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Golden Cave: Just Another Rogue Casino Run by a Rogue Operator
A rogue casino that looks like it got stuck in the 90s, Golden Cave is a joke casino run by the Operia Costa Rica Casinos. If you’re familiar with this operator, then you know exactly what to expect from casinos operating under their guidance: no license, pirated games, excruciatingly slow payment process, and non-payments.
General Information
The Golden Cave Casino is another in the group of rogue casinos owned and operated by Operia Costa Rica Sociedad De Responsabilidad Limitada. This operator is based in Costa Rica, and their casinos are known for being unlicensed, unregulated, and blatantly rogue.
We’ve covered the most infamous casinos in this group already, including Pamper, BetDNA, and AC casino. And as you’d expect from casinos run by a rogue operator, there’s an abundance of issues plaguing each of them — from running pirated games to slow and non-payments.
However, the main problem with the Golden Cave specifically is their lack of license and the fact that they’ve been caught running pirated Aristocrat, Novomatic, and EGT games. They hosted their pirated software on a Russian domain https://demo.gaminator2.com/.
This kind of rogue behavior earned this casino the blacklisted status in the online gambling community. On top of that, there are plenty of reports suggesting that they have a problem paying their players. So if you want to avoid any unpleasant surprises, it would be best to find another casino to play at.
First Impression
The instant we loaded Golden Cave’s website, we couldn’t shake off the feeling that something wasn’t quite right with this casino. And we’re not talking about the outdated look and feel of the site or the hideous color palette that will make your eyes hurt in a matter of minutes.
No, the lack of information on any sort of license or jurisdiction was the main issue. Instead of displaying their license in the footer of the website, as most casinos do, the Golden Cave features a section explaining what online gambling is to their visitors.
Gee, thanks, Golden Cave! We just happened to stumble on your website by accident and have no clue what online gambling is. Please enlighten us…
That said, we’re glad we didn’t immediately skip over this section, because it revealed an interesting fact. They’re about as literate as a first-grader. The English version is more than likely just a Google translate copy-paste from Russian.
No reputable online casino would skimp on translations. It shows Golden Cave’s amateurism and gives away the fact that they didn’t invest much energy into developing their website. Now, if they have this attitude towards their own casino, you can only imagine how they treat their players.
Bonuses
The Golden Cave casino offers plenty of bonuses as a means of attracting new players. When you make a first deposit at this casino, they’ll reward you with a 100% matching deposit bonus up to $200. Furthermore, the casino also offers matching bonuses for all subsequent deposits. However, the bonus percentage depends on the amount deposited and ranges from 20% on deposits under $100 to 50% on deposits over $500.
Furthermore, as stated in the casino’s bonus terms, the wagering requirements for the deposit bonuses are 40x the bonus. The players have 30 days to clear the wagering requirements and are only eligible to receive the bonus if their account balance is less than $1. In addition, slots contribute 100% towards the wagering requirements, whereas only 40% of the bets you place on European Roulette and Texas Hold’em and 20% of the bets on Blackjack and Russian Poker apply towards meeting the WRs.
The bonuses appear good at first glance, especially since they are cashable. However, according to the casino’s terms and conditions, if you attempt to withdraw prior to fulfilling the wagering requirements, both the bonus and all of your winnings will be voided. This represents a slight issue, considering that there is no way to track your progress towards meeting the WRs.
Games and Software
To match the theme of the website — ugly and outdated — the Golden Cave Casino features low-end software from little-known providers. As you might expect, the games aren’t as graphically rich and polished as the ones you’re used to from the industry giants like NetEnt, Microgaming, or RTG.
Golden Cave tries to mask this by offering a handful of games by Novomatic and Aristocrat. However, we’ve already mentioned that they used cheap ripoffs of the original games in the past, so we wouldn’t be surprised if that was the case with the games they’re offering today as well.
Apart from video slots, which seem to be the main focus at Golden Cave, the casino also offers roulette, blackjack, video poker, and a handful of table games. And since the bulk of these games are from relatively unknown providers, it’s difficult not to question their integrity. After all, it wouldn’t be the first time casinos under Operia Costa Rica’s management have tampered with paylines and RNG elements of the games.
So although there is an impressive variety of slots and other games available at the Golden Cave Casino, we’d hesitate to place any bets there.
User Experience
Similarly to Pamper, AC casino, and its other sister casinos, there’s a significant amount of user complaints directed at the Golden Cave. That said, the most common issues players experience while betting at the Golden Cave Casino are slow or non-payments and lack of customer support.
Moreover, the only way to contact their customer support is by filling out the form on their “Contact Us” page. However, it’s more than likely that nobody on the Golden Cave’s side ever bothers with reading these complaints. And even if they do, they certainly don’t respond. You can always send an email directly to their “support,” but it’ll likely end up in the same place — with hundreds of other unopened e-mails.
However, we find it really funny that their “Contact Us” page kindly refers you to check out the FAQ section on the website before directing your questions to the Golden Cave’s “Support 24/7.” But the thing is, the supposed “frequently asked questions” the Golden Cave lists are idiotic.
They’re something a 13-year old who’s never heard of the concept of gambling would ask and are by no means helpful in resolving any real issues players are experiencing with this casino.
Overall, the Golden Cave Casino’s customer support is a mockery if it even exists in the first place. We wouldn’t be surprised to discover that their support is actually just management logging into different Gmail accounts once in a blue moon.
Pros and Cons
| PROS Nothing | CONS UnlicensedBelongs to a group of rogue casinos under Operia Costa Rica Casinos’ managementCaught running pirated Aristocrat, Novomatic, and EGT gamesUnethical business practicesPoor customer service; The “24/7” customer support is unresponsiveSlow and non-paymentsOutdated website and software |
Our Verdict
Without a shred of doubt, the Golden Cave goes straight into our “Never Touch” pile alongside its rogue brethren. Pirated software and issues with payments are the definitions of rogue behavior. Therefore, the Golden Cave earns its rightful place among the blacklisted casinos on our website.
Don’t waste your time and money on this scam and look for entertainment elsewhere.
Casino Rating
Customer Support: 1/10
Cashout Time: 2/10
Software: 1/10
Jurisdiction: 1/10
Total: 1/10
