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- Licensed by: Curacao
- Minimum Deposit: $10
- Minimum Withdrawal:$50
- Cashout Limit: $4000 a week
- Live chat: yes
- Live game: yes
- Mobile gaming: yes
This review is about the 7 spins casino with a Curacao license and operated by the Engage Entertainment Group. They landed on numerous list of blacklisted casinos for using the Pragmatic Play games formerly known as the Top Games. Top Games software provider earned a pretty lousy reputation when it was found that the wild symbols that activate the jackpot in some of their slots were missing, thus making it impossible for players to win big. This is only an example of various scams they were involved in.
Online casino website like any other
We didn’t find anything outstanding when ve visited the 7 spins casino. It looked like any other casino operated by the Engage Entertainment group. Everything is clear and it is easy to navigate through this site. The majority of the home page is reserved for different kinds of games offered to players at this casino.
Although the slots are the most popular and therefore prevalent in number, you can also opt for various table games, Video Poker or Keno. Log in and sign in boxes are in the top right corner of the screen and can be easily spotted. However, we can not state the same for the customer support options available to customers at 7 spins casino.
Mixed Impressions of the Customer Service
When we entered the Contact Us section we have learned that this casino is ready to build the business with the customer in mind. The Customer Support Service is available to players 24/7. All we can say is that they offer various contact options such as; phone numbers, email, and live chat communication
However, when it comes to players impressions we came across numerous contradicting comments. While some players considered live agents to be always available and ready to help, others claimed that they were arrogant, ignorant and often rude.
Many of the annoyed customers claimed that the live chat agents often don’t answer questions or complaints, that they often seem ignorant and tend to repeat the same pre-prepared story over and over again regardless what your question is about. In addition to this, many players had a lousy experience with poor customer service over the phone, complaining that they are unresponsive or unprofessional.
All in all – one storyline prevails over the others: the casino representatives are willing to help you solve any deposit issues, but when it comes to withdrawals – you’re on your own.
Banking Options
As far as payment methods are concerned, 7 Spins casino provides all the common ways you can deposit your money like Visa and Master Card accompanied by various electronic payment options. The minimum amount you can deposit is $10 while the minimum withdrawal sum ranges from $50 to $500 depending on the withdrawal method you are using. While the casino claims that players will get their winnings in five days, numerous complaints about the prolonged withdrawal process as we can see from the following example:
Player won $120 playing on the $20 deposit and filed a withdrawal request. Then he faced a bunch of ridiculous demands and requests he needed to fulfill the account verification process. All of this prolonged the withdrawal period for two weeks. This player eventually got his winnings, but the entire payout process was long overdue. Recommended casinos would never keep their customers waiting that long on their payout.
Shady and Misleading Bonus Terms
Every casino has the terms and conditions players are obliged to play under. Only shady casinos, however, twist and turn their terms and conditions making them hard to understand. In this way, casinos like the 7 Spins may refer to breaching or misunderstanding the T&C to deny paying out to players and to keep their money to themselves.
The following example clearly shows this. A player got a free bonus to play in this casino. Although the wagering requirement was 99x he eventually played it trough and made $3000. His troubles started when he wanted to cash out because they didn’t allow him to withdraw the total sum.
When he went to the live chat for an explanation he was met by an arrogant agent who told him that he could withdraw only $200 while he has to deposit more money in within the five days and play it trough to be allowed to withdraw his funds. We can only imagine how bitterly disappointed this gambler was when he realized that they would give you a free bonus and then limit your withdrawal only to make you spend some more money there.
We know that limiting withdrawal is a common business practice that many casinos apply, but then this bonus term should be clearly and transparently presented on the T&C page, which was not the case with 7Spins casino. These misleading and even predatory T&C chased many online gamblers away from this site
Software and Games
Although the 7spin casino has chosen several different software developers to support their game library, including the monsters like Microgaming, Rival, Betsoft and many others, one name seems to raise numerous red flags and that is the Pragmatic Play previously known as the Top game software provider. We have already mentioned the severe tampering with the Top Games slots that were missing a Wild symbol, in charge of bringing generous winnings.
The Top game people tried clumsily and unconvincingly to blame everything on a “bug” that attacked the online slot game, and even though they compensated players for their losses, Top game providers were marked as people who rig their games. The Pragmatic Play allegedly appeared at the online gambling scene in 2015, trying hard to cover all the traces that lead back to the Top games.
Unfortunatelly for them, these attempts were futile because the online gambling community is full of people who like to dig in the things to get to important information. It was soon revealed that the people who led the Top Games now lead the Pragmatic play which simply meant that they could not be trusted because of previous shady operations.
The 7 Spin casino has various slot games to offer so that you can find classic 3-reel slots as well as widely popular video slots at this online casino. If you like generously paying Video Poker games, you will find them too but the selection could be wider. The same goes for table games. The truth is that the most popular of them are present like Blackjack, Roulette or Poker in their various versions, that’s about it.
Players can download the app on their computer or play instantly on the website. The 7Spin casino is also available on mobile phones.
Pros and Cons
No matter how hard we try, we truly can not find a reason to recommend this casino to you. They don’t offer anything outstanding to players while on the other hand, they have chosen a shady software provider to cooperate with. So we are going to say that the only good thing about the 7 Spin casino is that we are here to warn you to stay away from them.
So now we can focus on numerous downsides
- Frequent complaints about the prolonged withdrawal process.
- Shady and misleading bonus T&C
- Customer support service is often unresponsive and unprofessional
- They have chosen to cooperate with notorious Top Game provider
Our Verdict
We have to be honest and say that we have come across some positive comments about the gambling experience and service at the 7Spin casino. However, we have chosen to ignore them due to all the lousy things we have listed above. Our final word would be – steer clear from 7 Spin casino!
Rating
Jurisdiction:6/10
Software: 3/10
Cashout: 3/10
Customer Service:1/10
Overall:3.2/10
