Loading...
During its over a decade-long presence in the online gambling community, All Slots Casino has created a lot of turmoil resulting in mixed feelings of the users and the reviewers. As many proclaim it a respectable and fun gambling site that provides several hundred games to the players, others steer clear of it following a terrible experience and their issues never being resolved. In all other respects, All Slots Casino gives an impression of a decent-looking platform offering a wide range of games, which makes players come back for years.
General Information
All Slots Casino, founded by Jackpot Factory Group, which has since created many semi-successful online casinos, has been functioning since 2000. It operates under the license of the Malta Gaming Authority, one of the best regulatory bodies when it comes to dealing with players issues. However, All Slots Casino has expressed its indifference towards customers’ complaints many times in the past, which is one of the reasons the general experience of users is very disappointing. We will get back to that later.
Despite its name, All Slots Casino is not just “all slots” — it also offers many other online casino games to its players, such as Poker, Table Games, and Live Casino. During their 15+ years of activity, the site has participated in several affiliate programs, one of them being BrightShare. Currently, it is operated by Digimedia, an acclaimed affiliate program, which made All Slots Casino a part of MicroGaming, a market leader in the past decade.
Many players felt extremely frustrated because eCOGRA, a self-regulatory service provider, was not processing their complaints. At the same time, All Slots Casino promises around-the-clock support, which is contradictory. This problem could be referred back to the affiliate program with Digimedia, that has a long history of disregarding customers’ complaints and sending them elsewhere to address their issues, which takes more time than necessary.
These issues kept accumulating which made many respectable websites add All Slots Casino on their blacklists, including us. The refusal of payment or withholding funds of customers without any explanation remains an acute problem.
First Impression
When we first visited the website of All Slots Casino, we were pleasantly surprised with a bright dark blue background, which is soothing to the eyes, and colourful icons of a few hundred games. At the very top of the page, there is a support button, by clicking which you can easily contact the customer representative and ask your questions. Next to this button there is a drop-down list with six languages for navigating the website.
A big and bright tab depicting golden chips stacked in a big pile hints that there is a sweet $1500 welcome bonus waiting to be claimed after you enter basic personal information to create an account. It is available during the first week after you open an account.
Apart from slot machines, the casino offers a variety of table games, as well as live casino, video poker, blackjack, roulette, baccarat, and more. The site proudly emphasizes that they add new games quite frequently, so you won’t ever need to go anywhere else.
The support button is the first thing you see when you go to their website, which is a big plus regarding its design. You can get a 24/7 support via phone, email, or a live chat.
Games and Software
All Slots provides a great choice of 3 and 5 reel slots, including classic, video, and progressive. You might say this is a slot paradise. With the MegaSpin Slots feature you can spin at up to 9 slot machines at once. The newest and brightest of them are assuring the best time while playing the biggest MicroGaming hits, such as Thunderstruck II and Battlestar Galactica.
For those who want to withdraw the amount that exceeds their overall deposits five times or more, the maximum withdrawal stands at $4000 per week; however, this rule does not apply to progressive games. The minimum deposit (and withdrawal) amounts to $20. All Slots Casino also offers a loyalty program for their users, which implies collecting points the minute you make your first bet. You can acquire points when playing any game available, with some games adding more points than others. The loyalty program provides weekly bonuses and many prizes, promotions, and additional earnings.
The casino is powered by MicroGaming, one of the first gaming software providers from mid-90s and a market leader for the past two decades. It provides not only a wide range of games to choose from, but also high-quality graphics. MicroGaming is also a founder of eCOGRA, the non-profit organization that resolves issues between players and casinos.
All Slots casino can be accessed on any device, in desktop or mobile mode, and any mobile operating system (Android or iOS). MicroGaming offers an “instant-play” option from the web browser, which is very popular among players.
User Experience
Many users are frustrated because of the uncommon conditions to qualify for bonuses. Namely, you need to make you 2nd, 3rd, and 4th deposits within 7 days after your first deposit. Many users claim their ability to make full advantage of them is thus limited.
Another thing that has players puzzled is that promotions are covered quite briefly on the website. They need to dig deeper, refer to the terms and conditions section to figure out everything they need to know before they start playing.
According to many players, the payment options are far from perfect, but the withdrawal pending time is 48 hours, which they find satisfactory. The wagering requirement is 40x, which is also not bad, according to All Slots clients.
Pros and Cons
Pros:
- games powered by Microgaming, over 265+ slots
- download or Instant Play option
- Loyalty Club with 5 different levels
Cons:
- not available to US players
- unclear terms and conditions
Our Verdict
Once upon a time, All Slots Casino was a market leader in the online gambling community. It was a gambling site with admirable accomplishments providing its users with a great experience. However, claims of shaving commissions and rejected payments propelled the casino into many blacklists.
In our opinion, All Slots could easily enhance its image, if users see an effort being made and that their issues are being taken into consideration and resolved promptly.
Casino Rating
Complaint Resolution: 2/10
Cashout Time: 8/10
Software: 9/10
Jurisdiction: 9/10
Total score: 4.5/10
