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- Licensed by: Curaçao
- Minimum Deposit: $25
- Minimum Withdrawal: $100
- Cashout Limit: $1500 per game session, $10,000 per month
- Live chat: yes
- Live game: yes
- Mobile gaming: no
This casino is another sister casino that belongs to the notorious Cyberrock Entertainment group that has done irreparable damage both to their players and their affiliates. Rockbet Casino follows the same pattern as their sister casinos when it comes to scamming and stealing from customers. In short, the withdrawal process is unacceptably long, they have limited the cashout for small deposits, they often refuse to pay their players out, and so on. We are going to address most of the burning issues related to Rockbet Casino in the following review.
Ominous-Looking Homepage
The first impression we had when we first landed on the Rockbet online casino website was that it was gloomy. We had to put some serious effort to make out what was what there. And only when our eyes finally adjusted to the dark that was covering the entire homepage, we could start our tour.
Well, there is not much to say about this casino since the layout is unclear and confusing. You can see different sections of this site only when you scroll over them. Otherwise, they remain hidden in the perpetual twilight of the home page. The overall appearance of this casino’s website seems eerie and unwelcoming. Trying to find a game or info you need may easily turn into a frustrating and annoying experience.
Since they have opted for the Rival Gaming to support their games selection, you can expect an outstanding range of different online slot games including increasingly popular I-slots. Moreover, Rival Gaming has always tried to offer great bonuses and promotions, as well as a practice play option where you can try out the game for free before you start playing for real money.
However, we also noticed that the sign of a license or a seal of approval is nowhere to be found on the Rockbet casino site, which is alarming, even though we know that they hold a Curaçao license. In addition, reputable casinos tend to make their license and seal of approval visible and easily approachable to gamblers.
Slow Withdrawal and Payout Issues
All casinos operated by the Cyberrock Entertainment group share the same terms and conditions that limit the withdrawal amount for people who deposit less than $250 to only 10 times the deposit. And when you add a limited withdrawal to $4000 a week, you’ll see that these T&Cs make it impossible to win big at this gambling site, as well as that they won’t attract high rollers or progressive jackpot chasers.
Additionally, another bad feature that these casinos have in common is unacceptably slow and demanding withdrawal process. While the casino claims that you will get your money within 15 to 17 working days, we have found numerous player complaints that the withdrawal process took up to 2 months without being completed, i.e., without the casino paying out.
Furthermore, there is a story of a cheated player who won some money at Rockbet casino and waited for a month and a half for his money before he addressed the casino about this issue, only to be requested to repeat the verification process by submitting a pile of documents. This is a stalling method all the scam casinos use to avoid paying. On top of that, after another long period of silence, he received an e-mail saying that his account was inactive and that he had to gamble again to activate it, without a single word about the payout. This happened in January 2015, while he filed the initial complaint about the withdrawal in November 2014. That’s what we call a cheating business practice.
Poor Customer Service
Rockbet Casino states on their website that you can contact them using the live chat feature, an e-mail, or via telephone. However, different customer experiences assured us that the Rockbet Casino customer support service was unresponsive and often unprofessional. Take the above-mentioned issue as an example. This player kept sending e-mails related to the overdue withdrawal that were never answered appropriately. Instead, his email was bombarded by various promotions and ads from Rockbet.
Unfortunately, the Rockbet Casino tends to ignore players’ complaints when it comes to delayed withdrawals by giving them the same answer “you will be paid out in a few days.” Such customer service is below every standard, so make sure never you never give your money to a fraudulent casino such as this one.
Scamming Operator
The fact that the Cyberrock entertainment group operates this casino is probably the worst thing about it. This group of notorious cheaters was accused of severe crimes and damage done both to their players and their affiliates. Let’s list some of them
- This group is involved in some DDOS attacks on their rivals’ websites. DDOS means attacking a site by overloading their server with spam material until it crashes.
- They have operated a slot game without the wild symbol essential for hitting the jackpot coded in.
- They are said to have deprived their affiliates of their share of profit.
- There were serious complaints that they have changed their terms and conditions after players had already issued withdrawal requests in order to avoid paying out their winnings.
These are just several examples of dirty deeds this casino group has done so that you can get a clear picture of how shady they are.
Good Things vs. Bad Things
The only good thing about the Rockbet online casino is that they are using the Rival Gaming software that has an enviable number of slot games to offer its players. This is a selection of slots you can choose from at the Rockbet Casino:
- video slots
- 3-reel slots
- progressive slots
- I-slots
- 3D slots
You can also find a certain number of video poker, table games, and specialty games as well. There is also a live casino option for those who enjoy the real casino vibe.
Bad, Bad Things
- Not paying their customers
- Prolonged the withdrawal process
- Tricky T&Cs that limit the amount of money a player can withdraw
- Poor customer service
- Member of a scam casino group
Final Verdict
Because of everything we’ve said so far, we advise you to stay as far away as possible from the Rockbet gambling site.
Casino Rating
Jurisdiction: 6/10
Software: 7/10
Cashout Time: 1/10
Customer Service: 1/10
Overall: 3.5/10
