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Formerly known as Casino 770, the NetBet Casino rebranded itself and took on an entirely new venture of correcting their past mistakes and providing fair and quality service to its players.
General Information
Holding two licenses for their operators, NetBet emerged with much stronger results and joined forces with the software giants in this industry — NetEnt and Microgaming. They have included a long list of software providers that include great names, such as iSoftBet, NexGen Gaming, and Playson, which brought stellar results and an extensive list of game options. This casino is based in Malta and is a part of the Cosmo Company Ltd group. In addition, NetBet holds both licenses issued by the Malta Gaming Authority and the UK Gambling Commission, and that is highly reassuring.
First Impression
It was clear from the moment we accessed this site that this was indeed a high-ranked online casino. Although it is overcrowded with characters, images, and plenty of choices of game selections, we are genuinely impressed by the design of the website. Everything you need you will have at your fingertips on the homepage. Their excellent game selection has been divided into a couple of tabs to make it a bit easier to decide where you wish to start.
However, what we noticed immediately was that you did not need to scroll down the page to have access to promotions or get help from the support — the buttons are all at the same spot, no matter if you scroll down the page or not.
Moreover, another clever move was adding an extra button that states “Back to top,” so that you don’t even have to scroll up to return to the top of the page. We were truly amazed by this clever design and were eager to see more.
Games and Software
NetBet made sure to satisfy even the most exquisite taste and include the vast number of varieties of blackjack, roulette, video poker, and video slots. And as a result of their new goal-oriented business, players can find more than 300 slots, almost 30 table games, ten different types of video poker, 20 options of roulette, along with virtual sports betting, and much, much more.
Furthermore, according to the players’ comments, their favorite spot on the NetBet site was most definitely the live dealer casino where they have access to both live and automatic versions of roulette, baccarat, casino hold’em, blackjack, and three-card poker. Additionally, players are hosted by an elegant and professional dealer that will stream live casino experience into your device and make you stay there for hours.
What is more, we came across the information that NetBet had a problem with such a wide range of games that they had to withhold a little bit, so that they wouldn’t overload their website.
Slot fans, your heads will be spinning with over 300 slot choices! Classic 3-reel, 5-reel, and multiple line slot games at your disposal with any possible theme you could think of. Some favorite topics that have become classics include Starburst, Mega Moolah, Go Bananas, and many more. Also, TV-themed slot choices include Rambo, Green Lantern, King Kong, Scarface, Terminator 2, Transformers, and plenty other beloved TV characters.
Another selection of 12 video poker games that includes many sports choices, such as soccer, greyhounds, tennis, and horse racing is an important part of NetBet’s audience.
Basically, NetBet Casino made sure to please every gambling taste, while its software providers developed their platform in instant play mode so there is no need to download anything. Hence, you will be able to enjoy this vast selection of gaming titles on any device.
Bonuses
For starters, NetBet offers a 100% welcome deposit bonus on your first deposit up to $200 followed by ten free spin bonus rounds on a couple of slots. The wagering requirements are 30x, which means that you will need to play through your bonus amount and your first deposit 30 times before you will be able to cash out. It is a pretty standard offer. However, NetBet features some daily, weekly, and monthly rewards that are more than tempting.
Furthermore, they have sorted it all out into following sections: Daily Deals, Game of the Week, and Monthly Specials. Our first impression is witty names and exciting scheme.
Also, daily deals will surprise you with free spins and many casino promotional offers each day of the week. Moreover, they have set up a scheme of rewarding the player that made the lowest deposit of the day. They call it the most “unique one” and reward it with something casino likes to call “Cash attack.” So if you invest the bare minimum, you have another chance to get lucky.
On the second day of the week, you can participate in a Mystery Game. By the way, NetBet has a mascot called Tiki the parrot that is regularly included in your weekly surprises. In the Mystery Game, the parrot will fly and hide in a different game every week. And the clues of his whereabouts can be found in the casino’s promotions tab, and in case that you manage to find Tiki the parrot, you will receive handsome rewards, which get updated every week. Pretty unusual for what could be a dreary Tuesday.
Each Wednesday, you will receive $10 bonus and 10 free spins after you deposit $10, so you can rest assured you’ll have at least one individual award just waiting for you to collect it.
