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Commodore Casino was one of the many to close down after controversies arose associated with Gambling Federation, their software provider. Spying on their players, stealing and selling their private information are among many ‘accomplishments’ of this group, which brought many doubts among the entire gambling community. It goes without saying that casinos like these are to be steered clear from if there are still any not closed.
General Information
Commodore Casino operated under the license provided by the Government of Curacao. It was one of the casinos that came under fire in 2005 when it was proved that its owner, Gambling Federation, infected players’ computers with malware to collect and distribute their information, which is as illegal as it gets, especially in the world of online gambling.
Their software did provide a wide range of casino games, which made many users continuously come back; however, it was not enough when these allegations came to light. The casino did operate for another 10 years, eventually closing down for good in May 2015.
Before its ultimate demise, Commodore Casino was a perfect place to gamble, with many games having excellent graphics, that made players feel like they are in luxurious casinos in Las Vegas.
With a wide range of payment options and many languages to choose from, this site stood out for a long time, compared to its competitors on the market. It had an appealing website interface and promised SSL encryption for all the players’ information. However, this didn’t mean much, given more significant problems their owner became notorious for.
Commodore Casino was once a fun online gambling site with so many different games to satisfy the need of every single player. It had a bright and shiny future, and although the trouble started in 2005, they had another solid 10-year run, before disappearing completely.
First Impression
Though the casino is not operating anymore, its website is still up and running. Not so much running, as still available to visit and reminisce. The setting is pale blue and very basic, looking like it was created in the ‘90s and never been updated since.
When you visit the website for the first time, you will see an option to download the games the casino offers. However, there is no instant play mode available, which was a red flag to many. On the very top of the page, above the logo of the casino, you could choose from over 10 languages to navigate the website, including English, French, Portuguese, and Japanese, to name a few.
Below you can find all the games divided into sections: slots, table games, lottery games, video poker, and more. All the deposit methods are shown through a chart, that also indicates every bonus connected to each of them.
Besides, there is a whole section dedicated to fair gaming, that guaranteed the absolute players’ protection, which, unfortunately, they failed to deliver ultimately.
Games and Software
The players of Commodore Casino enjoyed a range of few hundred games, powered by Ever88 Entertainment. They included various slots, reel, super and video slots, as well as table games like Baccarat, roulette, and blackjack. There were specialty games like the Pai Gow and Sic Bo video poker, which attracted many new users.
Loyal players were awarded many prizes in the loyalty package, such as G-Fed points. Players received 1 point for every $10, and 25 points added a dollar to their account balance. The casino also offered a $10 no deposit bonus and a 100% matching bonus up to $150. A special feature was the Cash-Back bonus — a weekly reward of 20% of all your deposits.
All the withdrawals for the games were processed within 3 to 5 business days, depending on the chosen payment method. Moreover, you could play all the games both in free mode and with real money on any device, mobile or desktop.
The games were provided exclusively by Ever88 Entertainment, formerly known as CGTV Games. This software is relatively new on the market but provides many high-quality games. It offers an exceptionally wide range of video poker and many free games for users to practice their skills.
User Experience
There were many complaints from the users regarding the casino manipulating the wagering requirements to avoid payments. The customer service was not particularly helpful with this problem, which is why many users were frustrated. Although the customer support was guaranteed to be available 24/7 via phone, email, and chat, most of the time that wasn’t the case.
Another thing that made players take a step back and reconsider their involvement with this blacklisted casino was the fact that their terms and conditions were written very vaguely and seemed to cater more to the casino itself rather than the players.
The users were satisfied with the range of games provided by Commodore Casino, especially the video poker, in which their software specializes. Besides, a lot of players enjoyed the rich loyalty program and various bonuses the casino offered. The casino bonus that players liked the most was 300% up to $1.888 on the first deposit, after registering on their website.
Pros and Cons
Pros:
- full range of Ever88 Entertainment games
- SSL encryption
Cons:
- abuse of players’ privacy
- outdated website
- unhelpful customer support.
Our Verdict
Commodore Casino was expected to be a highly acclaimed site for lovers of Ever88 Entertainment games. Initially, many found it a promising and great place to try luck. However, the ugly side came to light with many accusations of them dodging customers’ requests and questions as well as predatory terms and conditions.
Ultimately, the admirable game selection failed to replace the poor players’ treatment by this casino. The customer support that lacks basic knowledge or compassion towards their customers creates a bad image for the entire company. In this case, their bad communication skills stood out almost as much as other casino’s suspicious activities. The users became more and more disappointed as the time passed, and many were relieved when this casino closed down.
Casino Rating
Complaint Resolution: 2/10
Cashout Time: 8/10
Software: 7/10
Jurisdiction: 3/10
Total score: 4/10
