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We welcome another offspring of the infamous Virtual Casino Group to our list of rogue online casinos. The website in question is called Royal Ace and is operated by the Ace Revenue Group, which has been proved to be associated with the Virtual Casino Group. In the abyss of fraudulent online gambling, the mentioned group is well known for its shady business practices.
One of its owners even served time in jail after they had been found guilty of fraud. If you ask us, that is not exactly a good way to run any business. And given the bad reputation, this group has built over the years, we are obliged to research every online casino connected to it.
Our research has resulted in a list of casinos whose operator is the Ace Revenue Group. And other than the Royal Ace, we have blacklisted these casinos as well: Silver Oak casino and Captain Jack casino. They are all part of the same scheme designed to rip gamblers off. In this article, we will make sure to provide you with as many pieces of information as possible about the Royal Ace Casino, so as to spare you the money, time, and energy.
General Information
As we have already stated, Royal Ace is one of the several websites created by the Ace Revenue Group that’s been put on the scam casino list. Therefore, the information that it has been licensed by Costa Rica really does not come as a surprise. Everyone in the online gambling community is familiar with the way this jurisdiction issues its licenses. The fact is that this particular authority issues only standard business licenses, which are not at all hard to get. In other words, the casino operators who wish to earn some quick money by scamming their customers are far more likely to turn to Costa Rica for a license than any other regulatory body. The reason is simple — such casinos are not supervised, so their operators are free to treat players however they like it.
Unfortunately, Royal Ace Casino is still active. So you should take this as a warning and stay away from it, as well as every other gambling website run by the same operators. That being said, we can move on to some general information about the website.
Royal Ace Casino does not offer the possibility of playing via mobile devices, which is actually a good thing, considering the intentions of the operators. However, players have the ability to choose between downloading the application or playing online. This is generally an advantage when it comes to online casinos, but completely irrelevant when it comes to this one, as we strongly advise you against depositing your money there.
First Impression
Based on the look of the official webpage of the Royal Ace Casino, we can honestly say that the designers have done a good job. The layout is professionally designed, and not only does it look appealing, but it is also quite transparent and easily manageable. This is a very important aspect when it comes to a gambling website, as it facilitates players’ navigation through it.
All the options regarding the games and the ways of playing them can be seen at the very top of the page. Each of them, when selected, leads you to a separate page with further explanations.
Furthermore, the information relevant to the terms and conditions, frequently asked questions, and contact can be found at the bottom of the page. All the methods of payment the casino accepts are prominently placed below them. Nevertheless, we must emphasize that we recommend none of these, as Royal Ace Casino is definitely not a place where you should play for real money.
Although our general opinion of the website is good, ultimately, we will base our impression and our judgment on the way the casino operates. The graphics are in vain when you take this casino’s fraudulent nature into consideration. Once again, we strongly advise you to stay away from this gambling website.
Games and Software
Royal Ace Casino features a wide range of casino games. Players can choose from table games, video poker, and online slot machines. There is even a separate category that holds specialty games, which are basically different types of games with some special characteristics.
Moreover, the software provider that powers the vast number of games Royal Ace Casino holds is RealTime Gaming. You are probably familiar with the name, as it is one of the most popular software providers among gamblers. Their games are entertaining and each of them involves imaginative features that can turn out to be quite profitable. RTG is especially famous for their variety of online slots, whose design always matches the theme perfectly.
User Experience
Now, when it comes to user experience, as we had imagined, it didn’t take us long to find numerous complaints about Royal Ace Casino. When a gambling website is associated with a group of casinos with a long history of malversations, you only need to scratch the surface to get the reports pouring out.
Although shocking, almost all the complaints are related to the payment issues the Ace Revenue Group is known for. Royal Ace Casino has scammed and ripped off players upon players, so the fact that it still exists really worries us. Anyway, we have promised you the details, so here they are.
Locked Out
For instance, one user has won over four thousand dollars at the Royal Ace Casino. However, instead of being happy about their winnings, they had to go through a horrible ordeal. The casino simply refused to pay the user out, even though they have met the wagering requirements and played by the rules. What is more, the operators even had the audacity to close the player out of their account after being threatened with a lawsuit. The conclusion is that the user has not received their money yet. On top of that, they have been unable to contact the customer service ever since, in spite of trying numerous times both via e-mail and live chat.
Phantom Bonuses
Another user has reported their experience with this casino, and it is not much nicer than the first one. Not only did it take the casino over two weeks to approve their request for withdrawal, but it has also removed the bonuses from the user’s account. It is highly important that we highlight that the operators have violated their own bonus terms by doing so.
Half-Way Through
Yet another user who has shared their experience with the online gambling community has described this casino’s way of treating its customers. Apparently, the operators have simply decided to deliver only half of the player’s winnings. The user has attempted to complain many times, but the answers they received were either vague or non-existent. This is probably the perfect example of the way Royal Ace Casino mistreats and disrespects its clients. Of course, none of these cases has been resolved to this day.
Pros and Cons
Royal Ace Casino is a big black hole of a website. It swallows the deposited money and delivers almost nothing. The operators probably plan to continue scamming their players and devouring their funds until there is no one left.
However, in this thieving mess of a casino, there is one positive thing. You probably already know that RealTime Gaming is the silver lining. Thanks to it, Royal Ace Casino has a wide range of games to offer to the players in order to trick them into trusting it with their funds. In case you come across a trusted online casino powered by RTG, by all means, gamble there.
On the other hand, the pile of cons is as large as it can possibly be. All of them are triggered by the shady ownership of the Ace Revenue Group, whose interference with the Virtual Casino Group is well known. For starters, Royal Ace Casino violates its own terms and conditions regarding bonuses. Secondly, it denies players their legal right to collect their winnings, even after they have met the wagering requirements. As if all of that were not enough, the customer service is rather unprofessional, as it openly mistreats the customers by ignoring them or giving them ridiculous excuses.
Our Verdict
We take full responsibility for blacklisting this casino and advising you against entering it. Had Royal Ace been a legitimate gambling website, it would have certainly been very popular due to the great selection of games and a luxurious-looking interface. Nevertheless, it has been proved rogue, so all the other things are irrelevant. After all, payouts are the most important thing in gambling, so you don’t really have anything to look forward to at a casino that has a reputation of ripping people off.
Casino Rating
- Complaint Resolution: 3/10
- Cashout Time: 3/10
- Software: 8/10
- Jurisdiction/License: 2/10
- Total Score: 4/10
