.
User Experience
At Gibson Casino, you are being promised to have a great experience. However, in reality, it has a bad reputation what concerns the user experience.
The gamblers are unsatisfied with the treatment they get from customer support. Apparently, no one ever answers the phone and the emails, which is quite disturbing.
However, irresponsible representatives are not the only nightmare that clients can have in this casino. Users are complaining that they are fed up with lousy arguments and fake terms and conditions.
One user had a problem with the fake “casino bonus” story after he deposited the money. When he wanted to withdraw the money, he was told it’s impossible because of the usage of the free chips, which he didn’t use. Moreover, he tried to complain, but it was all in vain. The representatives of the casino continued with the fake bonus excuses in order not to pay the user.
There are a lot of other similar reviews regarding the casino. It is super friendly at the beginning, allowing you to register and deposit. However, as soon as the client tries to claim the money, things start to get complicated.
It is obvious that they are trying to get away with the client’s funds, but luckily the users are spreading the word around the Internet, and Gibson is going to have a disclosure in the matter of their rogue business.
One of my friend’s acquaintances who’s been living in the UK for a while has deposited with Gibson, and everything was well until the moment of the withdrawal. He fulfilled all the required conditions regarding wagering. Besides, he sent all the necessary documents, so that the casino could start the transaction procedure. However, Gibson representatives found the reason not to give him the money and canceled his withdrawal due to the provisions of the terms and conditions. Gibson refused to pay him because of the “country residence issue.” They noticed that he is not from the UK originally and that his home state is on the list of the restricted countries. Obviously, this is nonsense and a poor casino’s excuse to avoid paying their players.
Pros and Cons
Pros:
- Original website
- Excellent game software
Cons:
- Predatory terms and conditions
- Withdrawal issues
- Unprofessional customer service
Our Verdict
Taking it all into consideration, we can conclude that Gibson Casino has some serious issues with money embezzlement and false regulations. Firstly, they have vague terms and conditions that are serving them only to justify themselves for not paying their clients. Secondly, the company refuses to cooperate with the players, and they are stealing from them regardlessly, which makes them dangerous lawbreakers.
Gibson Casino is a professionally-looking online gambling platform that offers great games and uses one of the best software; and if that was enough for a good ranking, it would be among the top ones on our list. However, this rule does not apply to the rogue casinos. If the casino is involved in illegal activities, it doesn’t matter whether it has other perks such as amusing games and huge bonuses, for instance.
Blacklisted casinos have this status for a reason, and you should try to avoid them by any cost. There are plenty of well-known and recommended casinos on the Internet, and it’s unnecessary to waste your time with the amateurish ones.
Casino Rating
- Customer Support: 3/10
- Cashout Time: 3/10
- Software: 8/10
- Jurisdiction: 6/10
- Total: 5/10
