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Planet 7 Casino is the perfect example of a blacklisted casino that is great when it comes to its game offer and graphics but still has a massive number of complaints. They are simply the champions in the unresolved payment issues department. So if you want to find an online casino that will properly pay you out your money, avoid this one. Check out our review to find out why Planet 7 was blacklisted.
General Information
There were several issues over the years reported by players who requested a withdrawal at this casino. Besides extremely slow payments and non-payments issues, the winnings were often confiscated due to some unclear definitions in the T&Cs.
The licensing body of this casino should also alert you to avoid it. Planet 7 Casino was licensed by Mysteryville, based in Costa Rica. As you may already know, you can forget about player protection when you’re dealing with an online gambling site from Costa Rica. So we strongly recommend you check out the jurisdiction of a website before you place your bets on it. And one extra piece of info for you — one of the Planet 7 Casino owners was accused of fraud in the early 90s. You definitely don’t want to mess with these guys.
Planet 7 Casino was established in 2008 and is powered by RealTime Gaming. However, it seems that their extensive experience in the gambling field didn’t make them any better. They were on rogue casino lists for a while, then out, and then back on them again. In addition, they are a part of Ace Revenue Group that we would also advise you to stay away from. Moreover, they are also well known for unresolved payment issues.
Furthermore, Planet 7 was sold a couple of years ago and moved to Cyprus. That was not a good sign. Remember, all sites regulated under the jurisdiction of Cyprus are to be avoided. It’s because they couldn’t afford any standard license, and they weren’t compliant with the rules. Additionally, after moving to Cyprus, the number of player complaints gradually kept increasing. It was the beginning of the end for Planet 7 Casino.
First Impression
The one thing we could not deny to Planet 7 is the fantastic gaming experience its platform offer. On their site, you will find a clean layout, appealing graphics, and amazing interactive interface. All the information are easily accessible, and generally, the website’s navigation is excellent. Additionally, Planet 7 offers a vast variety of favorite games.
All of that led to them becoming a very popular online casino. If you glance at their site, you would definitely never think of ongoing bad business practice. Especially when you see the sections “Safe & Secure” or “Fast Payouts.” That is why we advise you to check out the reviews and forums before you sign up to a gambling site.
Games and Software
Planet 7 Casino is powered by RealTime Gaming, one of the world’s best software and platform providers. This provider put their customers first and makes sure to provide them with a stable and secure gaming experience on their platform. When you play with such an important provider, you don’t have to worry about the protection of your personal and banking data. RTG games are available both as instant play or as a downloadable option, and they are all certified by the TST. But going back to our casino, we must recommend playing at another RTG casino because Planet 7 is better to be avoided.
Planet 7 Casino offers a rich assortment of games indeed. There is a whole catalog of RealTime Gaming games. Not only that, but Planet 7 also has another software provider, Live Casino, enriching their games list. You can choose from more than 150 unique and impressive slot games.
And whether you are a fan of fantasy-based, historical, or warrior-themed games, you will undoubtedly find a perfect slot game for you. That would all be great if you wanted to play for entertainment purposes only. Which you definitely don’t. Remember, this site has continuously been getting reported for years for lousy payment practices. In other words, if you win some cash, you could be waiting for months to see it on your bank account.
Now, besides the impressive list of slot machine games, Planet 7 offers many other casino games as well. There are specialty games such Keno, Craps, American Roulette, and European Roulette. Arriving at the table games offer, you can enjoy playing Blackjack, Let ‘em Ride, Pai Gow Poker, and others. There is also a video poker section where you can find Sevens Wild, Aces & Eights, Bonus Poker Deluxe, and similar poker games. And for the biggest fans who don’t want to miss the latest games available on the site, Planet 7 Casino has prepared a section dedicated to the new games released.
Free Chips, Free Spins, and Generous Bonuses
First of all, we recommend you to always take a look at an online gambling site’s deposit bonuses and promotions first. If they are too attractive and generous, be sure that it is a red flag. The types of issues you could come across in such a scenario vary on the site to site basis. The most common issues players are facing are extremely high rollover requirements or denial of withdrawal requests for some bogus reasons.
