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Wild Jack Casino was initially a highly acclaimed online venue that offered its players plenty of incentives to choose from. However, after the management was taken over by Buffalo Partners, many watchdog websites quickly put Wild Jack on their blacklists. Considering the predatory and misleading nature of Buffalo Partners, particularly regarding the changes of the terms and conditions to suit their market partners, we recommend users to steer clear of this casino site.
General Information
Wild Jack was established back in 1999 as part of the Jackpot Factory Casino Group, powered by MicroGaming, and it is now one of the leaders on the gambling software market. The casino is operating under the license of the Malta Gaming Authority, which is one of the best regulators of players’ complaints addressed to the casinos.
The entire Jackpot Factory Casino Group was formerly considered as one of the best but since then it has been soaring rapidly due to the rules that to more harm than help the players. Also, their affiliate program Brightshare is proven to be stealing from the users (“shaving”), which has brought a flood of bad reviews from them.
Over time, they included other providers, such as Spin3, Evolution Gaming, and Stormcraft Studios, allowing the users to enjoy an even wider range of games. Wild Jack is home to a few hundred slot games, video poker, roulette, baccarat, blackjack, progressive and table games.
The biggest issue with this casino is its affiliation with the Buffalo Partners, which has left many users with unresolved and unanswered queries and problems in the past. After proofs of Buffalo Partners hacking WordPress sites to promote their casinos emerged, a deluge of harsh criticism followed, not only towards the group but the entire gambling community that relates to them.
Other than this issue, Wild Jack Casino itself is dedicated to providing its players with the highest level of protection of their data. The SSL encryption assures that all the information is entered and used safely, the same encryption which is used by banks as well.
A distinctive feature of Wild Jack Casino is that it offers one of the highest incentives on the market, it’s an alluring welcoming package for new users and optimization for mobile devices which is far better than the desktop version.
First Impression
When we first came across the Wild Jack casino website, it gave us the impression of elegance and appeal of high-end casinos, with the grey and black background. In the center of the page, there is a tab that offers you an insight into the range of games, latest promotions, rewards, as well as a section dedicated to safe and responsible gaming.
Below is a progressive jackpot indicator, followed by game icons that are frequently played. The setting of the website itself resembles many other casinos we’ve come across, which can make things easier for the players. Another useful feature is that the site clearly indicates if each game is also available on mobile devices.
If you scroll all the way down, you will find sections about the history of the casino, its affiliate programs, and terms and conditions. The T&C part is neatly divided into the ones regarding general information, promotions, withdrawals, rewards, and communication.
Wild Jack Casino guarantees a unique experience, with a bonus of $1.600 for newcomers and the range of games that will make you never experience the need to search for any other casino.
Otherwise, the site is fairly easy to navigate and understand. Though some users find it outdated, which could be because of its similarity to others in the online gambling community.
Games and Software
Although the name suggests they center around blackjack games, there is a decent range of other game options to choose from. With over 20 slot machines, such as Ariana, Cricket Star, and Dragon Myth, Wild Jack may just live up to their promise of you not ever needing any other casino.
Since MicroGaming is the main gaming software, this casino assures its users access to over 400 games developed over the 20-year-long history of online casino games. A special feature is the progressive jackpot, which can be won either through slots or table games. Not only that, but the jackpot increases as more and more players from all around the world are taking part in games.
With the minimum deposit of $20 and maximum of $20.000, Wild Jack casino still attracts many new users. The awards for the most loyal players consist of a 10% bonus offer, with up to $1.000 back on a deposit for every month. The wagering requirement is the average 50x, and not a lot of games actually contribute to 100% wager.
You can choose between two different modes – average and protected. When playing in average mode, all the funds are forfeited, while in the protected mode, the withdrawal is possible only when the wagering is finished.
Wild Jack Casino is convenient to use on your mobile and desktop devices. Though it is available both on Android and iOS, the desktop version is only available for Windows users. It offers both instant play and download option, with special optimization for mobile devices, which a lot of users find easier to use than the desktop one.
User Experience and Review
The Wild Jack Casino website states that the customer service is working 24/7 and ready to help players with any issue that can come up, but it is somewhat harder to reach. The phone number is not listed, so you can only contact them via live chat, available only to registered users.
The payout time is stated as between 1 and 5 days, but the casino management ensures that it is only a precaution, since all the payouts are processed within 72hrs. Many users drew attention to the issue of a mandatory 48hrs hold of the funds before the withdrawal, which created an outrage towards the casino, and that’s when the blacklisting came to an all-time high. Although, the management claims it’s not actually hold, rather just a process of checking the validity of the request.
Pros and Cons
Pros
- Powered by MicroGaming
- A wide range of games
- Up to $1.600 in incentives for new players
Cons
- Past fraudulent activity
- 48hrs withholding of the funds
Our Verdict
Although Wild Jack offers a respectable amount of bonuses and rewards for the new and regular users, their past issues have shown a very dim light on this blacklisted casino. The affiliation with the Buffalo Group came with very serious accusations of theft and withholding of funds without any explanation. Many users were unsure if they should ever go near them, and many were right to keep away.
The image of Wild Jack Casino has improved over the years and regained some of its former glory, but not all of it. Players are not very forgiving, and why would they be, considering there are many other casinos that never came close to suspicious activities.
It soon became clear that Wild Jack and their mothership Buffalo Group are skewing the rules to suit other partners and not players themselves, which many of them considered to be unforgivable. In our book, not taking care of your players and putting them first is a huge offense, but we have the patience to wait for their improvements. Considering this casino has been around for quite a while if the players have the patience as well is an entirely different story.
Casino Rating
Complaint Resolution: 6/10
Cashout Time: 4/10
Software: 9/10
Jurisdiction: 8/10
Total score: 6.75/10
