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Every gambler knows that only responsible gaming can be both fun and profitable. However, upon entering the world of online casinos, you realize that not every gambling website can be trusted. Even though they are designed for entertainment purposes only, there are some casinos operating the rogue way, causing numerous problems to their customers.
The unethical business practices of such casinos can affect various aspects of gambling. One of the most serious violations a casino can commit is running pirated games. By doing so, the operators deceive the players, tricking them into believing they are playing an original game, all in hopes of ripping them off.
Hera Casino is one of those infamous examples, which is why we have thrown it into the abyss of blacklisted casinos. Many different players who have played at this casino at some point have reported strange occurrences during certain games. Upon additional research, it has been proved that the games in question were in fact fake.
This was a valid reason for us to investigate the matter furtherly and provide you with all the details. Now that the jig is up, we feel the obligation to warn you and advise you never to enter Hera Casino.
General information
All of you who enjoy occasional trips to virtual casinos know how important it is to deposit money only at licensed casinos. There are different jurisdictions that can issue a license to a gambling website. Some of them are more reliable than the others, and there are some whose license does not mean anything. UK Gambling Commission is one of the established ones. It is quite strict and offers protection against fraud to the players by regulating the operation of a casino.
Nevertheless, the UKGC logo does not mean a thing if a website does not actually have its seal of approval. Such use of any authority’s logo is downright fraud, and that is exactly what Hera Casino was doing for quite some time. At the bottom of its official webpage, you could once see the UK Gambling Commission logo.
However, when you tried clicking it, you would get redirected to the casino’s registration page, instead of the authority’s licensing page. That is right, not only are the operators running pirated games, but they were also lying about their license, which is a major violation of the laws of gambling.
On the official webpage of Hera Casino, the information regarding bonus terms can easily be seen. They state that you get a deposit bonus worth twice as much as the first sum you deposit, provided you place up to $100. On top of doubling your first deposit, the operators promise you 200 free spins. Such offers seem tempting, but we advise you to keep in mind the shadiness of Hera Casino before you go for them. You should not consider claiming casino bonuses that come from a void of scam.
First impression
In spite of the obvious illegitimacy of Hera Casino, we have to admit that its layout looks rather impressive. The designers have created the webpage in the form of a story of a mysterious man named Hera Casino. Every piece of information regarding the selection of the games, rules, promotions and questions have been integrated into the story. The page is not overwhelmed with colors, so it looks quite decent and easy to manage.
All the games are in one section and only some of them can be seen on the home page. There is a button that leads to a separate page containing the rest of the games, but you need to have an account in order to be able to see them.
The same goes for any additional information you may need regarding the rules, particularly those relevant to the deposit limit, loss limit and wagering limits. The home page provides only basic information about these options. It is stated that you are allowed to set the limits, depending on how much money you can afford or are willing to spend.
At the bottom of the page, you can see the terms and conditions section, as well as all the explanations regarding the rules, bonuses, privacy and so on. Below those buttons are listed all the payment methods accepted by Hera Casino. Apparently, you can deposit the money using Visa card, Mastercard, Skrill, and Neteller.
Games and software
As we have already mentioned, it is not possible to view the whole games selection without having an account. The ones we were able to see comprise some themed slot machines and some other casino games.
When it comes to the software provider, however, the selection of games becomes irrelevant. You have already been informed that the games at Hera Casino are pirated, so you probably do not want to have access to them in the first place. Pirated games generally look quite similar to the original ones but have lower RTP percentage, so they provide fewer winnings.
User experience
Based on everything we have discovered about Hera Casino, it does not come as a surprise that a number of players have reported having issues with it. Among all the casino complaints, the most severe ones are related to money. These are precisely the complaints we have found online about Hera Casino.
One user has shared the story with the online gambling community. He has described his experience with Hera Casino, stating that the operators have failed to deliver their winnings. Even after the user in question provided the casino with the necessary personal information, his request remains unanswered. He has even attached the proof in the form of a screenshot, claiming that he was not even able to reach out for help, as the customer service ignored his pleas.
Another user reported the violation of the withdrawal terms. Apparently, this user has met the wagering requirements and then attempted to collect his money. However, upon selecting the relevant option and choosing the payment method, he faced a certain inconsistency. He was informed that the minimal amount of money that could be withdrawn was, in fact, higher than the one stated in the casino’s terms. The player has even tried contacting the customer support via live chat, but to no avail.
As you can see based on other people’s experiences, Hera Casino is not the place you would deposit your money. Not only are the operators trying to pass the pirated games, but they are also lying about the withdrawal terms and denying assistance to their clients. Let’s not forget that, in addition to these violations, they have been caught lying about their license.
Pros and cons
The only positive thing about Hera Casino is its layout. More precisely, the design of the layout. Given the website is still active, you can see it for yourself. It is organized quite well, and it certainly catches the eye. We can only assume that it was a marketing trick, developed in order to make the website appealing to the players, as the casino itself is as shady as it could possibly be.
The list of cons starts with a major red flag — unauthorized use of the UKGC logo. Claiming that your casino is licensed by a certain authority when it, in fact, is not, is a severe offense. We understand the intentions of the operators, but we cannot understand how they could think they could get away with something like that.
The second most severe breach of rules is the availability of the pirated games. We have already explained why such a thing is so damaging to the online gambling world.
To top it all off, the operators of Hera Casino have made sure to have poor customer service, so that the players would have no one to report their issues to. When you add this to the equation, the result is another gambling website you need to avoid if you want your experience to be stress deprived and possibly fruitful.
Our verdict
Based on all the facts we have provided you with, we can say in all honesty that Hera Casino is a fraudulent gambling website designed to rip you off. We claim full responsibility for our statement, as we are positive that it is true. With the history of lies, mistreatment, and overall disrespect towards players, Hera Casino has established its reputation. We strongly advise you to avoid this online casino at all costs and find a respectable one instead.
Casino rating
- Complaint resolution: 1/10
- Cashout time: 1/10
- Software: 1/10
- Jurisdiction/license: 1/10
- Total score: 1/10
