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It doesn’t happen too often that we get to write about a casino that used to be very rogue once and then started to correct its wrongdoings. Rich Casino is an online gambling site, which was created back in 2008 and has been through many ups and downs since then. Although it is starting to value players and their money more than ever, it still has a long way to go before everyone accepts it as a legitimate and trustworthy gambling platform. We decided to glance back and find out which of the past misdeeds of Rich Casino could make it difficult to change its reputation today.
First Impression
Once we opened the Rich Casino’s webpage, we were pleasantly surprised since it looked quite decent. The website interface is rather simple, yet a sense of luxury was achieved without having to color everything in gold. Secondly, website navigation is really easy, and this comes as a huge bonus for all the players who might not be tech-savvy. You can view it in any of the following five languages: English, German, French, Spanish, and Portuguese. Given that these are among the most spoken languages worldwide, it is a great attempt to attract people from around the world.
Although Rich Casino has some amazing things to offer, we found some major setbacks that seem to be quite damaging for its operation.
Games and Software
A positive feature of this casino is that the games presented on the site are created by SoftBet, MicroGaming, Pragmatic, Parlay, and a couple of others. All of these companies are well-known in game development, and having their products inspires confidence among the players. Rich Casino offers hundreds of video slots for all the players who enjoy gambling but don’t have the time to dedicate to strategic betting. However, for all of those who love outsmarting their fellow gamblers, Rich Casino has a Live Dealer Section where you can play poker games such as blackjack and baccarat.
You’ll find a lot of table as well as bingo games. All in all, this online casino has a lot to offer, and there’s a very low chance you get bored with the games. Their variety is immense, and players always love seeing this at any casino.
User Experience
This is the stepping stone for many online gambling platforms, and Rich Casino is no exception. It had too many issues with players in the past. This trend has somewhat continued until now, but we do see slight improvements; Rich Casino has addressed a lot of player complaints.
To begin with, the site is operated by Blacknote Entertainment Group. You might find that it’s managed by Winward on some websites but don’t let this confuse you as Winward is also subordinated to Blacknote. Unfortunately, most of the casinos owned by this group are blacklisted by a lot of reviewing websites; therefore players don’t trust them.
A couple of years ago a player found out that after the casino provided him with a bonus, he couldn’t withdraw the money he won. It turned out that Rich Casino and the player had different perceptions of what real money actually means. It was stated in their terms and conditions that you can play with the sign-up bonus but can’t withdraw the money.
Basically, the casino provided a generous bonus that didn’t mean anything at all and tried to convince players that their money was not even real. This is enough to consider Rich Casino completely rogue. It is obvious that the funds went into the pockets of casino creators, and this can literally be defined as pure money theft.
The casino is licensed in Costa Rica, which is generally believed to be quite unreliable. You can find plenty of players claiming that casinos licensed by this jurisdiction usually have issues with payouts. This is just another hindrance in the case with Rich Casino.
Customer Support
For some reason, customer service of the casino isn’t that responsive. Most of the players never received a reply upon seeking help. Even when they did receive a reply, it would simply include terms and conditions copied and pasted into the e-mail. We believe that any serious business should be well aware of how important empathetic customer service is. Players need to be assured that casinos genuinely care about their complaints and issues.
As for bonuses, Rich Casino offers a welcome deposit bonus of 200% up to $200. The bonus terms are that a player must have a minimum of $10 on his/her account. The wagering requirement is that you need to play at least 35 times to withdraw any money you might have won. In case these requirements are not met, all the funds will be annulled within seven days. We are dissatisfied with these terms, and so are the players.
As for the deposit options, Rich offers plenty of them. You can pay using your Visa or Mastercard as well as via e-wallets such as EcoPayz. You probably won’t have to worry too much about depositing. It is the withdrawal options that may be an issue.
As opposed to depositing, there are very few withdrawal methods. You won’t be able to use any credit card to collect your money, and almost all of the payout methods will come with a certain fee. The only exception is EcoPayz, but not that many people seem to be familiar with this e-wallet, and this might be a problem. Apart from this method, you can receive your money through regular checks and bank transfer.
However, it appears there’s a lot of trouble with players withdrawing their money. The pending time is 72 hours, which is too long. As far as concerns withdrawal limits, the minimum amount you can withdraw is $500, and the maximum is $4000.
Issues With Availability
To be precise, the casino is unavailable in over 70 countries. The obvious problem here is that Rich is losing nearly half of the overall online gambling audience. However, the bigger pending issue here is that the casino is not licensed enough to operate in almost half of the world. This is yet another reason why players can’t trust Rich Casino. Moreover, the casino is not transparent at all. The RTP (Return To Player) information is nowhere to be found on the website. This is a manipulative method to lure players before they are even aware of how much money they could win before it is too late.
Pros and Cons
Pros:
- Great software
- A decent looking website
Cons:
- Bad license
- No RTP information
- Bad terms and conditions
- Limited withdrawal methods
- Protracted payout time
- Terrible bonus rules
Our Verdict
Even though there are improvements, Rich Casino is still rogue. The terms and conditions are sketchy and unclear, bonus requirements are completely in favor of the casino, and there are still a lot of players complaining it takes too long for them to receive their winnings. Our piece of advice is to stay away from this casino for the time being.
Casino Rating
- Complaint Resolution – 1/10 stars
- Jurisdiction – 1/10 stars
- Software – 9/10 stars
- Cashout time – 1/10 stars
Taking into account that the only good thing about Rich Casino is its software, our total rating is 3 stars. Hopefully, the new casino management will keep working on players’ complaints and on changing vague terms and conditions. If they do, the casino might become legitimate and safe for gambling at some point in the future.