Live Thursday Cash Drop, obviously, happens every Thursday, and it grants you the opportunity to win $100 in the live selection of NetBet games. Twenty players are chosen randomly to receive different prizes, ranging prices from $5 to even $100.
Finally, on Fridays, there is a promotional offer called Happy Hour that starts at 20:00 and lasts until 24:00. In case that you deposit $50 while using their code HAPPYHOUR0, you will receive a 50% matching bonus from the casino.
Saturdays are occupied with Saturday Mobile Free Spins that you will receive by using NetBet over your phone, so collect your spins and guess in which slot your reward is hidden.
And if you opt-in for Sunday promotional offers, you will be able to participate in Bet Five Get Five, and that means that if you deposit $5, the casino will follow that with another $5 on the game you choose that day.
Also, monthly rewards include special prizes not connected to the casino bonuses in particular. NetBet awards their players with vast amounts of cash prizes, along with exotic trips to many different parts of the world, which you have to admit, is truly impressive.
User Experience
Since 2001, Casino770 managed to go through a massive makeover and rebuild itself as an entirely new brand that has established good business practice and gained back the trust of its customers. They managed to create a smart website design, provide game versatility, and create one of the most awarding bonus schemes out there. However, an important quality of a successful casino operator is responsiveness and the rate of success in resolving customer complaints.
And upon further investigation, we found that the main issue with their previous brand consisted in their unwillingness to resolve and engage in customer complaints. Furthermore, we also managed to find a couple of sources that claimed that NetBet has explicitly stated that they acknowledged these player’s issues and that the part of their rebranding included decisions that would improve their success rate with customer complaints.
Consequently, according to player’s comments, the payout speed has considerably improved, and the players were receiving their withdrawals within five days. That is not too bad, especially since the main reason behind most of most of the former complaints were slow payments. In addition, there were a lot of them about not paying players at all. We can say that they have improved this part of their service, but there is definitely room for more.
Also, it is crucial to note that we stumbled upon a few complaints that were much more serious, in which players were stating that they were forced to resort to IBAS (Independent Betting Adjudication Service) for multiple reasons. It seems that this customer, in particular, had issues that initially started with the support after slow payouts that culminated in the closing of his account with his money still left in it.
This matter was really specific, and there was no insight into any additional details. However, it is concerning since we came across a couple of similar comments while investigating the overall user experience. Although, it important to note that the number of complaints sharing such horror stories was in the minority.
Pros and Cons
All in all, we really enjoyed visiting this site since it is always a pleasure seeing a casino that puts some effort into its design and tries its best to make it more user-friendly. Every option that the site has to offer is really easily accessible and that is something that operators usually forget about. Every player, no matter their needs, has to have unobstructed access to every option available and find the support as quickly as possible. However, we were blown away with the site’s design and accessibility, so that is a significant plus.
Moreover, NetBet made sure to keep their players interested and regular, so they made a really astonishing bonus scheme that updates daily, weekly, and monthly while offering high cash prizes. Those features are not something that we see very often; benefits such as these are usually provided to loyal members exclusively.
Although, we came across a couple of negative reviews from NetBet’s users, stating that they have kept the same practice regarding slow payouts and unresolved complaints in general.
On the other hand, the watchdog portals are carefully reviewing their work, and according to their sources, NetBet came far and made some serious changes that affected their brand; they are on the right path towards restoring the faith of both customers and portals overseeing their work.
Verdict
Overall, NetBet has proven that they have been continuously improving to satisfy all usual standards, as well as the standards set by their players. It is evident that they are not afraid to invest and reward their players with really competitive promotional offers and serious cash prizes to encourage them to stay and have fun. NetBet’s support is responsive enough in a way that they are responding effectively and quickly, however, not all of the complaints are being successfully resolved.
In addition, the site has a really intuitive interface and a huge selection of games. Also, their license is fully verified, and there is proof that they are working towards fixing their past issues. According to many watchdog portals, there is positive growth and improvement in regards to their conducting business. Unfortunately, their service needs to be even more refined in order to accomplish what seems to be their goal, and that seems to be entering the big league and to be considered as one of the best.
Hence, their work will be closely monitored, and we would like to wish them all the luck! So far, due to their questionable past, we kindly recommend avoiding this venue until it reaches its desired glory!
Casino Rating
Customer Support: 5/10
Cashout Time: 7/10
Software: 10/10
Jurisdiction: 9/10
Total: 7.5/10
