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Casino Cash Palace became infamous when several players complained that they have never been paid any winnings, regardless of the amount of the prize. This situation forced users to run around to get their money, eventually wearing them out and chasing them away for good. In 2016, disgraceful behavior kept happening time after time without any sign of regret or improvement, and finally, their license was revoked, stopping any further damage.
General Information
Blacklisted and recently closed Casino Cash Palace was established in 2014 and operated under a license issued by the Curacao government. This former Dutch colony is home to many small online casinos, however, not many of them have cheated its customers it in such manner. Though in the past, many found that casinos licensed by this government were not entirely reliable. Casino Cash Palace was founded by the Katan Kapital Entertainment N.V., rather small and unknown company at the time.
So many accusations of their refusal of payments have come to light during the short 2-year reign, that many people throughout the gambling community asked whether they had ever made a single payment to any of their players.
On top of that, the casino management did not pay enough attention to solving the problems of customers. Many emails containing threats and abusive comments addressed to players have come up, which eventually led to a tumultuous and well-deserved demise of this shameful casino.
The site provided neither any player’s account security (with SSL encryption, which is common on the gambling websites) nor any other valid protection. Actually, a little pop-up warning appears on the site, indicating that you are playing at your own risk, as your data is not protected.
Later, many claims actually confirmed that they held a short-lived license. Although the government of Curacao has made many efforts to improve their image and regulation of gambling websites, Casino Cash Palace violated the licence conditions, so the Curacao authorities took a rational decision to detach themselves from such a predatory establishment. During the last few days of the casino operation, they worked without any sign of the existence of the license. Any relationship with Curacao was cut neatly, and all references disappeared from the Casino Cash Palace website.
First Impression
When the website was active, they were trying hard to attract users with excessively fancy Las Vegas theme. A simple black background depicted the Vegas skyline with bright lights spread across the screen. Too bright, the design didn’t let the attention shift to any other section, like terms and conditions.
Navigation on the site was provided only in two languages – English and Spanish. Which was a good thing considering the bigger picture, because the much smaller audience could be reached and deceived.
The overall design of the casino site quickly dragged you into the game with promises of easy but high winnings, as well as luxurious prizes and bonuses. The minimum deposit of only $5 was advertised on the front page, which initially attracted many new users. That is until they saw the other side, which is a dark and disrespectful pit where your hard-earned money die.
The promotions tab offered 30 free spins and a 150% bonus up to €1.500, so it was unusual that they did not offer any loyalty program or a VIP rewards package. Didn’t anybody realize that this act of unprecedented generosity was a trick somehow?
Games and Software
Casino Cash Palace offered both sports betting and casino gaming options. The range of over 600 games was available to users, many of them were among players’ favorites, such as Game of Thrones, Jurassic Park and Titans of the Sun.
The website divided them all into sections such as classic, featured, and other games, scratch card, slots, table games, video poker and more. Casino Cash Palace also offered a big selection of virtual table games, such as roulette, blackjack, and baccarat. Users were able to play both for real money and in fun mode.
With the maximum withdrawal of $500.000, you will receive your price – any amount over the limit of $10.000 would be paid out in monthly installments during 12-24 months. For Bitcoin users, the deposit limit was non-exsistent, but came with a 1% fee.
The casino games were provided by the 3 highly respectable software in online gambling – Microgaming, Endorphina and Pragmatic. Progressive games developed by Microgaming software offered few million winnings, in games such as The Dark Knight, Major Millions or two versions of Mega Moolah.
One of the most popular features was the Playboy Live Casino, with young women dressed as Playboy bunnies to ensure the experience would be as realistic as possible.
User Experience and Review
During the 2-year-long run of the casino, users constantly stumbled over the fact that their payments never seemed to come through, and the customer support was unresponsive. But when players were just a little more consistent, the customer support provided. After a bunch of responses that were filled with curse words and threats from the same players, the casino finally promised to treat their customers like kings and queens.
The live chat option of the customer support was available only during working hours, unlike other casino websites, who offer 24/7 service. Considering how the support treats people, we should thank God for that.
The payments never coming through is a problem that overlaps in the area of criminal. So many users found it suspicious that the website actually listed the mandatory 48hrs withhold of the funds before they were paid out. Of course, there is always a chance that somewhere out there is a happy Casino Cash Palace player enjoying his well-deserved rewards. But we just never came across him.
Pros and Cons
Pros
- It only abused the players’ trust for 2 short years after its demise
Cons
- Not paying players their winnings
- Not respecting the vague terms and conditions
- Making threats and cursing out the users who complain
- This list could actually go on forever.
Our Verdict
A sigh of relief spread over the gambling community after this casino had finally gone to ashes. If you want to know our opinion, two years is a long period for them to operate. The casino could certainly become a not so proud holder of the “worst casino ever” award.
Their criminal behavior not only brought the entire gambling community into jeopardy, but it also made fools out of regulatory officials that provided their license. The threats made by the so-called management of the casino are deplorable without saying. The complaints of players were valid, but even if they were far off, they still should have been dealt with in a proper manner.
We can’t imagine there was ever a time when this place was on the list of recommended casinos. But if it ever was, that just shows how good they were in deceiving people.
Casino Rating
Complaint Resolution: 1/10
Cashout Time: 1/10
Software: 9/10
Jurisdiction: 2/10
Total score: 3.25/10