Planet 7 Casino is just like that. It offers, for example, a free, no-deposit chip of $25. You just need to use the coupon code when signing up on the site. It also offers a 400% bonus on deposits made from $30 or more. For depositing players, there are 14 daily free spins available. However, these free spins are valid only for several games predetermined by the casino. Also, Planet 7 Casino offers comp points that can be converted directly into real money and attractive weekly promotions.
Although, the wagering requirements are 30x of the bonus, and if you play video poker or table game, you have to meet a 60x playthrough.
Depositing and Withdrawing Methods
Speaking about the deposit options available, Planet 7 provides you with many options to choose from. You can deposit using your Visa or MasterCard debit or credit card. Bank Wire Transfer, Neteller, Skrill, and Bitcoin are also available. And when it comes to withdrawal, you can withdraw your winnings using Bank Wire Transfer, Bank Cheque, Neteller, and Bitcoin. However, the maximum withdrawal amount is $2.500 per week, and the minimum is $100. According to the information on their site and in the Terms and Conditions, cash out time is 10–14 business days. But in reality, it takes forever.
User Experience
Finally, here we come to the reason why this casino is labeled rogue and why you should stay away from it. Undoubtedly, users enjoyed playing at Planet 7. It had thousands of extremely loyal players. What is more, you can find a lot of positive comments regarding the gaming experience and the games available at this casino. However, many users claimed that they were enticed to play at Planet 7 due to its exclusive bonuses offered and the low rollover requirements.
But when it came to winning, they admit they felt like they were actually losing. It’s because what ensued was the agony of withdrawal. Planet 7 lost their regular players due to a horrible payment practice. The players now describe them as a scam casino and invite others not to play there because they felt as if they were walking on broken glasses when they requested their withdrawals.
Some of them claimed that they were waiting 6 or 9 months or even a full year to receive their winnings. And the T&Cs state that the withdrawal time is 10–14 business days. Maybe it takes ages for money to pass all the way from Uranus to Earth? The customer service of Planet 7 was justifying these delays by blaming them on missing or overdue documentation, technical problems in reviewing the hands history, or that they were just waiting for the finance department to process the approved withdrawals.
Moreover, the winning players were often transferred from one department to another, which was really frustrating. Whether they contacted the customer support via phone, mail, or live chat, they felt they were constantly being given the runaround. Of course, there have been cases when that payment delay was 6 weeks or “just” a month.
However, even when the players finally got paid, in many cases, the casino took some chunks of their winnings, making up silly excuses that players have never heard of. Most players also claimed that they were paid but in miserably small monthly increments of the total amount won. In such cases, it could take years before they get the full amount they were owed, so they often just forgot about it.
Besides the slow payments, there were a lot of problems with Bitcoin payments a well. Although Planet 7 officially supports the option of cashing out in Bitcoin, it seems that they were actually not prepared for this type of transaction.
Pros and Cons
Pros
- Great software provider;
- Appealing website graphics;
Cons
- Slow or no payment of the players’ winnings — too many users complained about this issue.
- Questionable license — Costa Rica, we don’t need to say anything else.
- Payouts in increments — it could take ages for players to receive their full winnings.
Our Verdict
Despite the astounding animation, attractive promotions, super good looking website, and a good games selection, one casino could never operate in such a way for long. It did a good job in enticing new customers, but in the long run, those customers were disappointed by their bad payment practice and ran away from it.
This casino is a great example of the community’s power when it comes to getting a casino blacklisted. Thanks to their continuous complaints about unsolved payment issues, Planet 7 joined the list rogue casinos.
Casino Rating
Customer Support: 1/10
Cashout Time: 1/10
Software: 8/10
Jurisdiction: 2/10
Total: 3/10
It is quite apparent why Planet 7 Casino was blacklisted. Even though they provide a good gaming platform and a decent choice of popular games, you can’t expect to get paid your winnings when playing there. So look for a better casino to gamble at — this one is definitely to avoid.
