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Prism Casino is one of the Virtual Group online casinos, which is infamous for unresolved payment issues. Prism was blacklisted due to many complaints regarding delays with payments and voided winnings. So we strongly recommend to stay away from it and to find a trustworthy casino to deposit with. Our review will help you to learn more about this gambling platform.
General Information
If you search for information about Prism Casino on the Internet, you will immediately understand why this betting site is blacklisted. Many users describe it as a scam company that should be avoided. Prism Casino has gained a bad reputation due to the payment issues which remained unresolved for months. There are a lot of players complaining about delays in payouts, cancelled winnings, and poor customer service.
Prism, which was founded in 2002, is owned by Virtual Casino Group, notorious in the online gambling sphere for its numerous failures to pay winnings and extremely slow withdrawal processing.
Another thing that alerts about the true nature of Prism Casino is that they don’t provide any information about the licensing body. There is not a single word about the license on their website.
According to some gambling resources, it is one of the casinos operating under the jurisdiction of Costa Rica. Every time you see a casino with a license in this country, please click the “close” button and forget about it. Should you have any issues, there will be no authority to protect you. You will be on your own settling the dispute with the casino. What good will it be to you? It would be more effective to look for a casino with a solid reputation and a legit license.
First Impression
The Prism Casino’s website has a clear layout, well-structured sections, and convenient navigation. Still, it looks pretty obscure and static. The design isn’t much appealing and user-friendly. There is no information either about the licensing body or Term and Conditions. The game selection isn’t explicit. You’ll need to open a respective section from the top of the website. That is not a good thing since we all want to plunge into the gaming process immediately.
Games and Software
Having looked at games in Prism Casino, we can say that they provide a rather limited selection. With just one software provider, the gambling platform can hardly remain competitive. Thanks to Real Time Gaming, there is a full catalog of games you may have played before. The casino offers over 80 different games and ten jackpots. Everyone will find something to his liking, whether it be fantasy, adventure or historically-themed games.
Online table games offered are Baccarat, Blackjack, Face Up 21, and more. If you are a fan of video poker games you can play Bonus Poker Deluxe, Double Double Jackpot Poker, Mystery Bonus Poker, and the similar ones. Slots, including Caesar’s Empire, Asgard, Crazy Vegas, and more are most prevalent. The specialty games are presented on the casino’s list as well.
As already mentioned, Prism Casino is using the services of Real Time Gaming. It is a good thing since it is one of the best software providers in the world. Playing RTG games, you can expect a fantastic experience on a safe and secure gaming platform. Moreover, you don’t have to worry about the protection of your personal and banking data since RTG puts its customer needs first.
All games have TST certification, so you can be sure that the gaming process will be fair and secure. Depending on your preferences, you can choose a download or instant-play casino. As you can see, there are many games and gambling options available on Prism Casino. However, if you win something, you cannot be sure that you will receive your payoff.
Bonuses and Promotions
Prism Casino offers a wide range of bonuses and promotions. The welcome bonus is 350% up to $3,500. Minimum deposit required is $30, and it goes up to $1000. You can also get a $30 free chip bonus with no deposit required. There are special promotions for the VIP players such as no wagering requirement and no maximum withdrawal amount if they deposit $100 or more. This promotion is available only for Keno and slot games. You can earn comp points, which are convertible into cash, for wagering on games. Free games are also available.
Speaking about deposit bonuses and other promotions offered by casinos, we would like to remind you to check out the bonus description before claiming it. Make sure you read and fully understand the casino’s Terms and Conditions. Before you sign up on an online casino, we also recommend you to inquire about its reputation and to read about users’ experience on various forums. As to Prism Casino, you will figure out that you should avoid it in no time.
Depositing and Withdrawal
Banking options available on Prism Casino are limited. To make a deposit, you can use your credit or debit card. Neteller and bitcoin transactions are supported as well.
When it comes to withdrawing (hopefully), you can choose Neteller, Bank Check, Bank Wire, or Click2Pay.
It is stated on the casino’s website that withdrawal takes from 7 to 14 business days, depending on the method you chose. The reality is that you can be waiting for months (if they pay you at all). Remember to check out the processing fee. It can be hefty, depending on the withdrawal option you choose.
The maximum withdrawal allowed is $2,000 per week. Prism Casino adds “…unless stated otherwise” on the website. We didn’t want to dig deeper since we were aware of its shady payment practice.
User Experience
As was mentioned above, there are a lot of complaints from the players who requested a withdrawal. Do they get anything? Well, some of them get paid monthly in rather small installments. The fact is that in some cases it took over a year to get the whole amount.
Others received their money after being shunned and waiting for the casino’s finance department to process the approved withdrawal requests for a couple of months. At least, they have been paid. However, there have been many players that didn’t receive anything. Why? Here comes all casinos’ favorite excuse — Terms & Conditions with some unclear clause to cover their wrongdoings.
The players were often asked to re-send their documents since they were expired or the file size was not appropriate. This is a classic way of operating of most casinos in order to buy time when it comes to withdrawals. Even when Prism Casino deign to pay players their winnings, they often squeeze the last drop out of the due amount. They have prepared excuses for these situations. They usually claim that there were bonus terms of which players have never heard.
This is definitely a scam business practice. Don’t risk losing your money and damaging your nervous system depositing with this casino. Find another one that pays. We advise you to make a research on the Internet and look for the top recommended casinos. There are plenty of useful articles and lists of the best and the worst casinos on the web. Just a few clicks separate you from all you should know about trustworthy and blacklisted casinos.
Pros and Cons
Pros
- Software provider
- Mobile casino available
- Huge bonus offers
Cons
- Licensing body
- Payment issues
- Limited instant-play game selection
Our Verdict
Don’t be distracted by exclusive welcome bonus, your favorite game, the fact that a casino accepts players from many countries, and other options advertised on the website. Prism might seem legitimate and appealing to play at since it offers lucrative bonuses and the best RTG games. However, if you win, you cannot be sure that you get paid. Or you may be waiting for months to receive your reward, or even for years in case of a large amount.
This is the reason why the most reputable watchdogs have put this casino on their blacklists. Its lousy business practice contributed to its fraudulent reputation. That is why we would recommend avoiding Prism Casino. Moreover, if you ever see a casino owned by Virtual Group, you can be sure that it operates likewise.
Casino Rating
Customer support: 4/10
Cashout time: 3/10
Software: 8/10
Jurisdiction: 0/10
Total: 3.7/10
Although it offers well-known and many players’ favorite games, Prism Casino isn’t the best choice. If you want to play a game offered by Prism, please look for another RTG casino that has a better reputation. You will find the same game offer, and you will avoid eventual payment troubles. Good luck!
